keriah
Level 1 (29 points)
Mac OS X

Q: How to reinstall/fix crashing Preferences?

Since updating to Mt Lion (from SL) my System Preferences has been crashing when I click on "Keyboard" in the preferences pane.  I'm able to access the other Preferences so I've kinda sorta ignored the crashing Keyboard item since I don't use it much.

 

However, now I'm also getting a crash when I try to update the Finder's Services Preferences.   

 

Is there a file I can reinstall (or fix or trash) to correct this?

 

Here is the initial part of the crash report:

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Process:         System Preferences [1140]

Path:            /Applications/System Preferences.app/Contents/MacOS/System Preferences

Identifier:      com.apple.systempreferences

Version:         12.0 (12.0)

Build Info:      SystemPrefsApp-232001000000000~1

Code Type:       X86-64 (Native)

Parent Process:  launchd [144]

User ID:         501

 

 

Date/Time:       2013-09-21 12:41:10.702 -0700

OS Version:      Mac OS X 10.8.5 (12F37)

Report Version:  10

 

 

Interval Since Last Report:          86806 sec

Crashes Since Last Report:           2

Per-App Interval Since Last Report:  239942 sec

Per-App Crashes Since Last Report:   2

Anonymous UUID:                      E139AEF4-023F-46FA-6BEB-2BA492BDE7CD

 

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

 

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT

 

 

Application Specific Information:

com.apple.preference.keyboard v.12.1 (Keyboard)

objc[1140]: GC: forcing GC OFF because OBJC_DISABLE_GC is set

/System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut

MBair, MBPro, Mini, iStuff

Posted on Sep 21, 2013 12:49 PM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (207,963 points)
Applications
A:

Please read this whole message carefully, especially the warnings, before doing anything.

1. Your system is heavily modified, and therefore unreliable. I can only guess which of the modifications you've made to your system is causing the problem. The changes suggested here should be considered provisional; they may not help, or they may remove functionality that you find useful. If a third-party system modification that you want to keep is at fault, refer to its developer for support.

2. WARNING: Back up all data now if you haven’t already done so. Before proceeding, you must be sure you can restore your system to its present state, even if it becomes unbootable. If you’re not sure you can do that, STOP — DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not be able to help, if you ignore this warning.

3. You should either remove or update the following system modification(s), if an update is available from the developer:

N/A

and definitely remove at least the following:

† SIMBL

Logitech Control Center

Wacom tablet driver

4. Whatever you remove must be removed completely, and (unless otherwise specified in this message) the only way to do that is to use the uninstallation tool, if any, provided by the third-party developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job. I can't be more specific, because I don't install such things myself. Please do your own research.

You will generally have to reboot after uninstalling a system modification. Until you do that, the uninstallation may have no effect, or unpredictable effects.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

Again, please don't ask me to do this research for you. You can do it better than I can, because I haven't installed the product and I may not even know what it is.

If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

5. I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future OS X updates, so it may not be clear which one is at fault.

6. If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.

Uninstall SIMBL as follows.

Triple-click anywhere in the line below on this page to select it, then copy the text to the Clipboard (command-C): 

/Library

In the Finder, select

Go ▹ Go to Folder...

from the menu bar, paste into the box that opens (command-V), and press return. A folder will open. From that folder, delete the items listed below (some may be absent.) You may be prompted for your administrator login password.

 

  • Application Support/SIMBL
  • InputManagers/SIMBL
  • LaunchAgents/net.culater.SIMBL.Agent.plist
  • ScriptingAdditions/SIMBL.osax

 

Log out and log back in.

 

Make sure you never reinstall SIMBL. It’s likely to come bundled with another third-party system modfication that depends on it. If you want trouble-free computing, avoid software that makes miraculous changes to other software, especially built-in applications. The only real exception to that rule is Safari extensions, which are mostly safe, and are easy to get rid of when they don’t work. SIMBL and its dependents are not Safari extensions.

Posted on Sep 22, 2013 12:07 PM

Close
keriah

Q: How to reinstall/fix crashing Preferences?

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Sep 21, 2013 2:22 PM in response to keriah
    Level 10 (207,963 points)
    Applications
    Sep 21, 2013 2:22 PM in response to keriah

    Please post the rest of the crash report.

  • by keriah,

    keriah keriah Sep 21, 2013 2:36 PM in response to Linc Davis
    Level 1 (29 points)
    Mac OS X
    Sep 21, 2013 2:36 PM in response to Linc Davis

    Here's a new/complete version.  (Also, perhaps related, I no longer can hold down a key and have it repeat (and, no, it's not a matter of the 'delay' -- it never repeats).)

     

    ========================

    Process:         System Preferences [3094]

    Path:            /Applications/System Preferences.app/Contents/MacOS/System Preferences

    Identifier:      com.apple.systempreferences

    Version:         12.0 (12.0)

    Build Info:      SystemPrefsApp-232001000000000~1

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [144]

    User ID:         501

     

     

    Date/Time:       2013-09-21 14:31:46.273 -0700

    OS Version:      Mac OS X 10.8.5 (12F37)

    Report Version:  10

     

     

    Interval Since Last Report:          93241 sec

    Crashes Since Last Report:           9

    Per-App Interval Since Last Report:  240906 sec

    Per-App Crashes Since Last Report:   8

    Anonymous UUID:                      E139AEF4-023F-46FA-6BEB-2BA492BDE7CD

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: EXC_I386_GPFLT

     

