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All replies
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Helpful answers
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Nov 14, 2013 8:26 PM in response to jcrediblyby Robin Seneta,I know you are frustrated- I was too but the backup software is free and the directions that @nickc25 gives in an earlier post work. I followed those and it worked like a charm- I was nervous but I took a leap of faith and tried it. I agree apple needs to fix it but till then this really is the best and easiest solution. Had I not had issues with my iTunes that were totally unrelated then it would have taken me 20 minutes.
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Nov 16, 2013 9:57 AM in response to Robin Senetaby Z63amg,It tried backup bot and it's still saving messages:(
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Nov 18, 2013 6:50 PM in response to ReedWishby critic2000,Thank you Nick! I had 6.8 gb stuck in my messages which was, of course, driving me crazy. When I first tried to use the iBackupBot I just kept getting messages saying I didn't have enough space on the phone then same happened when I tried the icloud/itunes backup method. So I unsynced all my music to free up a good chunk of space, did the backup and the icloud/itunes still didn't work because I didn't have enough room so I tried the iBackupBot and it did work that time. I've just put the music back on and it's all good. So I've recovered all of that space, and I have to say it's nice to see over 7 gb free on my phone So thank you Nick for sharing that work around.
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Nov 23, 2013 2:09 AM in response to ReedWishby antjones121,I had 3gb of saved messages.after deleting them of the phone and a sync to my mac they came back. I re deleted and synced again they disappeared.. 3GB back to fill. BOOM
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Dec 9, 2013 8:00 PM in response to ReedWishby AzzyPetite,I totally agree with everyone that is dealing with this issue, it is definitely frustrating. However, the amount of space being used by saved messages for myself is much larger than most peoples... 13.5 GB... did I mention how frustrating this has been? I've read through pages of this discussion, tried numerous solutions that were mentioned but nothing has worked so far. I am contemplating restoring my phone completely but the number of contacts that I would have to re-add into my phone is a daunting task. Maybe an Android wouldn't be such a bad idea afterall...
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Dec 9, 2013 11:04 PM in response to AzzyPetiteby riccardo39,Hi,
about your contacts, mail,etc. I think that you can easily back-them-up/sync on any cloud service (icloud, gmail..) , initialize your device and then sync-them-back attaching to your cloud account .
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Dec 10, 2013 6:21 AM in response to riccardo39by AzzyPetite,Hey,
I tried to do that with icloud, like others although I had only selected mail and contacts to be saved onto icloud, with 4.3GB free, it still said I needed 9.6GB more space to be able to back up onto icloud... at that point I had literally deleted everything off of my phone (music, apps, podcasts, pictures, videos, etc). I've already decided to switch to Android, it's just a matter of a few days. Thanks though = )
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Dec 15, 2013 3:01 AM in response to Nickc25by tinwindow,Hi
I really want this to work but when I do all your steps and try to restore from itunes it says that the backup is corrupt or not compatible. What do I do!? Thanks!
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Dec 15, 2013 6:02 AM in response to Nickc25by theFiBS,Hi Nick,
I'm having the same problem as Tinwindow. After following your instructions - on the final step to 'restore backup' it says backup is corrupt. Any ideas please?
Thanks...
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Dec 15, 2013 1:03 PM in response to theFiBSby tinwindow,Hey I'm glad I'm not alone! Nick it's up to you for a Christmas miracle! Why doesn't apple read these and fix the issue?
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Dec 15, 2013 1:54 PM in response to ReedWishby timkooks,I have 5.4GB of "saved messages" that I cannot get rid of. I don't know what to do to free up my phone
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Dec 15, 2013 10:45 PM in response to timkooksby tinwindow,Ok guys, so it may have been just a stroke of luck or I did it right.... kinda. I did use Nick's information and the only thing I did differently was used "file quit" when I was done instead of just hitting the X. The back up did work and the memory that was being taken was back... BUT I lost all my current messages as well, not just ones I deleted. Nick if you have any info on this let me know!
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Dec 16, 2013 10:26 AM in response to tinwindowby theFiBS,So, did you redo the steps or something? I can't seem to get this going...
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Dec 21, 2013 6:16 PM in response to ozone617by joshy48,me too, this is really annoying. honestly apple really messed up bad here.....