jeanpierre1905

Q: I can not restore because I can not turn off Find my Iphone

Hello,

 

I'm using iphone 5 with ios 7. I just upgraded ios 7 today. after upgrade I realised that passcode was activated before upgrade I was not using that feature. I forgot my passcode so I got my phone disabled for a while. I searched the discussions and saw that I need to restore and then restore from back up to have the passcode to disable. When I try to restore my phone I got the below message:

 

Find My iPhone must be turned off before “Jean” can be restored.

Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone.

 

I can not turn off Find my Iphone because my phone locked and I forgot the passcode.

 

Anyone can help?

iPhone 5, iOS 7

Posted on Sep 21, 2013 8:46 AM

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Q: I can not restore because I can not turn off Find my Iphone

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  • by deggie,Helpful

    deggie deggie Oct 5, 2013 10:43 PM in response to deggie
    Level 9 (54,464 points)
    Oct 5, 2013 10:43 PM in response to deggie

    .

  • by meredith.coyne,

    meredith.coyne meredith.coyne Oct 6, 2013 7:00 AM in response to deggie
    Level 1 (5 points)
    Oct 6, 2013 7:00 AM in response to deggie

    no i can't do anything until i remove it from icloud....if i earse it from icloud, will i have access to it?

  • by creative-user-name,

    creative-user-name creative-user-name Oct 6, 2013 7:51 AM in response to jeanpierre1905
    Level 1 (0 points)
    Oct 6, 2013 7:51 AM in response to jeanpierre1905

    this worked for me:

     

    1) visit icloud.com on another device > Find My iPhone

    2) remove the device from the Find My iPhone feature on that webpage

    3) reboot iPhone

    4) restore iPhone via iTunes

  • by OULady,

    OULady OULady Oct 6, 2013 8:52 PM in response to tomerbar
    Level 1 (0 points)
    Oct 6, 2013 8:52 PM in response to tomerbar

    Tomerbar, you are the man!  Your solution worked!

  • by Megabyte_Shin,

    Megabyte_Shin Megabyte_Shin Oct 8, 2013 4:23 AM in response to jeanpierre1905
    Level 1 (0 points)
    Oct 8, 2013 4:23 AM in response to jeanpierre1905

    I did the exact same thing locking myself out of my phone and having no access to turn off the icloud setting.

     

    Here's easy steps because the thread was a little confusing..

     

    1. Go to www.icloud.com and fill in your Apple ID and password details.

    2. Make sure the device is plugged in to a wifi and on.

    3. Go into "Find my iphone".

    4. Up the top you will see "All devices", in the drop down menu click on the device that is available for you.

           (In some cases when you click on it, it will feature the "Remove from Account" option, for others it won't- if it doesn't you can press 'Erase iphone" and it will be ok).

    5. When you erase the iphone it will ask for the user of the accounts details. Just fill this in and you will have the settings returned to default.

    6. Once this is done you can reboot the phone holding the two buttons on the phone and allowing it to turn off and back on.

    7. Do a restore on the phone in itunes and see how you go.

    8. Follow this up with using the back up off your computer.

     

    Well that seemed to work for me!

  • by cormac911,

    cormac911 cormac911 Oct 11, 2013 4:36 AM in response to tomerbar
    Level 1 (0 points)
    Oct 11, 2013 4:36 AM in response to tomerbar

    This worked for me (restarting the initial iPhone setup process):

     

     

    This is the only way I got to restore: http://theiphonewiki.com/wiki/DFU_Mode

  • by touchngoun,

    touchngoun touchngoun Nov 1, 2013 8:50 PM in response to cormac911
    Level 1 (0 points)
    Nov 1, 2013 8:50 PM in response to cormac911

    hello

     

    i am in cambodia, now i have bougth iphone 5s gold second hand. when i can restore but i needs icloud account. then i put it my icloud account then i ask the programmer he said that you have to find the account icloud that used before. so i want to ask you how can i do if i don't khnow that icloud account.

    now i can not use it .