     

    Application Specific Information:

    com.apple.preference.keyboard v.12.1 (Keyboard)

    objc[3094]: GC: forcing GC OFF because OBJC_DISABLE_GC is set

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libobjc.A.dylib                         0x00007fff8c1fef5e objc_release + 14

    1   libobjc.A.dylib                         0x00007fff8c1fe230 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 464

    2   com.apple.CoreFoundation                0x00007fff89c43d72 _CFAutoreleasePoolPop + 34

    3   com.apple.Foundation                    0x00007fff88562d17 __NSFireDelayedPerform + 376

    4   com.apple.CoreFoundation                0x00007fff89c63804 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

    5   com.apple.CoreFoundation                0x00007fff89c6331d __CFRunLoopDoTimer + 557

    6   com.apple.CoreFoundation                0x00007fff89c48ad9 __CFRunLoopRun + 1529

    7   com.apple.CoreFoundation                0x00007fff89c480e2 CFRunLoopRunSpecific + 290

    8   com.apple.HIToolbox                     0x00007fff89e5deb4 RunCurrentEventLoopInMode + 209

    9   com.apple.HIToolbox                     0x00007fff89e5db94 ReceiveNextEventCommon + 166

    10  com.apple.HIToolbox                     0x00007fff89e5dae3 BlockUntilNextEventMatchingListInMode + 62

    11  com.apple.AppKit                        0x00007fff8e259533 _DPSNextEvent + 685

    12  com.apple.AppKit                        0x00007fff8e258df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

    13  com.apple.AppKit                        0x00007fff8e2501a3 -[NSApplication run] + 517

    14  com.apple.AppKit                        0x00007fff8e1f4bd6 NSApplicationMain + 869

    15  libdyld.dylib                           0x00007fff8919f7e1 start + 1

     

     

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib                  0x00007fff8afa6d16 kevent + 10

    1   libdispatch.dylib                       0x00007fff8c9a8dea _dispatch_mgr_invoke + 883

    2   libdispatch.dylib                       0x00007fff8c9a89ee _dispatch_mgr_thread + 54

     

     

    Thread 2:

    0   libsystem_kernel.dylib                  0x00007fff8afa66d6 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x00007fff89692f1c _pthread_workq_return + 25

    2   libsystem_c.dylib                       0x00007fff89692ce3 _pthread_wqthread + 412

    3   libsystem_c.dylib                       0x00007fff8967d191 start_wqthread + 13

     

     

    Thread 3:

    0   libsystem_kernel.dylib                  0x00007fff8afa66d6 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x00007fff89692f1c _pthread_workq_return + 25

    2   libsystem_c.dylib                       0x00007fff89692ce3 _pthread_wqthread + 412

    3   libsystem_c.dylib                       0x00007fff8967d191 start_wqthread + 13

     

     

    Thread 4:

    0   libsystem_kernel.dylib                  0x00007fff8afa66d6 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x00007fff89692f1c _pthread_workq_return + 25

    2   libsystem_c.dylib                       0x00007fff89692ce3 _pthread_wqthread + 412

    3   libsystem_c.dylib                       0x00007fff8967d191 start_wqthread + 13

     

     

    Thread 5:

    0   libsystem_kernel.dylib                  0x00007fff8afa66d6 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x00007fff89692f1c _pthread_workq_return + 25

    2   libsystem_c.dylib                       0x00007fff89692ce3 _pthread_wqthread + 412

    3   libsystem_c.dylib                       0x00007fff8967d191 start_wqthread + 13

     

     

    Thread 6:

    0   libsystem_kernel.dylib                  0x00007fff8afa66d6 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x00007fff89692f1c _pthread_workq_return + 25

    2   libsystem_c.dylib                       0x00007fff89692ce3 _pthread_wqthread + 412

    3   libsystem_c.dylib                       0x00007fff8967d191 start_wqthread + 13

     

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x0001430300014203  rbx: 0xa3a3a3a3a3a3a3a3  rcx: 0x00007f8fb28126f8  rdx: 0x00000000a1a1a1a1

      rdi: 0x00007f8fb3d0f9d0  rsi: 0x00007f8fb2812000  rbp: 0x00007fff55a23580  rsp: 0x00007fff55a23128

       r8: 0x0000000000000002   r9: 0x00000000856f41b2  r10: 0x00007f8fb3d2f780  r11: 0x0000000037a23955

      r12: 0x00007fff77daa1e0  r13: 0x0000000000000000  r14: 0x00007f8fb2812050  r15: 0x00007f8fb2812000

      rip: 0x00007fff8c1fef5e  rfl: 0x0000000000010246  cr2: 0xffffff807d9bd004

    Logical CPU: 0

     

     

    Binary Images:

           0x10a1db000 -        0x10a1fefff  com.apple.systempreferences (12.0 - 12.0) <0249AAAE-AA18-3A55-BBCE-D870C940E8C7> /Applications/System Preferences.app/Contents/MacOS/System Preferences

           0x10e005000 -        0x10e005ff9 +cl_kernels (???) <D5F92A62-7377-4B0F-BA80-B35A2DED6A7F> cl_kernels

           0x10e47a000 -        0x10e483fe7  libcldcpuengine.dylib (2.2.16) <B6E3B14B-1EAC-3FDD-8AED-87231A033BED> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib

           0x10e489000 -        0x10e523ff7  unorm8_bgra.dylib (2.2.16) <5D62BED8-DF5D-3C51-94B4-57368FF10DDB> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib

           0x10e556000 -        0x10e557ffb +cl_kernels (???) <132BAB03-E08F-410A-B7B5-CA9E59B69767> cl_kernels

           0x10fdb5000 -        0x10fdb5ff9 +cl_kernels (???) <18571136-AFB5-415C-9865-7A14A46E506E> cl_kernels

           0x10fdbf000 -        0x10fdc4fff  com.apple.audio.AppleHDAHALPlugIn (2.4.7 - 2.4.7fc2) <C1E5C677-420C-37D0-A3D4-8F8879D1BA3C> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn

           0x10fdc9000 -        0x10fdcefff +com.prosofteng.soundbunny.plugin (1.0.1 - 842) <020DCF47-0827-EBC1-F76C-0EBC484AB6FE> /Library/Audio/Plug-Ins/HAL/SoundBunny.plugin/Contents/MacOS/SoundBunny

           0x10fdea000 -        0x10fdeffff  com.apple.BezelServicesFW (237.2 - 237.2) <23497F21-5621-3CB4-8350-3EAC86BA000E> /System/Library/PrivateFrameworks/BezelServices.framework/Versions/A/BezelServi ces

           0x10fdfa000 -        0x10fdfaff3 +cl_kernels (???) <7E48E0FC-9A0E-43F1-9C7E-4A8991CD3ED9> cl_kernels

           0x10fdfc000 -        0x10fe22ff7  com.apple.preference.keyboard (12.1 - 12.1) <E3F82787-86C3-3908-9F62-E48607349497> /System/Library/PreferencePanes/Keyboard.prefPane/Contents/MacOS/Keyboard

           0x10fe39000 -        0x10fe3bfff  com.apple.framework.machinesettings (11.0 - 11.0) <B26DDE52-4495-3B0B-9602-8CC65F764646> /System/Library/PrivateFrameworks/MachineSettings.framework/Versions/A/MachineS ettings

           0x10fe41000 -        0x10fe45fff  com.apple.UniversalAccess (6.1 - 143.7.103) <46308997-E5DA-3654-B441-AD069B1B859B> /System/Library/PrivateFrameworks/UniversalAccess.framework/Versions/A/Universa lAccess

           0x10fe4d000 -        0x10fe50ff7  com.apple.UniversalAccessCore (6.1 - 143.7.103) <C6D3D689-DE22-33E2-9B7E-5444AA08E4D7> /System/Library/PrivateFrameworks/UniversalAccess.framework/Versions/A/Framewor ks/UniversalAccessCore.framework/Versions/A/UniversalAccessCore

           0x10fe5d000 -        0x10fef3ff7  unorm8_rgba.dylib (2.2.16) <853BEBC4-AED9-3CE2-B91D-3D666E7C7C8F> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_rgba. dylib

           0x10ff12000 -        0x10ff3cfff  com.apple.BluetoothUI (4.1.7 - 4.1.7f2) <D487FAC9-79C4-35FD-B3B1-7464E1E3E384> /System/Library/Frameworks/IOBluetoothUI.framework/Versions/A/IOBluetoothUI

           0x10ff63000 -        0x10ff78fff  com.apple.frameworks.preferencepanessupport (12.0 - 12.0) <B2DDBD97-CE08-3632-BFED-43325BCDDD7A> /System/Library/PrivateFrameworks/PreferencePanesSupport.framework/Versions/A/P referencePanesSupport

           0x10ff8d000 -        0x10ff95ff7  com.apple.ZoomWindowSupport.framework (2.0 - 32) <77971FF4-52E3-3D82-B8ED-5A051E3A1FD5> /System/Library/CoreServices/ZoomWindow.app/Contents/Frameworks/ZoomWindowSuppo rt.framework/Versions/A/ZoomWindowSupport

           0x1102fb000 -        0x1102fcffa +cl_kernels (???) <E62E5187-2841-471C-950D-A5918F6B524F> cl_kernels

        0x7fff69ddb000 -     0x7fff69e0f93f  dyld (210.2.3) <6900F2BA-DB48-3B78-B668-58FC0CF6BCB8> /usr/lib/dyld

        0x7fff87af1000 -     0x7fff87b4bff7  com.apple.opencl (2.2.19 - 2.2.19) <3C7DFB2C-B3F9-3447-A1FC-EAAA42181A6E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

        0x7fff87b64000 -     0x7fff87b73fff  com.apple.opengl (1.8.10 - 1.8.10) <AD49CF56-B7C1-3598-8610-58532FC41345> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

        0x7fff87c28000 -     0x7fff87c2ffff  libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib

        0x7fff87c34000 -     0x7fff87e69ff7  com.apple.CoreData (106.1 - 407.7) <A676E1A4-2144-376B-92B8-B450DD1D78E5> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

        0x7fff87f0e000 -     0x7fff87f5afff  com.apple.framework.CoreWLAN (3.4 - 340.18) <BCFA14A9-728C-371A-936E-2EDF2EC2F40F> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN

        0x7fff87f5b000 -     0x7fff87f5dfff  com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

        0x7fff87f61000 -     0x7fff87f6cfff  com.apple.CommonAuth (3.0 - 2.0) <1CA95702-DDC7-3ADB-891E-7F037ABDDA14> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

        0x7fff87f6d000 -     0x7fff88007fff  libvMisc.dylib (380.10) <A7F12764-A94C-36EB-88E0-F826F5AF55B4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

