I have a new iPhone 5S and have updated to iOS 7.0.1
Everytime after I use Numbers and exit the Apps, the screen goes blue and the iPhone restarts.
Does anyone have the same problem as I do?
Thanks for your help.
Sam
I'm having the same issue. I even swapped my phone for another one and that did it's well.
Also tried it on my friends new iphone 5S, and was able to replicate it. I'm glad I'm not the only one who has had this happen.
I'm having the same issue. I even swapped my phone for another one and that did it's well.
Also tried it on my friends new iphone 5S, and was able to replicate it. I'm glad I'm not the only one who has had this happen.
Thanks for your reply.
I did a reinstall and the problem still happens.
I have all my files synced with iCloud.
I noticed Numbers would cause a restart on a somewhat large files (more than 100 entries) and only
when I exit with the file opened.
For the same spreadsheet that was causing problem, Numbers would not cause the iPhone to restart if I
select 'Done' and then select 'Spreadsheet' and let Numbers send the files to iCloud.
So I suspect the problem happens when I exit the Apps and Numbers was updating the spreadsheet to iCloud.
It's either an iOS issue or Numbers issue.
So for the time being, please quit your spreadsheet before exiting the Apps.
Mine has been doing the same thing. I didn't think about it possibly being numbers. It is not always using that app although I have had it running in the background.
My 5s is doing it too. I was freaking out. Glad I found this post. I uninstalled and am leaving it uninstalled until Apple fixes it.
Same problem here. Noticed it's doing the Sam thing with Pages. On a brand new 5s.
Having the same issue on my 16gb iPhone 5S running ios 7.0.1 - every time Numbers is in the background it crashes the phone with a blue screen, then resets.
I'm glad i am not the only one having this problem. I just went to the service provider to swap my new iphone 5s! i wish i had known about this problem beforehand. I just deleted the app. I do hope they let us know when they fix this bug as i really need the app for work. Please apple!! reply to me and let me know!!!!!
Deleting the app is too drastic if you need to access your spreadsheet like I do.
Have you tried the work around by sending your spreadsheet to iCloud before exiting the app?
It works for me, although a bit annoying everytime I need to wait a few seconds before quiting Numbers.
How do you do that please? This weekend when I tried to delete the app it said it was still trying to update to the cloud. It had been a couple hours. My battery had drained as well. So it seems it was stuck.
How do you ask to update to cloud? I thought it just did it automatically.
Thanks in advance. I REALLY need mine back too. I use it every day to give prices for a product that I sell and for now I have them listed in notes which is not easy to update.
After you finish using your spreadsheet,
Select 'Done'
Select 'Spreadsheet'
Numbers will show you a bunch of icons of your spreadsheets stored in iCloud.
In a few seconds, you will see an arrow on the icon of the spreadsheet you have just worked on.
And a blue upload progress bar will appear.
When the upload is finished, the arrow and progress bar will disappear.
Now, you can press the home button without causing iPhone reset. (At least for me)
Hope this helps, and hope we get an update soon.
Thank you! Now I just have to wait until I'm on wifi to download again. :)
I am having the same problem with pages. Very hard to believe that apple didn't beta test their own apps on the 5S. My first thought was that this must be a hardware problem...I guess not.
Has anyone read the Diagnostic logs carefully?
I am having the same issue on my 2 day old iPhone 5s. I'm currently on the phone with Apple tech support. I can recreate the blue screen crash every time I open a Numbers sheet and close the app. We are working through an isolation of the issue. We are going to wipe the phone to a clean install, add only Numbers, and try to reproduce. I will post a follow-up if we come to a resolution or find the problem.
FOUND A SOLUTION:
1. Copy all your old pages or numbers documents that are in iCloud onto your computer. If you don't have a computer, you can email all of the documents to yourself so that you have them stored in a safe place.
2. Close all your apps.
3. Open the offending app [pages or numbers], then delete all your documents from iCloud (I did this on my iPhone)
4. Quit pages/numbers
After doing this, my phone no longer restarts upon exiting Pages.
I haven't tried re-uploading any of the deleted documents to iCloud, because I don't really care to have my old documents in iCloud.
I had this idea when I installed numbers on my iPhone but did not have any of the issues described above, however, pages was still crashing my 5S every time.
I still think this solution is unacceptable, and I am very disappointed in Apple for not catching this bug. It's ridiculous that I figured this out before Apple did. Not even my app...
Thank you BC55! This worked for me as well. I fixed Numbers this way. I can no longer cause the crash after deleting previous items in the cloud. I went to Pages next. I did cause the crash there. Went through the same process with Pages. No longer crashes either. I also didn't test restoring the spreadsheets. Chalked them up to a loss. But the crashes are gone. Thanks again 😁
crash my iPhone 5S every time I use Numbers
