4 Replies Latest reply: Sep 21, 2013 10:52 AM by TT32872
QuestionsQuestionsAnswers Level 1 (0 points)

I started the latest upgrade. Apple TV indicated the upgrade was a 2 step process and not to unplug Apple TV. It was taking a while so I wasn't paying attention. I briefly saw and image on the screen showing an Apple TV with a USB cord to iTunes. There were no words. Being busy, I came back to find the image gone and Apple TV dead.


Am I to unplug and plug into iTunes? I have never had to do this with any of the other upgrades. Kind of cryptic what to do since Apple said not to unplug during step one... Am I to unplug and plug into iTunes or is something else going on?

Apple TV (2nd generation)
  • TT32872 Level 1 (10 points)

    Yes...as others have said take to your computer and TRY to restore....TRY is the key word as I have now tried 4 times with 3 different micro USB cords...seems to be working, then when its almost done I get "apple TV could not be restored (1603)"  Although the number after the error message differs each time.


    For what its worth, we have 4 ATVs, the ATV 2's are the bricked ones, ATV3 worked OK...


    HELP???  Do I own a paperwieght now or is there a way to restore I'm not thinking of.

  • QuestionsQuestionsAnswers Level 1 (0 points)

    The USB worked for me. It would have been helpful if Apple said there was a problem since they were very clear not to unplug. I hope you are not bricked for too long.

  • TT32872 Level 1 (10 points)

    Well, I got one of the ATV2s to work, but the other ATV2 won't even be recognized in Itunes...using same cable and Imac that I used to fix the first one....I'm out of ideas....help?

  • TT32872 Level 1 (10 points)

    UPDATE..read to plug in power cord to ATV2 as well as USB...at least Itunes recognizes it now...restoring now, we'll see if it works