        0x7fff88008000 -     0x7fff88033fff  libxslt.1.dylib (11.3) <441776B8-9130-3893-956F-39C85FFA644F> /usr/lib/libxslt.1.dylib

        0x7fff88034000 -     0x7fff880a2ff7  com.apple.framework.IOKit (2.0.1 - 755.42.1) <A90038ED-48F2-3CC9-A042-53A3D7985844> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

        0x7fff880a3000 -     0x7fff880e7fff  libcups.2.dylib (327.7) <9F35B58A-F47E-348A-8E09-E235FA4B9270> /usr/lib/libcups.2.dylib

        0x7fff88121000 -     0x7fff88132ff7  libsasl2.2.dylib (166) <649CAE0E-8FFE-3C60-A849-BE6300E4B726> /usr/lib/libsasl2.2.dylib

        0x7fff8818d000 -     0x7fff88195ff7  libsystem_dnssd.dylib (379.38.1) <BDCB8566-0189-34C0-9634-35ABD3EFE25B> /usr/lib/system/libsystem_dnssd.dylib

        0x7fff88196000 -     0x7fff881defff  libcurl.4.dylib (69.2) <EBDBF42D-E4A6-3D05-A76B-2817D79D59E2> /usr/lib/libcurl.4.dylib

        0x7fff881df000 -     0x7fff881f5fff  com.apple.MultitouchSupport.framework (237.4 - 237.4) <0F7FEE29-161B-3D8E-BE91-308CBD354461> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

        0x7fff881f6000 -     0x7fff8820bfff  com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

        0x7fff8820c000 -     0x7fff88259fff  com.apple.CoreMediaIO (309.0 - 4163.1) <8FD1C1A9-25C5-3B9E-A76D-BE813253B358> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

        0x7fff8825a000 -     0x7fff882c2ff7  libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib

        0x7fff882c3000 -     0x7fff88449fff  libBLAS.dylib (1073.4) <C102C0F6-8CB6-3B49-BA6B-2EB61F0B2784> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

        0x7fff88457000 -     0x7fff88460ff7  com.apple.CommerceCore (1.0 - 26.2) <AF35874A-6FA7-328E-BE30-8BBEF0B741A8> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore

        0x7fff88461000 -     0x7fff88482fff  com.apple.Ubiquity (1.2 - 243.15) <C9A7EE77-B637-3676-B667-C0843BBB0409> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

        0x7fff88483000 -     0x7fff88491fff  com.apple.Librarian (1.1 - 1) <5AC28666-7642-395F-A923-C6F8A274BBBD> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian

        0x7fff88492000 -     0x7fff884e9ff7  com.apple.AppleVAFramework (5.0.19 - 5.0.19) <541A7DBE-F8E4-3023-A3C0-8D5A2A550CFB> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA

        0x7fff884ea000 -     0x7fff884eeff7  com.apple.TCC (1.0 - 1) <F2F3B753-FC73-3543-8BBE-859FDBB4D6A6> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC

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        0x7fff8d4cf000 -     0x7fff8d4f7fff  libJPEG.dylib (851) <64A3EB03-34FB-308C-817B-6106D1F4D80F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

        0x7fff8d4f8000 -     0x7fff8d593fff  com.apple.CoreSymbolication (3.0 - 117) <7D43ED93-BD81-338C-8076-6A932A1D19E8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

        0x7fff8d7e9000 -     0x7fff8d9e9fff  libicucore.A.dylib (491.11.3) <5783D305-04E8-3D17-94F7-1CEAFA975240> /usr/lib/libicucore.A.dylib

        0x7fff8d9ea000 -     0x7fff8d9eefff  com.apple.IOSurface (86.0.4 - 86.0.4) <26F01CD4-B76B-37A3-989D-66E8140542B3> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

        0x7fff8da1e000 -     0x7fff8da68ff7  libGLU.dylib (8.10.1) <6699DEA6-9EEB-3B84-A57F-B25AE44EC584> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

        0x7fff8dd2e000 -     0x7fff8dd30ff7  libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib

        0x7fff8dd3e000 -     0x7fff8ddbffff  com.apple.Metadata (10.7.0 - 707.12) <69E3EEF7-8B7B-3652-8320-B8E885370E56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

        0x7fff8ddc0000 -     0x7fff8dddbff7  com.apple.frameworks.preferencepanes (15.1 - 15.1) <8A3CDC5B-9FA5-32EB-A066-F19874193B92> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes

        0x7fff8dddc000 -     0x7fff8decdff7  com.apple.DiskImagesFramework (10.8.3 - 345) <5C56181F-1E9F-336A-B7BB-620565A8BD6E> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages

        0x7fff8dece000 -     0x7fff8deedff7  libresolv.9.dylib (51) <0882DC2D-A892-31FF-AD8C-0BB518C48B23> /usr/lib/libresolv.9.dylib

        0x7fff8deee000 -     0x7fff8df94ff7  com.apple.CoreServices.OSServices (557.6 - 557.6) <FFDDD2D8-690D-388F-A48F-4750A792D2CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

        0x7fff8df95000 -     0x7fff8e0f3fef  com.apple.MediaControlSender (1.7 - 170.20) <853BE89D-49B0-3922-9ED5-DDBDE9A97356> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender

        0x7fff8e0f4000 -     0x7fff8e103ff7  libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib

