How to reinstall/fix crashing Preferences?

Since updating to Mt Lion (from SL) my System Preferences has been crashing when I click on "Keyboard" in the preferences pane. I'm able to access the other Preferences so I've kinda sorta ignored the crashing Keyboard item since I don't use it much.


However, now I'm also getting a crash when I try to update the Finder's Services Preferences.


Is there a file I can reinstall (or fix or trash) to correct this?


Here is the initial part of the crash report:

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Process: System Preferences [1140]

Path: /Applications/System Preferences.app/Contents/MacOS/System Preferences

Identifier: com.apple.systempreferences

Version: 12.0 (12.0)

Build Info: SystemPrefsApp-232001000000000~1

Code Type: X86-64 (Native)

Parent Process: launchd [144]

User ID: 501



Date/Time: 2013-09-21 12:41:10.702 -0700

OS Version: Mac OS X 10.8.5 (12F37)

Report Version: 10



Interval Since Last Report: 86806 sec

Crashes Since Last Report: 2

Per-App Interval Since Last Report: 239942 sec

Per-App Crashes Since Last Report: 2

Anonymous UUID: E139AEF4-023F-46FA-6BEB-2BA492BDE7CD



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT



Application Specific Information:

com.apple.preference.keyboard v.12.1 (Keyboard)

objc[1140]: GC: forcing GC OFF because OBJC_DISABLE_GC is set

/System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut

MBair, MBPro, Mini, iStuff

Posted on Sep 21, 2013 12:49 PM

Reply
8 replies

Sep 21, 2013 2:36 PM in response to Linc Davis

Here's a new/complete version. (Also, perhaps related, I no longer can hold down a key and have it repeat (and, no, it's not a matter of the 'delay' -- it never repeats).)


========================

Process: System Preferences [3094]

Path: /Applications/System Preferences.app/Contents/MacOS/System Preferences

Identifier: com.apple.systempreferences

Version: 12.0 (12.0)

Build Info: SystemPrefsApp-232001000000000~1

Code Type: X86-64 (Native)

Parent Process: launchd [144]

User ID: 501



Date/Time: 2013-09-21 14:31:46.273 -0700

OS Version: Mac OS X 10.8.5 (12F37)

Report Version: 10



Interval Since Last Report: 93241 sec

Crashes Since Last Report: 9

Per-App Interval Since Last Report: 240906 sec

Per-App Crashes Since Last Report: 8

Anonymous UUID: E139AEF4-023F-46FA-6BEB-2BA492BDE7CD



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT



Application Specific Information:

com.apple.preference.keyboard v.12.1 (Keyboard)

objc[3094]: GC: forcing GC OFF because OBJC_DISABLE_GC is set



Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libobjc.A.dylib 0x00007fff8c1fef5e objc_release + 14

1 libobjc.A.dylib 0x00007fff8c1fe230 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 464

2 com.apple.CoreFoundation 0x00007fff89c43d72 _CFAutoreleasePoolPop + 34

3 com.apple.Foundation 0x00007fff88562d17 __NSFireDelayedPerform + 376

4 com.apple.CoreFoundation 0x00007fff89c63804 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

5 com.apple.CoreFoundation 0x00007fff89c6331d __CFRunLoopDoTimer + 557

6 com.apple.CoreFoundation 0x00007fff89c48ad9 __CFRunLoopRun + 1529

7 com.apple.CoreFoundation 0x00007fff89c480e2 CFRunLoopRunSpecific + 290

8 com.apple.HIToolbox 0x00007fff89e5deb4 RunCurrentEventLoopInMode + 209

9 com.apple.HIToolbox 0x00007fff89e5db94 ReceiveNextEventCommon + 166

10 com.apple.HIToolbox 0x00007fff89e5dae3 BlockUntilNextEventMatchingListInMode + 62

11 com.apple.AppKit 0x00007fff8e259533 _DPSNextEvent + 685

12 com.apple.AppKit 0x00007fff8e258df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

13 com.apple.AppKit 0x00007fff8e2501a3 -[NSApplication run] + 517

14 com.apple.AppKit 0x00007fff8e1f4bd6 NSApplicationMain + 869

15 libdyld.dylib 0x00007fff8919f7e1 start + 1



Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff8afa6d16 kevent + 10

1 libdispatch.dylib 0x00007fff8c9a8dea _dispatch_mgr_invoke + 883

2 libdispatch.dylib 0x00007fff8c9a89ee _dispatch_mgr_thread + 54



Thread 2:

