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danielfromsimpsonville
Level 1 (0 points)

Q: what is a qualifying device for pages, numbers and keynote?

I just upgraded to a new iPhone 5S at the Apple store.  I thought I was to be getting Keynote, Numbers, and Pages for free on the new device??

iPhone 5s, iOS 7

Posted on Sep 21, 2013 9:44 AM

by danielfromsimpsonville,Solvedanswer
danielfromsimpsonville danielfromsimpsonville
Level 1 (0 points)
A:

To everyone who wants to know if they have a qualifying device and didn't get all the free apps, here is your answer!  If you just purchased a new iPhone or iPad, then you do have a qualifying device.  If for some reason you didn't  get all your free apps, then all you need to do is contact a representative from apple and tell them which apps you didn't get and they will issue you the codes to download the apps.  That's it! 

Posted on Oct 12, 2013 8:08 AM

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danielfromsimpsonville

Q: what is a qualifying device for pages, numbers and keynote?

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  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Sep 21, 2013 9:49 AM in response to danielfromsimpsonville
    Level 10 (132,655 points)
    iTunes
    Sep 21, 2013 9:49 AM in response to danielfromsimpsonville

    The iPhone 5s is a qualifying device - they are basically iPads, iPhone, iPod Touches activated after 1st September which have iOS 7 installed on them (which the new iPhones will have). Do those apps show in the Purchased tab in the App Store app on your phone, and/or do they have 'free' (as opposed to a 'proper' price) against them in main part of the store ?

  • by danielfromsimpsonville,

    danielfromsimpsonville danielfromsimpsonville Sep 21, 2013 9:55 AM in response to King_Penguin
    Level 1 (0 points)
    Sep 21, 2013 9:55 AM in response to King_Penguin

    They are not showing on the purchased tab.  I searched it in App store, but it has the reg. price on it.

  • by King_Penguin,

    King_Penguin King_Penguin Sep 21, 2013 9:59 AM in response to danielfromsimpsonville
    Level 10 (132,655 points)
    iTunes
    Sep 21, 2013 9:59 AM in response to danielfromsimpsonville

    Try logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in and see if they then show as free - I haven't got a new device so I can't check to see if they show free for me.

  • by Abelr1,

    Abelr1 Abelr1 Sep 22, 2013 9:03 AM in response to danielfromsimpsonville
    Level 1 (26 points)
    Sep 22, 2013 9:03 AM in response to danielfromsimpsonville

    I've had the same problem.  Last night, I I searched for the apps, and they showed $9.99 each.  A little while later, I checked again, and they showed free.  I downloaded a few of them, but didn't want to get them all.  This morning, I checked again and the others were $9.99 again.  I've tried logging in and out.  I've tried looking for them in itunes on my computer.  Its all the same, its not working like it should. 

  • by Stacy Scott,

    Stacy Scott Stacy Scott Oct 10, 2013 1:57 PM in response to danielfromsimpsonville
    Level 1 (0 points)
    Oct 10, 2013 1:57 PM in response to danielfromsimpsonville

    I was able to download numbers for free. But then I got a stange blue screen when I tried to leave the prgram and my phone went through a restart. Now all the susposedly free apps have a price by them. Gogin to call Apple tonight to see what gives.

  • by cride,

    cride cride Oct 11, 2013 4:43 PM in response to danielfromsimpsonville
    Level 1 (4 points)
    iCloud
    Oct 11, 2013 4:43 PM in response to danielfromsimpsonville

    I went ahead and purchased the apps, because I didn't see the free download. (This happened 9/14.) Just a moment ago (10/11), Apple emailed me a complementary iTunes store credit for the purchases of Keynote, Pages, Numbers, iPhoto, and iMovie. As a result, these purchases became free. I went ahead and purchased Garageband. I'm guessing Apple will send me credit for that in about a month time.

  • by danielfromsimpsonville,Solvedanswer

    danielfromsimpsonville danielfromsimpsonville Oct 12, 2013 8:08 AM in response to danielfromsimpsonville
    Level 1 (0 points)
    Oct 12, 2013 8:08 AM in response to danielfromsimpsonville

    To everyone who wants to know if they have a qualifying device and didn't get all the free apps, here is your answer!  If you just purchased a new iPhone or iPad, then you do have a qualifying device.  If for some reason you didn't  get all your free apps, then all you need to do is contact a representative from apple and tell them which apps you didn't get and they will issue you the codes to download the apps.  That's it! 

  • by orangeApple77,

    orangeApple77 orangeApple77 Dec 23, 2013 9:55 PM in response to danielfromsimpsonville
    Level 1 (0 points)
    Dec 23, 2013 9:55 PM in response to danielfromsimpsonville

    When I searched for Pages, it showed the price, but when I went to the bottom of the store home page and tapped the "Apps Made by Apple" link, all the free apps were there.

     

    Sorry if someone already said that somewhere else.