        0x7fff8e104000 -     0x7fff8ed31fff  com.apple.AppKit (6.8 - 1187.39) <199962F0-B06B-3666-8FD5-5C90374BA16A> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

        0x7fff8ed32000 -     0x7fff8ed3efff  libCSync.A.dylib (333.1) <319D3E83-8086-3990-8773-872F2E7C6EB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

        0x7fff8ed3f000 -     0x7fff8edccff7  com.apple.SearchKit (1.4.0 - 1.4.0) <C7F43889-F8BF-3CB9-AD66-11AEFCBCEDE7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

        0x7fff8f5ed000 -     0x7fff8f6eafff  libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib

        0x7fff8f6eb000 -     0x7fff8f7e0fff  libiconv.2.dylib (34) <FEE8B996-EB44-37FA-B96E-D379664DEFE1> /usr/lib/libiconv.2.dylib

        0x7fff8fa63000 -     0x7fff8fa63fff  com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <F565B686-24E2-39F2-ACC3-C5E4084476BE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

        0x7fff8fa64000 -     0x7fff8fb61ff7  libxml2.2.dylib (22.3) <47B09CB2-C636-3024-8B55-6040F7829B4C> /usr/lib/libxml2.2.dylib

        0x7fff8fb62000 -     0x7fff8fbadfff  com.apple.CoreMedia (1.0 - 926.106) <64467905-48DC-37F9-9F32-186768CF2640> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

        0x7fff8fbae000 -     0x7fff8fbd8ff7  com.apple.CoreVideo (1.8 - 99.4) <E5082966-6D81-3973-A05A-38AA5B85F886> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

        0x7fff8fc69000 -     0x7fff8fcb8ff7  libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib

        0x7fff8ff02000 -     0x7fff8ff61fff  com.apple.AE (645.6 - 645.6) <44F403C1-660A-3543-AB9C-3902E02F936F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

        0x7fff8ff62000 -     0x7fff8ffb3ff7  com.apple.SystemConfiguration (1.12.2 - 1.12.2) <581BF463-C15A-363B-999A-E830222FA925> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

        0x7fff8ffb4000 -     0x7fff9000efff  com.apple.print.framework.PrintCore (8.3 - 387.2) <5BA0CBED-4D80-386A-9646-F835C9805B71> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

        0x7fff9000f000 -     0x7fff9000ffff  com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

        0x7fff9004b000 -     0x7fff9004cfff  libUAPreferences.dylib (143.7.103) <1816D0BA-1D40-3331-AD32-9CE6D02A302C> /System/Library/PrivateFrameworks/UniversalAccess.framework/Versions/A/Librarie s/libUAPreferences.dylib

        0x7fff9004d000 -     0x7fff90086ff7  libssl.0.9.8.dylib (47.2) <46DF85DC-18FB-3108-91F6-52AE3EBF2347> /usr/lib/libssl.0.9.8.dylib

        0x7fff90087000 -     0x7fff9033eff7  com.apple.MediaToolbox (1.0 - 926.106) <57043584-98E7-375A-89AE-F46480AA5D97> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox

        0x7fff9059e000 -     0x7fff905edff7  libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

        0x7fff9065f000 -     0x7fff9065ffff  com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

        0x7fff9073c000 -     0x7fff9075eff7  libxpc.dylib (140.43) <70BC645B-6952-3264-930C-C835010CCEF9> /usr/lib/system/libxpc.dylib

        0x7fff907b3000 -     0x7fff907eefff  com.apple.LDAPFramework (2.4.28 - 194.5) <7E4F2C08-0010-34AE-BC46-149B7EE8A0F5> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

        0x7fff907ef000 -     0x7fff907f2fff  libRadiance.dylib (851) <C317B2C7-CA3A-329F-B6DC-7CC33FE08C81> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib

        0x7fff907f3000 -     0x7fff9081afff  com.apple.framework.familycontrols (4.1 - 410) <50F5A52C-8FB6-300A-977D-5CFDE4D5796B> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols

        0x7fff9081b000 -     0x7fff9081cfff  liblangid.dylib (116) <864C409D-D56B-383E-9B44-A435A47F2346> /usr/lib/liblangid.dylib

        0x7fff9081d000 -     0x7fff90879ff7  com.apple.Symbolication (1.3 - 93) <C0FEE99C-6AD9-35D7-9B41-574F25F843B9> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

        0x7fff9087f000 -     0x7fff90cbbfff  com.apple.VideoToolbox (1.0 - 926.106) <B1185D9D-02AC-3D27-B894-21B1179F2AEF> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox

        0x7fff90d0d000 -     0x7fff90d0fff7  com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

        0x7fff90d10000 -     0x7fff90e12fff  libcrypto.0.9.8.dylib (47.2) <CF3BAB7E-4972-39FD-AF92-28ACAFF0873E> /usr/lib/libcrypto.0.9.8.dylib

        0x7fff91000000 -     0x7fff91000fff  libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib

        0x7fff91001000 -     0x7fff91006fff  com.apple.OpenDirectory (10.8 - 151.10) <3EE3D15A-3C79-3FF1-9A95-7CE2F065E542> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

        0x7fff91007000 -     0x7fff9104aff7  com.apple.RemoteViewServices (2.0 - 80.6) <5CFA361D-4853-3ACC-9EFC-A2AC1F43BA4B> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices

        0x7fff9104b000 -     0x7fff9116bfff  com.apple.desktopservices (1.7.4 - 1.7.4) <ED3DA8C0-160F-3CDC-B537-BF2E766AB7C1> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

