Latest Apple TV upgrade // what is step 2?

Question

Latest Apple TV upgrade // what is step 2?

I started the latest upgrade. Apple TV indicated the upgrade was a 2 step process and not to unplug Apple TV. It was taking a while so I wasn't paying attention. I briefly saw and image on the screen showing an Apple TV with a USB cord to iTunes. There were no words. Being busy, I came back to find the image gone and Apple TV dead.

Am I to unplug and plug into iTunes? I have never had to do this with any of the other upgrades. Kind of cryptic what to do since Apple said not to unplug during step one... Am I to unplug and plug into iTunes or is something else going on?

Apple TV (2nd generation)

Posted on Sep 21, 2013 7:43 AM

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Answer 1

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TT32872

Level 1

10 points

Sep 21, 2013 7:45 AM in response to QuestionsQuestionsAnswers

Yes...as others have said take to your computer and TRY to restore....TRY is the key word as I have now tried 4 times with 3 different micro USB cords...seems to be working, then when its almost done I get "apple TV could not be restored (1603)" Although the number after the error message differs each time.

For what its worth, we have 4 ATVs, the ATV 2's are the bricked ones, ATV3 worked OK...

HELP??? Do I own a paperwieght now or is there a way to restore I'm not thinking of.

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Answer 2

Sep 21, 2013 10:31 AM in response to TT32872

The USB worked for me. It would have been helpful if Apple said there was a problem since they were very clear not to unplug. I hope you are not bricked for too long.

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Answer 3

TT32872

Level 1

10 points

Sep 21, 2013 10:36 AM in response to QuestionsQuestionsAnswers

Well, I got one of the ATV2s to work, but the other ATV2 won't even be recognized in Itunes...using same cable and Imac that I used to fix the first one....I'm out of ideas....help?

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Answer 4

TT32872

Level 1

10 points

Sep 21, 2013 10:52 AM in response to TT32872

UPDATE..read to plug in power cord to ATV2 as well as USB...at least Itunes recognizes it now...restoring now, we'll see if it works

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