0 libsystem_kernel.dylib 0x00007fff8afa66d6 __workq_kernreturn + 10

1 libsystem_c.dylib 0x00007fff89692f1c _pthread_workq_return + 25

2 libsystem_c.dylib 0x00007fff89692ce3 _pthread_wqthread + 412

3 libsystem_c.dylib 0x00007fff8967d191 start_wqthread + 13



Thread 3:

0 libsystem_kernel.dylib 0x00007fff8afa66d6 __workq_kernreturn + 10

1 libsystem_c.dylib 0x00007fff89692f1c _pthread_workq_return + 25

2 libsystem_c.dylib 0x00007fff89692ce3 _pthread_wqthread + 412

3 libsystem_c.dylib 0x00007fff8967d191 start_wqthread + 13



Thread 4:

0 libsystem_kernel.dylib 0x00007fff8afa66d6 __workq_kernreturn + 10

1 libsystem_c.dylib 0x00007fff89692f1c _pthread_workq_return + 25

2 libsystem_c.dylib 0x00007fff89692ce3 _pthread_wqthread + 412

3 libsystem_c.dylib 0x00007fff8967d191 start_wqthread + 13



Thread 5:

0 libsystem_kernel.dylib 0x00007fff8afa66d6 __workq_kernreturn + 10

1 libsystem_c.dylib 0x00007fff89692f1c _pthread_workq_return + 25

2 libsystem_c.dylib 0x00007fff89692ce3 _pthread_wqthread + 412

3 libsystem_c.dylib 0x00007fff8967d191 start_wqthread + 13



Thread 6:

0 libsystem_kernel.dylib 0x00007fff8afa66d6 __workq_kernreturn + 10

1 libsystem_c.dylib 0x00007fff89692f1c _pthread_workq_return + 25

2 libsystem_c.dylib 0x00007fff89692ce3 _pthread_wqthread + 412

3 libsystem_c.dylib 0x00007fff8967d191 start_wqthread + 13



Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0001430300014203 rbx: 0xa3a3a3a3a3a3a3a3 rcx: 0x00007f8fb28126f8 rdx: 0x00000000a1a1a1a1

rdi: 0x00007f8fb3d0f9d0 rsi: 0x00007f8fb2812000 rbp: 0x00007fff55a23580 rsp: 0x00007fff55a23128

r8: 0x0000000000000002 r9: 0x00000000856f41b2 r10: 0x00007f8fb3d2f780 r11: 0x0000000037a23955

r12: 0x00007fff77daa1e0 r13: 0x0000000000000000 r14: 0x00007f8fb2812050 r15: 0x00007f8fb2812000

rip: 0x00007fff8c1fef5e rfl: 0x0000000000010246 cr2: 0xffffff807d9bd004

Logical CPU: 0



Binary Images:

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0x10e005000 - 0x10e005ff9 +cl_kernels (???) <D5F92A62-7377-4B0F-BA80-B35A2DED6A7F> cl_kernels

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0x7fff87f0e000 - 0x7fff87f5afff com.apple.framework.CoreWLAN (3.4 - 340.18) <BCFA14A9-728C-371A-936E-2EDF2EC2F40F> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN

0x7fff87f5b000 - 0x7fff87f5dfff com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

0x7fff87f61000 - 0x7fff87f6cfff com.apple.CommonAuth (3.0 - 2.0) <1CA95702-DDC7-3ADB-891E-7F037ABDDA14> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

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0x7fff9004d000 - 0x7fff90086ff7 libssl.0.9.8.dylib (47.2) <46DF85DC-18FB-3108-91F6-52AE3EBF2347> /usr/lib/libssl.0.9.8.dylib

0x7fff90087000 - 0x7fff9033eff7 com.apple.MediaToolbox (1.0 - 926.106) <57043584-98E7-375A-89AE-F46480AA5D97> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox

0x7fff9059e000 - 0x7fff905edff7 libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x7fff9065f000 - 0x7fff9065ffff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