        0x7fff911af000 -     0x7fff911b0fff  libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib

        0x7fff911b1000 -     0x7fff91206ff7  libTIFF.dylib (851) <7706BB07-E7E8-38BE-A5F0-D8B63E3B9283> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

        0x7fff91207000 -     0x7fff9120dfff  libCGXCoreImage.A.dylib (333.1) <FBAAF933-1798-3E53-B071-88C930D6BDEF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib

        0x7fff9120e000 -     0x7fff91225fff  libGL.dylib (8.10.1) <F8BABA3C-7810-3A65-83FC-61945AA50E90> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

        0x7fff91635000 -     0x7fff9169dfff  libvDSP.dylib (380.10) <3CA154A3-1BE5-3CF4-BE48-F0A719A963BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

        0x7fff916b0000 -     0x7fff9191dfff  com.apple.RawCamera.bundle (4.07 - 697) <1588CEC6-012E-30E5-BF38-5BBDABB2F48F> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

        0x7fff919be000 -     0x7fff919cbfff  libbz2.1.0.dylib (29) <CE9785E8-B535-3504-B392-82F0064D9AF2> /usr/lib/libbz2.1.0.dylib

        0x7fff919cc000 -     0x7fff919cffff  com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

        0x7fff919d0000 -     0x7fff91afafff  com.apple.avfoundation (2.0 - 361.40.1) <82E0EE8C-6026-33AD-8947-B20D2ED7B2E1> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

        0x7fff91b13000 -     0x7fff91b15fff  libquarantine.dylib (52.1) <143B726E-DF47-37A8-90AA-F059CFD1A2E4> /usr/lib/system/libquarantine.dylib

        0x7fff91b16000 -     0x7fff91b1dfff  com.apple.NetFS (5.0 - 4.0) <82E24B9A-7742-3DA3-9E99-ED267D98C05E> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

        0x7fff91b1e000 -     0x7fff91f3bfff  FaceCoreLight (2.4.1) <DDAFFD7A-D312-3407-A010-5AEF3E17831B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght

        0x7fff91f3c000 -     0x7fff91f3dfff  libDiagnosticMessagesClient.dylib (8) <8548E0DC-0D2F-30B6-B045-FE8A038E76D8> /usr/lib/libDiagnosticMessagesClient.dylib

        0x7fff91f3e000 -     0x7fff91f5bff7  com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

        0x7fff91fe7000 -     0x7fff91ff3fff  com.apple.CoreBluetooth (100.9 - 1) <94C4EAB8-20E6-3892-BD9E-27952318CF32> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/Frameworks/CoreBlue tooth.framework/Versions/A/CoreBluetooth

        0x7fff91ff4000 -     0x7fff92002ff7  libkxld.dylib (2050.48.11) <6D1610C7-79F8-38A5-BFB2-F58F134BC8EA> /usr/lib/system/libkxld.dylib

        0x7fff92013000 -     0x7fff9201ffff  com.apple.CrashReporterSupport (10.8.3 - 418) <DE6AFE16-D97E-399D-82ED-3522C773C36E> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

        0x7fff92020000 -     0x7fff92034fff  com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <94EDF2AB-809C-3D15-BED5-7AD45B2A7C16> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

        0x7fff92035000 -     0x7fff92043fff  libcommonCrypto.dylib (60027) <BAAFE0C9-BB86-3CA7-88C0-E3CBA98DA06F> /usr/lib/system/libcommonCrypto.dylib

        0x7fff92088000 -     0x7fff92088fff  libOpenScriptingUtil.dylib (148.3) <F8681222-0969-3B10-8BCE-C55A4B9C520C> /usr/lib/libOpenScriptingUtil.dylib

        0x7fff92089000 -     0x7fff9208dfff  libCoreVMClient.dylib (32.5) <DB009CD4-BB0E-3331-BBB4-A118781D193F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

        0x7fff9208e000 -     0x7fff920aefff  libPng.dylib (851) <3466F35C-EC1A-3D1A-80DC-175857FA19D5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

        0x7fff9214f000 -     0x7fff92156fff  libGFXShared.dylib (8.10.1) <B4AB9480-2CDB-34F8-8D6F-F5A2CFC221B0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

        0x7fff93117000 -     0x7fff93288ff7  com.apple.QTKit (7.7.1 - 2599.41) <A645347D-3EEC-34A7-8051-A57AC60151EF> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit

        0x7fff93b67000 -     0x7fff93be9ff7  com.apple.Heimdal (3.0 - 2.0) <ACF0C667-5ACC-382A-A998-61E85386C814> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

        0x7fff93bea000 -     0x7fff9415aff7  com.apple.CoreAUC (6.22.03 - 6.22.03) <A77BC97A-B695-3F7E-8696-5B2357C2726B> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

        0x7fff9415b000 -     0x7fff94163fff  liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib

        0x7fff94164000 -     0x7fff94190fff  com.apple.framework.Apple80211 (8.5 - 850.252) <73506CA1-CF76-3A98-A6F2-3DDAC10CB67A> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

        0x7fff94191000 -     0x7fff94193fff  libUniversalAccess.dylib (143.7.103) <87F0B320-FE0C-3533-940E-30D495CAF390> /usr/lib/libUniversalAccess.dylib

