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Apple Configurator 1.4 losing app codes when updating apps

I recently upgraded to Apple Configurator 1.4 from the preceding version. Since upgrading I imported updated versions of existing free and paid apps from iTunes. After importing the paid apps the app codes count in the Licences column disappeared and was replaced by "Free". Quitting and reopening Configurator made no difference. Apple Configurator appears to have converted the app to Free in its database and lost access to the VPP app codes.


To recover, I restored the backup database created when Apple Configurator 1.4 is first installed and does its migration. This restored the app codes and count of available codes for the paid apps.


I then tested with a single app - Garageband. The database had version 1.4 of Garageband and 1 remaining app code available out of 50 listed that had been imported to the previous version of Configurator. When I imported into Configurator from iTunes the app Garageband 1.4.1, the import reported as successful but the count of 1 disappeared and was replaced by "Free".


I was again able to restore the database to return the codes.


Please advise what I can do to resolve this issue.

Apple Configurator-OTHER, OS X Mountain Lion (10.8.5)

Posted on Sep 21, 2013 2:05 AM

Reply
6 replies

Dec 9, 2013 2:37 PM in response to ntnetman

With 1.4.2 have opposite problem. In the past, when you added an app that was free when you added it, that was how configurator dealt with it. If it became a paid app, you still could install as if free (as Apple said it, based on the cost of the app on the day you installed it in config). After last update, prevoiously free apps are now requesting VPP codes. So now if update or supervise a device that had the free app, Apple config wants us to pay for it so we can reinstall. Makes the iPads less attractive!!

Apple Configurator 1.4 losing app codes when updating apps

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