0x7fff9073c000 - 0x7fff9075eff7 libxpc.dylib (140.43) <70BC645B-6952-3264-930C-C835010CCEF9> /usr/lib/system/libxpc.dylib

0x7fff907b3000 - 0x7fff907eefff com.apple.LDAPFramework (2.4.28 - 194.5) <7E4F2C08-0010-34AE-BC46-149B7EE8A0F5> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

0x7fff907ef000 - 0x7fff907f2fff libRadiance.dylib (851) <C317B2C7-CA3A-329F-B6DC-7CC33FE08C81> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib

0x7fff907f3000 - 0x7fff9081afff com.apple.framework.familycontrols (4.1 - 410) <50F5A52C-8FB6-300A-977D-5CFDE4D5796B> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols

0x7fff9081b000 - 0x7fff9081cfff liblangid.dylib (116) <864C409D-D56B-383E-9B44-A435A47F2346> /usr/lib/liblangid.dylib

0x7fff9081d000 - 0x7fff90879ff7 com.apple.Symbolication (1.3 - 93) <C0FEE99C-6AD9-35D7-9B41-574F25F843B9> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

0x7fff9087f000 - 0x7fff90cbbfff com.apple.VideoToolbox (1.0 - 926.106) <B1185D9D-02AC-3D27-B894-21B1179F2AEF> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox

0x7fff90d0d000 - 0x7fff90d0fff7 com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x7fff90d10000 - 0x7fff90e12fff libcrypto.0.9.8.dylib (47.2) <CF3BAB7E-4972-39FD-AF92-28ACAFF0873E> /usr/lib/libcrypto.0.9.8.dylib

0x7fff91000000 - 0x7fff91000fff libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib

0x7fff91001000 - 0x7fff91006fff com.apple.OpenDirectory (10.8 - 151.10) <3EE3D15A-3C79-3FF1-9A95-7CE2F065E542> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x7fff91007000 - 0x7fff9104aff7 com.apple.RemoteViewServices (2.0 - 80.6) <5CFA361D-4853-3ACC-9EFC-A2AC1F43BA4B> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices

0x7fff9104b000 - 0x7fff9116bfff com.apple.desktopservices (1.7.4 - 1.7.4) <ED3DA8C0-160F-3CDC-B537-BF2E766AB7C1> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

0x7fff911af000 - 0x7fff911b0fff libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib

0x7fff911b1000 - 0x7fff91206ff7 libTIFF.dylib (851) <7706BB07-E7E8-38BE-A5F0-D8B63E3B9283> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x7fff91207000 - 0x7fff9120dfff libCGXCoreImage.A.dylib (333.1) <FBAAF933-1798-3E53-B071-88C930D6BDEF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib

0x7fff9120e000 - 0x7fff91225fff libGL.dylib (8.10.1) <F8BABA3C-7810-3A65-83FC-61945AA50E90> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

0x7fff91635000 - 0x7fff9169dfff libvDSP.dylib (380.10) <3CA154A3-1BE5-3CF4-BE48-F0A719A963BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

0x7fff916b0000 - 0x7fff9191dfff com.apple.RawCamera.bundle (4.07 - 697) <1588CEC6-012E-30E5-BF38-5BBDABB2F48F> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

0x7fff919be000 - 0x7fff919cbfff libbz2.1.0.dylib (29) <CE9785E8-B535-3504-B392-82F0064D9AF2> /usr/lib/libbz2.1.0.dylib

0x7fff919cc000 - 0x7fff919cffff com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x7fff919d0000 - 0x7fff91afafff com.apple.avfoundation (2.0 - 361.40.1) <82E0EE8C-6026-33AD-8947-B20D2ED7B2E1> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

0x7fff91b13000 - 0x7fff91b15fff libquarantine.dylib (52.1) <143B726E-DF47-37A8-90AA-F059CFD1A2E4> /usr/lib/system/libquarantine.dylib

0x7fff91b16000 - 0x7fff91b1dfff com.apple.NetFS (5.0 - 4.0) <82E24B9A-7742-3DA3-9E99-ED267D98C05E> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x7fff91b1e000 - 0x7fff91f3bfff FaceCoreLight (2.4.1) <DDAFFD7A-D312-3407-A010-5AEF3E17831B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght

0x7fff91f3c000 - 0x7fff91f3dfff libDiagnosticMessagesClient.dylib (8) <8548E0DC-0D2F-30B6-B045-FE8A038E76D8> /usr/lib/libDiagnosticMessagesClient.dylib

0x7fff91f3e000 - 0x7fff91f5bff7 com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

0x7fff91fe7000 - 0x7fff91ff3fff com.apple.CoreBluetooth (100.9 - 1) <94C4EAB8-20E6-3892-BD9E-27952318CF32> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/Frameworks/CoreBlue tooth.framework/Versions/A/CoreBluetooth

0x7fff91ff4000 - 0x7fff92002ff7 libkxld.dylib (2050.48.11) <6D1610C7-79F8-38A5-BFB2-F58F134BC8EA> /usr/lib/system/libkxld.dylib

0x7fff92013000 - 0x7fff9201ffff com.apple.CrashReporterSupport (10.8.3 - 418) <DE6AFE16-D97E-399D-82ED-3522C773C36E> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

0x7fff92020000 - 0x7fff92034fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <94EDF2AB-809C-3D15-BED5-7AD45B2A7C16> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x7fff92035000 - 0x7fff92043fff libcommonCrypto.dylib (60027) <BAAFE0C9-BB86-3CA7-88C0-E3CBA98DA06F> /usr/lib/system/libcommonCrypto.dylib

0x7fff92088000 - 0x7fff92088fff libOpenScriptingUtil.dylib (148.3) <F8681222-0969-3B10-8BCE-C55A4B9C520C> /usr/lib/libOpenScriptingUtil.dylib

0x7fff92089000 - 0x7fff9208dfff libCoreVMClient.dylib (32.5) <DB009CD4-BB0E-3331-BBB4-A118781D193F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

0x7fff9208e000 - 0x7fff920aefff libPng.dylib (851) <3466F35C-EC1A-3D1A-80DC-175857FA19D5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x7fff9214f000 - 0x7fff92156fff libGFXShared.dylib (8.10.1) <B4AB9480-2CDB-34F8-8D6F-F5A2CFC221B0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x7fff93117000 - 0x7fff93288ff7 com.apple.QTKit (7.7.1 - 2599.41) <A645347D-3EEC-34A7-8051-A57AC60151EF> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit

0x7fff93b67000 - 0x7fff93be9ff7 com.apple.Heimdal (3.0 - 2.0) <ACF0C667-5ACC-382A-A998-61E85386C814> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

0x7fff93bea000 - 0x7fff9415aff7 com.apple.CoreAUC (6.22.03 - 6.22.03) <A77BC97A-B695-3F7E-8696-5B2357C2726B> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

0x7fff9415b000 - 0x7fff94163fff liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib

0x7fff94164000 - 0x7fff94190fff com.apple.framework.Apple80211 (8.5 - 850.252) <73506CA1-CF76-3A98-A6F2-3DDAC10CB67A> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

0x7fff94191000 - 0x7fff94193fff libUniversalAccess.dylib (143.7.103) <87F0B320-FE0C-3533-940E-30D495CAF390> /usr/lib/libUniversalAccess.dylib

0x7fff94194000 - 0x7fff94465ff7 com.apple.security (7.0 - 55179.13) <F428E306-C407-3B55-BA82-E58755E8A76F> /System/Library/Frameworks/Security.framework/Versions/A/Security



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 2

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 1281

thread_create: 1

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=172.0M resident=76.9M(45%) swapped_out_or_unallocated=95.1M(55%)

Writable regions: Total=60.3M written=4756K(8%) resident=30.2M(50%) swapped_out=0K(0%) unallocated=30.1M(50%)


REGION TYPE VIRTUAL

=========== =======

CG backing stores 2468K

CG image 3104K

CG raster data 56K

CG shared images 1216K

CoreImage 76K

CoreServices 5904K

MALLOC 25.8M

MALLOC guard page 48K

Memory tag=240 4K

Memory tag=242 12K

Memory tag=243 4K

Memory tag=251 16K

OpenCL 48K

STACK GUARD 56.0M

Stack 11.1M

VM_ALLOCATE 16.1M

__DATA 13.4M

__IMAGE 528K

__LINKEDIT 52.5M

__TEXT 119.5M

__UNICODE 544K

mapped file 63.7M

shared memory 308K

=========== =======

TOTAL 372.1M



Model: MacBookAir3,1, BootROM MBA31.0061.B07, 2 processors, Intel Core 2 Duo, 1.6 GHz, 4 GB, SMC 1.67f10