        0x7fff94194000 -     0x7fff94465ff7  com.apple.security (7.0 - 55179.13) <F428E306-C407-3B55-BA82-E58755E8A76F> /System/Library/Frameworks/Security.framework/Versions/A/Security

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 2

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 1281

        thread_create: 1

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=172.0M resident=76.9M(45%) swapped_out_or_unallocated=95.1M(55%)

    Writable regions: Total=60.3M written=4756K(8%) resident=30.2M(50%) swapped_out=0K(0%) unallocated=30.1M(50%)

     

    REGION TYPE                      VIRTUAL

    ===========                      =======

    CG backing stores                  2468K

    CG image                           3104K

    CG raster data                       56K

    CG shared images                   1216K

    CoreImage                            76K

    CoreServices                       5904K

    MALLOC                             25.8M

    MALLOC guard page                    48K

    Memory tag=240                        4K

    Memory tag=242                       12K

    Memory tag=243                        4K

    Memory tag=251                       16K

    OpenCL                               48K

    STACK GUARD                        56.0M

    Stack                              11.1M

    VM_ALLOCATE                        16.1M

    __DATA                             13.4M

    __IMAGE                             528K

    __LINKEDIT                         52.5M

    __TEXT                            119.5M

    __UNICODE                           544K

    mapped file                        63.7M

    shared memory                       308K

    ===========                      =======

    TOTAL                             372.1M

     

     

    Model: MacBookAir3,1, BootROM MBA31.0061.B07, 2 processors, Intel Core 2 Duo, 1.6 GHz, 4 GB, SMC 1.67f10

    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333235533642465238412D47372020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333235533642465238412D47372020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD1), Broadcom BCM43xx 1.0 (5.106.98.100.17)

    Bluetooth: Version 4.1.7f2 12718, 3 service, 13 devices, 3 incoming serial ports

    Network Service: AirPort, AirPort, en0

    Serial ATA Device: OWC Mercury Aura Pro 6G SSD, 240.06 GB

    USB Device: hub_device, 0x0424  (SMSC), 0x2524, 0x24100000 / 3

    USB Device: USB-PS/2 Optical Mouse, 0x046d  (Logitech Inc.), 0xc00e, 0x24130000 / 6

    USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0x24140000 / 5

    USB Device: Flip CC, 0x050d  (Belkin Corporation), 0x3201, 0x24110000 / 4

    USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0x24600000 / 2

    USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0x26200000 / 2

    USB Device: External HDD, 0x1058  (Western Digital Technologies, Inc.), 0x0704, 0x26220000 / 4

    USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0x26230000 / 3

    USB Device: Ext HDD 1021, 0x1058  (Western Digital Technologies, Inc.), 0x1021, 0x26233000 / 6

    USB Device: IEEE-1284 Controller, 0x050d  (Belkin Corporation), 0x0002, 0x26234000 / 5

    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x04500000 / 3

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821b, 0x04530000 / 5

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0242, 0x04300000 / 2

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Sep 21, 2013 2:42 PM in response to keriah
    Level 10 (207,963 points)
    Applications
    Sep 21, 2013 2:42 PM in response to keriah

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • by keriah,

    keriah keriah Sep 21, 2013 7:43 PM in response to Linc Davis
    Level 1 (29 points)
    Mac OS X
    Sep 21, 2013 7:43 PM in response to Linc Davis

    Step 1:  Logged in as Guest.  The problem still occurred.

     

    Step 2:  I could NOT cause the problem when booted in SAFE mode.  (I tried a variety of ways to invoke the Keyboard preferences and none failed.  I tried various things for about 10 minutes.)

     

    I have now rebooted as normal, with all peripherals attached (dual monitor, USB drives, etc.), and the problem is back.  Note that trying to access Keyboard preferences does not always cause a crash -- sometimes clicking on Keyboard preferences gives an error window with the message "Preferences Error -- Could not load Keyboard preferences pane."  That's what it's doing now.  I expect that, if I keep poking at it, it will eventually crash as before.  (And, in the very rare case, I can get the Keyboard preferences to actually appear as it should.) 

     

    So this is one of those not-reliably-reproduced errors. 

  • by Linc Davis,

    Linc Davis Linc Davis Sep 21, 2013 9:48 PM in response to keriah
    Level 10 (207,963 points)
    Applications
    Sep 21, 2013 9:48 PM in response to keriah

    Please read this whole message before doing anything.
      
    I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Triple-click the line of text below on this page to select it:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef
     
    Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
        
    Step 2

     

    Repeat with this line:
    { sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef
     
    This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3
    { launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef
     
    Step 4
    ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef
      
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5
    osascript -e 'tell application "System Events" to get name of login items' | open -ef
     
    Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • by keriah,

    keriah keriah Sep 22, 2013 11:57 AM in response to Linc Davis
    Level 1 (29 points)
    Mac OS X
    Sep 22, 2013 11:57 AM in response to Linc Davis

    Step 1:

    com.Logitech.Control Center.HID

    com.Logitech.Unifying.HID Driver

    com.squirrels.driver.AirParrotSpeakers (1.7)

    com.squirrels.airparrot.framebuffer (3)

    com.Cycling74.driver.Soundflower (1.5.1)

    net.telestream.driver.TelestreamAudio (1.0.3)

     

    Step 2:

    com.prosofteng.DriveGenius.locum

    com.microsoft.office.licensing.helper

    com.barebones.textwrangler

    com.barebones.authd

    com.adobe.fpsaud

     

    Step 3:

    com.evernote.EvernoteHelper

    de.milchimgemuesefach.Display-Menu-Helper

    com.wacom.wacomtablet

    com.Logitech.Control

    com.prosofteng.DGMonitor

    com.nchsoftware.expressaccounts.agent

    com.google.keystone.user.agent

    com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3

    com.adobe.AAM.Scheduler-1.0

     

    Step 4:  [I did have MobileMe but didn't spot any email address in the following.]