     

    thank you

    i will waiting for your reply

  • by bossodg,

    bossodg bossodg Nov 1, 2013 9:02 PM in response to jeanpierre1905
    Level 2 (265 points)
    Nov 1, 2013 9:02 PM in response to jeanpierre1905

    IF you can not get to setting> iCLoud then use

     

    iCLoud.com clikc on the device then at the top of the screen where all devices was it will sasy the current device reclick there will be an X next to the device name this removes find my device OR

    Follow

    http://support.apple.com/kb/HT1808

     

    And enter it after the recovey mode restore

  • by Gorbonzo449,

    Gorbonzo449 Gorbonzo449 Nov 3, 2013 7:54 AM in response to tomerbar
    Level 1 (0 points)
    Nov 3, 2013 7:54 AM in response to tomerbar

    This worked

     

    (This is the only way I got to restore: http://theiphonewiki.com/wiki/DFU_Mode))

     

    Many Thanks

  • by Cordexsam,

    Cordexsam Cordexsam Nov 4, 2013 8:50 AM in response to Megabyte_Shin
    Level 1 (0 points)
    Nov 4, 2013 8:50 AM in response to Megabyte_Shin

    The problem with this is that it reconnects to the find my iphone app as soon as internet service is found again. I even removed the app from itunes, but unable to unlock the phone because the restore was months ago and I need to change my password often. PLEASE HELP!!! I have not been able to access my phone at all for 2 days!!

  • by LauraMarcus,

    LauraMarcus LauraMarcus Nov 6, 2013 10:36 AM in response to jeanpierre1905
    Level 1 (0 points)
    Nov 6, 2013 10:36 AM in response to jeanpierre1905

    I managed to restore my phone back to the way it was, and was in the exact same position, quickly and effectively by doing this......

     

    1) Back up your device using iCloud, by plugging your device into your computer, selecting "iCloud" as your backup setting. (This may take a few minutes)

    2) Go onto www.iCloud.com and log in

    3) Click on the icon displayig your device

    4) click on "erase iPhone"

    5) Unfortunately your iphone is now erased :-(

    6) Your device will appear to have reset back to its original factory settings, however after a short while it will ask you for your iCloud backup details at which point, log in and after 2 to 3 minutes your phone should be restored back to the way it was before, minus the forgotten password!

     

    My phone is completely back to the way it was, all of my contacts, setting, photos, emails etc are they are and i dont have to restore any of it from my computer as iCloud is automatically restoring my phone and it only took me about 30 minutes to do.

     

    HOPE I HELPED!!

  • by reasonablemanzach,

    reasonablemanzach reasonablemanzach Nov 8, 2013 8:54 AM in response to cormac911
    Level 1 (0 points)
    Nov 8, 2013 8:54 AM in response to cormac911

    this worked for me too..finally got it to restore. thank you.

  • by cindyfrombeaverton,

    cindyfrombeaverton cindyfrombeaverton Nov 10, 2013 5:56 AM in response to tomerbar
    Level 1 (0 points)
    Nov 10, 2013 5:56 AM in response to tomerbar

    Thanks! I get it no other way but this way!

  • by Kiramgriffiths,

    Kiramgriffiths Kiramgriffiths Nov 13, 2013 1:46 AM in response to tomerbar
    Level 1 (0 points)
    Nov 13, 2013 1:46 AM in response to tomerbar

    I too had the same problem, that I could not restore my phone as it was telling me to deactivate find my iphone.

     

    I followed you step of going into icloud/find online and removing device, then I had to go into icloud on the phone and delete my account there also, only then was I able to restore my phone

  • by Samanthantombela,

    Samanthantombela Samanthantombela Nov 18, 2013 1:46 PM in response to cailian13
    Level 1 (0 points)
    Nov 18, 2013 1:46 PM in response to cailian13

    i tried but it says the phone is not connected with icloud since there are no devices to find ! what do i do then ?

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