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333235533642465238412D47372020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333235533642465238412D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD1), Broadcom BCM43xx 1.0 (5.106.98.100.17)

Bluetooth: Version 4.1.7f2 12718, 3 service, 13 devices, 3 incoming serial ports

Network Service: AirPort, AirPort, en0

Serial ATA Device: OWC Mercury Aura Pro 6G SSD, 240.06 GB

USB Device: hub_device, 0x0424 (SMSC), 0x2524, 0x24100000 / 3

USB Device: USB-PS/2 Optical Mouse, 0x046d (Logitech Inc.), 0xc00e, 0x24130000 / 6

USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x24140000 / 5

USB Device: Flip CC, 0x050d (Belkin Corporation), 0x3201, 0x24110000 / 4

USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0x24600000 / 2

USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x26200000 / 2

USB Device: External HDD, 0x1058 (Western Digital Technologies, Inc.), 0x0704, 0x26220000 / 4

USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x26230000 / 3

USB Device: Ext HDD 1021, 0x1058 (Western Digital Technologies, Inc.), 0x1021, 0x26233000 / 6

USB Device: IEEE-1284 Controller, 0x050d (Belkin Corporation), 0x0002, 0x26234000 / 5

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x04500000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821b, 0x04530000 / 5

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0242, 0x04300000 / 2

Sep 21, 2013 2:42 PM in response to keriah

Please read this whole message before doing anything.


This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


Step 1


The purpose of this step is to determine whether the problem is localized to your user account.


Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”


While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


Test while logged in as Guest. Same problem?


After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.


Step 2


The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.


Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.


The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem?


After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Sep 21, 2013 7:43 PM in response to Linc Davis

Step 1: Logged in as Guest. The problem still occurred.


Step 2: I could NOT cause the problem when booted in SAFE mode. (I tried a variety of ways to invoke the Keyboard preferences and none failed. I tried various things for about 10 minutes.)


I have now rebooted as normal, with all peripherals attached (dual monitor, USB drives, etc.), and the problem is back. Note that trying to access Keyboard preferences does not always cause a crash -- sometimes clicking on Keyboard preferences gives an error window with the message "Preferences Error -- Could not load Keyboard preferences pane." That's what it's doing now. I expect that, if I keep poking at it, it will eventually crash as before. (And, in the very rare case, I can get the Keyboard preferences to actually appear as it should.)


So this is one of those not-reliably-reproduced errors.

Sep 21, 2013 9:48 PM in response to keriah

Please read this whole message before doing anything.

I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.


These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.


Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.


Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.


Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.


Launch the Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.


Step 1


Triple-click the line of text below on this page to select it:

kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef

Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.

Step 2


Repeat with this line:

{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef

This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.


Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.


Step 3

{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef

Step 4

ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/**,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef

Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.


Step 5

osascript -e 'tell application "System Events" to get name of login items' | open -ef

Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.


You can then quit Terminal.

Sep 22, 2013 11:57 AM in response to Linc Davis

Step 1:

com.Logitech.Control Center.HID

com.Logitech.Unifying.HID Driver

com.squirrels.driver.AirParrotSpeakers (1.7)

com.squirrels.airparrot.framebuffer (3)

com.Cycling74.driver.Soundflower (1.5.1)

net.telestream.driver.TelestreamAudio (1.0.3)


Step 2:

com.prosofteng.DriveGenius.locum

com.microsoft.office.licensing.helper

com.barebones.textwrangler

com.barebones.authd

com.adobe.fpsaud


Step 3:

com.evernote.EvernoteHelper

de.milchimgemuesefach.Display-Menu-Helper

com.wacom.wacomtablet

com.Logitech.Control

com.prosofteng.DGMonitor

com.nchsoftware.expressaccounts.agent

com.google.keystone.user.agent

com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3

com.adobe.AAM.Scheduler-1.0


Step 4: [I did have MobileMe but didn't spot any email address in the following.]

