Previous 1 2 Next 15 Replies Latest reply: Sep 21, 2013 2:29 PM by Linc Davis
jp3633 Level 1 Level 1 (0 points)

Started with trying to open iTunes...wouldnt. Now finder and app store constantly close unexpectedly and will not reopen. Login at startup is slow but can type at this point. Safari will open but doesn't take any typing in safari fields. Anyone have a fix? At. Least sound familiar?


MacBook Pro, OS X Mountain Lion (10.8.5)
  • jp3633 Level 1 Level 1 (0 points)

    Can not type in app store either.

  • jp3633 Level 1 Level 1 (0 points)

    Can not type in preferences either...

  • clintonfrombirmingham Level 7 Level 7 (29,975 points)

    Try starting up in Safe Mode (hold down the Shift key whilst booting). It will be slower than normal but see if you can type, etc.

     

    Clinton

  • jp3633 Level 1 Level 1 (0 points)

    Couldn't open any programs in safe mode

  • clintonfrombirmingham Level 7 Level 7 (29,975 points)

    I'm suspecting, then, that you're either having a hardware problem of some type (unlikely) or (more likely) a bad installation of OS X. Let's try a 'fresh,' rather than a 'clean' installation first. This former installation process will not damage any data on your drive.

     

    Although you should always have some sort of backup schemes (plural) in place...

     

    Boot into your Mountain Lion Recovery partition by holding down the command and R keys whilst booting. Once there, use Disk Utility to verify and, if needed, repair your hard drive. If your hard drive cannot be repaired you need not continue - your drive is failing. If you get the green text that everything seems to be OK on yoru drive, elect to reinstall OS X. You may need your Apple ID name and password so keep it close at hand.

     

    Once you've done a fresh install, see if your problems are fixed. If not, call back.

     

    Clinton

  • jp3633 Level 1 Level 1 (0 points)

    That brings me to my next problem, bought it used with mountain lion already installed...trying to get apple id to use for the reinstall but what if I can't? I can't type while in the app store to purchase and install under my apple id....

  • clintonfrombirmingham Level 7 Level 7 (29,975 points)

    That is a problem... the only thing that I can suggest is to find a friend, relative, neighbor, etc., with a Mac and, using your Apple ID, purchase Mountain Lion from the App Store. Then you'll be able to enter your Apple ID to install Mountain Lion.

     

    The seller should not have left ML on the machine in the first place... this is what happens when sellers disregard the terms for selling a Mac.

     

    Good luck,

     

    Clinton

  • Linc Davis Level 10 Level 10 (154,370 points)

    The first thing you should do after acquiring a used computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.

    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind.

    If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.

    To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.

    If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.

    Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.

    After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.

    You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.

  • jp3633 Level 1 Level 1 (0 points)

    I have purchased and reinstalled my os x and am experiencing the same issues.

  • Linc Davis Level 10 Level 10 (154,370 points)

    If you erased the internal drive and installed a clean copy of OS X without restoring any of your data, and you can still reproduce the problem, then it's caused by a hardware fault. Test with all peripherals disconnected. Then make a "Genius" appointment at an Apple Store for further testing.

  • jp3633 Level 1 Level 1 (0 points)

    What should I put for partition layout? Current, 1,2,3,etc

  • Linc Davis Level 10 Level 10 (154,370 points)

    One.

  • jp3633 Level 1 Level 1 (0 points)

    I'm assuming the hard drive went bad...at this point two failed attempts to install after formatting...just weird I could reinstall without error but now it errors.

     

    Thanks for the help guys

  • jp3633 Level 1 Level 1 (0 points)

    One more question I guess, does it matter that my option is to reinstall and the hd was wiped? It should still download and install shouldn't it? I have a disc for that was used for another Mac, can I install from that then update with my I'd on this mac?

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