/Library/Address Book Plug-Ins:

SnailMailPlugin.bundle



/Library/Components:



/Library/Extensions:



/Library/Frameworks:

.DS_Store

AEProfiling.framework

AERegistration.framework

Adobe AIR.framework

AudioMixEngine.framework

EWSMac-GC.framework

EWSMac.framework

HPSmartPrint.framework

MacFUSE.framework

NyxAudioAnalysis.framework

PluginManager.framework

Python.framework

TSLicense.framework

Turbo264.framework

WacomMultiTouch.framework

iLifeFaceRecognition.framework

iLifeKit.framework

iLifePageLayout.framework

iLifeSQLAccess.framework

iLifeSlideshow.framework

iTunesLibrary.framework

libZJBIG.dylib



/Library/Input Methods:



/Library/InputManagers:

LCC Scroll Enhancer Loader

SIMBL



/Library/Internet Plug-Ins:

.DS_Store

AdobeExManDetect.plugin

AdobePDFViewer.plugin

DRM Plugin.bundle

Disabled Plug-Ins

Flash Player.plugin

Flip4Mac WMV Plugin.plugin

Flip4Mac WMV Plugin.webplugin

JavaAppletPlugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

RealPlayer Plugin.plugin

RhapsodyPlayerEngine.plugin

SharePointBrowserPlugin.plugin

SharePointWebKitPlugin.webplugin

SmartAccess Plugin

WacomNetscape.plugin

WacomTabletPlugin.plugin

flashplayer.xpt

iPhotoPhotocast.plugin

nsIQTScriptablePlugin.xpt



/Library/Keyboard Layouts:



/Library/LaunchAgents:

com.Logitech.Control Center.Daemon.plist

com.adobe.AAM.Updater-1.0.plist

com.wacom.wacomtablet.plist



/Library/LaunchDaemons:

com.adobe.fpsaud.plist

com.barebones.authd.plist

com.barebones.textwrangler.plist

com.microsoft.office.licensing.helper.plist

com.prosofteng.DriveGenius.locum.plist



/Library/PreferencePanes:

Flash Player.prefPane

Flip4Mac WMV.prefPane

Growl.prefPane

Logitech Control Center.prefPane

MacFUSE.prefPane

MySQL.prefPane

Perian.prefPane

WacomTablet.prefPane



/Library/PrivilegedHelperTools:

com.barebones.authd

com.barebones.textwrangler

com.microsoft.office.licensing.helper

com.prosofteng.DriveGenius.locum



/Library/QuickLook:

GBQLGenerator.qlgenerator

QuickLookEyeTV.qlgenerator

iBooksAuthor.qlgenerator

iWork.qlgenerator



/Library/QuickTime:

.DS_Store

AC3MovieImport.component

AppleIntermediateCodec.component

AppleMPEG2Codec.component

DivX 6 Decoder.component

DivX Decoder.component

Elgato Turbo.component

EyeTV MPEG Support.component

FLV.component

Flip4Mac WMV Advanced.component

Flip4Mac WMV Export.component

Flip4Mac WMV Import.component

Perian.component



/Library/ScriptingAdditions:

Adobe Unit Types.osax

LCC Scroll Enhancer Loader.osax



/Library/Spotlight:

GBSpotlightImporter.mdimporter

LogicPro.mdimporter

Microsoft Entourage.mdimporter

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iMovie.mdimporter

iWeb.mdimporter

iWork.mdimporter



/Library/StartupItems:

EyeConnect

RetroRun

VirtualPCOSServices

WDBMService



/etc/mach_init.d:



/etc/mach_init_per_login_session.d:



/etc/mach_init_per_user.d:



Library/Address Book Plug-Ins:

.DS_Store

SkypeABDialer.bundle

SkypeABSMS.bundle



Library/Addresses:

Address Book.addressbook



Library/Fonts:

.DS_Store

Arial

Brush Script

DOMDIAGB.TTF

InspWGFontMac.ttf

QuickBooks Fonts

SCHWABEN.TTF

SWZ721BC.TTF

SWZ911UC.TTF

SWZ911XC.TTF

Swz721b.TTF

Swz721c.TTF

Swz721kc.TTF

Swz721n.TTF

Times New Roman

Verdana

Wingdings

Wingdings 2

Wingdings 3

encodings.dir

fonts.dir

fonts.list

fonts.scale

tt0921m_.TTF



Library/Indexes:

.DS_Store

FindByContent



Library/Input Methods:

.localized



Library/InputManagers:

.DS_Store

Smart Crash Reports



Library/Installer Logs:

TTP4 Installer Log



Library/Internet Plug-Ins:

.DS_Store

CitrixOnlineWebDeploymentPlugin.plugin

ClickToFlash.plugin

EvernoteSafariClipperPlugin.webplugin

Move_Media_Player.plugin

WebEx64.plugin



Library/Internet Search Sites:

.DS_Store

Apple

Entertainment

Files

Internet

My Channel

News

People

Reference

Shopping



Library/Keyboard Layouts:



Library/Keyboards:



Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.3D30985C-E9AF-48D0-96CC-FFE CF2E8F563.plist

com.apple.SafariBookmarksSyncer.plist

com.google.keystone.agent.plist

com.nchsoftware.expressaccounts.agent.plist

com.prosofteng.DGMonitor.plist



Library/PreferencePanes:

.DS_Store

MouseZoom.prefPane



Library/Services:

.DS_Store

OmniOutliner Professional.service

WordService.service


Step 5:

GrowlMenu, GrowlHelperApp, Microsoft AU Daemon, EyeTV Helper, Logitech Control Center Daemon, Radioshift Helper (2427993400), SpeechSynthesisServer, Keyboard Maestro Engine, iTunesHelper, SoundBunnyHelper, RealPlayer Downloader Agent, Dropbox, iTunes, AirParrot, EyeTV, Caffeine, HP Scheduler, HP Scanjet Manager, TechToolProtection, Director Docker

Sep 22, 2013 12:07 PM in response to keriah

Please read this whole message carefully, especially the warnings, before doing anything.

1. Your system is heavily modified, and therefore unreliable. I can only guess which of the modifications you've made to your system is causing the problem. The changes suggested here should be considered provisional; they may not help, or they may remove functionality that you find useful. If a third-party system modification that you want to keep is at fault, refer to its developer for support.

2. WARNING: Back up all data now if you haven’t already done so. Before proceeding, you must be sure you can restore your system to its present state, even if it becomes unbootable. If you’re not sure you can do that, STOP — DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not be able to help, if you ignore this warning.

3. You should either remove or update the following system modification(s), if an update is available from the developer:

N/A

and definitely remove at least the following:

† SIMBL

Logitech Control Center

Wacom tablet driver

4. Whatever you remove must be removed completely, and (unless otherwise specified in this message) the only way to do that is to use the uninstallation tool, if any, provided by the third-party developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job. I can't be more specific, because I don't install such things myself. Please do your own research.

You will generally have to reboot after uninstalling a system modification. Until you do that, the uninstallation may have no effect, or unpredictable effects.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

Again, please don't ask me to do this research for you. You can do it better than I can, because I haven't installed the product and I may not even know what it is.

If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

5. I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future OS X updates, so it may not be clear which one is at fault.

6. If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.

Uninstall SIMBL as follows.

Triple-click anywhere in the line below on this page to select it, then copy the text to the Clipboard (command-C):

/Library

In the Finder, select

Go Go to Folder...

from the menu bar, paste into the box that opens (command-V), and press return. A folder will open. From that folder, delete the items listed below (some may be absent.) You may be prompted for your administrator login password.


  • Application Support/SIMBL
  • InputManagers/SIMBL
  • LaunchAgents/net.culater.SIMBL.Agent.plist
  • ScriptingAdditions/SIMBL.osax


Log out and log back in.


Make sure you never reinstall SIMBL. It’s likely to come bundled with another third-party system modfication that depends on it. If you want trouble-free computing, avoid software that makes miraculous changes to other software, especially built-in applications. The only real exception to that rule is Safari extensions, which are mostly safe, and are easy to get rid of when they don’t work. SIMBL and its dependents are not Safari extensions.

Sep 27, 2013 3:00 PM in response to Linc Davis

Linc Davis wrote:


...


Uninstall SIMBL ...



I cannot operate with the other two you suggested (Logitech and Wacom) but SIMBL was not a problem to remove. It looks like it came onto my system back in 2007 as part of something I was reviewing ... never actually went on to purchase it. Thanks for the easy-to-follow removal tips for it!


I have not had any crashes of the Keyboard Preferences since I removed SIMBL.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to reinstall/fix crashing Preferences?

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