    /Library/Address Book Plug-Ins:

    SnailMailPlugin.bundle

     

     

    /Library/Components:

     

     

    /Library/Extensions:

     

     

    /Library/Frameworks:

    .DS_Store

    AEProfiling.framework

    AERegistration.framework

    Adobe AIR.framework

    AudioMixEngine.framework

    EWSMac-GC.framework

    EWSMac.framework

    HPSmartPrint.framework

    MacFUSE.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    Python.framework

    TSLicense.framework

    Turbo264.framework

    WacomMultiTouch.framework

    iLifeFaceRecognition.framework

    iLifeKit.framework

    iLifePageLayout.framework

    iLifeSQLAccess.framework

    iLifeSlideshow.framework

    iTunesLibrary.framework

    libZJBIG.dylib

     

     

    /Library/Input Methods:

     

     

    /Library/InputManagers:

    LCC Scroll Enhancer Loader

    SIMBL

     

     

    /Library/Internet Plug-Ins:

    .DS_Store

    AdobeExManDetect.plugin

    AdobePDFViewer.plugin

    DRM Plugin.bundle

    Disabled Plug-Ins

    Flash Player.plugin

    Flip4Mac WMV Plugin.plugin

    Flip4Mac WMV Plugin.webplugin

    JavaAppletPlugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    RealPlayer Plugin.plugin

    RhapsodyPlayerEngine.plugin

    SharePointBrowserPlugin.plugin

    SharePointWebKitPlugin.webplugin

    SmartAccess Plugin

    WacomNetscape.plugin

    WacomTabletPlugin.plugin

    flashplayer.xpt

    iPhotoPhotocast.plugin

    nsIQTScriptablePlugin.xpt

     

     

    /Library/Keyboard Layouts:

     

     

    /Library/LaunchAgents:

    com.Logitech.Control Center.Daemon.plist

    com.adobe.AAM.Updater-1.0.plist

    com.wacom.wacomtablet.plist

     

     

    /Library/LaunchDaemons:

    com.adobe.fpsaud.plist

    com.barebones.authd.plist

    com.barebones.textwrangler.plist

    com.microsoft.office.licensing.helper.plist

    com.prosofteng.DriveGenius.locum.plist

     

     

    /Library/PreferencePanes:

    Flash Player.prefPane

    Flip4Mac WMV.prefPane

    Growl.prefPane

    Logitech Control Center.prefPane

    MacFUSE.prefPane

    MySQL.prefPane

    Perian.prefPane

    WacomTablet.prefPane

     

     

    /Library/PrivilegedHelperTools:

    com.barebones.authd

    com.barebones.textwrangler

    com.microsoft.office.licensing.helper

    com.prosofteng.DriveGenius.locum

     

     

    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    QuickLookEyeTV.qlgenerator

    iBooksAuthor.qlgenerator

    iWork.qlgenerator

     

     

    /Library/QuickTime:

    .DS_Store

    AC3MovieImport.component

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    DivX 6 Decoder.component

    DivX Decoder.component

    Elgato Turbo.component

    EyeTV MPEG Support.component

    FLV.component

    Flip4Mac WMV Advanced.component

    Flip4Mac WMV Export.component

    Flip4Mac WMV Import.component

    Perian.component

     

     

    /Library/ScriptingAdditions:

    Adobe Unit Types.osax

    LCC Scroll Enhancer Loader.osax

     

     

    /Library/Spotlight:

    GBSpotlightImporter.mdimporter

    LogicPro.mdimporter

    Microsoft Entourage.mdimporter

    Microsoft Office.mdimporter

    iBooksAuthor.mdimporter

    iMovie.mdimporter

    iWeb.mdimporter

    iWork.mdimporter

     

     

    /Library/StartupItems:

    EyeConnect

    RetroRun

    VirtualPCOSServices

    WDBMService

     

     

    /etc/mach_init.d:

     

     

    /etc/mach_init_per_login_session.d:

     

     

    /etc/mach_init_per_user.d:

     

     

    Library/Address Book Plug-Ins:

    .DS_Store

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

     

    Library/Addresses:

    Address Book.addressbook

     

     

    Library/Fonts:

    .DS_Store

    Arial

    Brush Script

    DOMDIAGB.TTF

    InspWGFontMac.ttf

    QuickBooks Fonts

    SCHWABEN.TTF

    SWZ721BC.TTF

    SWZ911UC.TTF

    SWZ911XC.TTF

    Swz721b.TTF

    Swz721c.TTF

    Swz721kc.TTF

    Swz721n.TTF

    Times New Roman

    Verdana

    Wingdings

    Wingdings 2

    Wingdings 3

    encodings.dir

    fonts.dir

    fonts.list

    fonts.scale

    tt0921m_.TTF

     

     

    Library/Indexes:

    .DS_Store

    FindByContent

     

     

    Library/Input Methods:

    .localized

     

     

    Library/InputManagers:

    .DS_Store

    Smart Crash Reports

     

     

    Library/Installer Logs:

    TTP4 Installer Log

     

     

    Library/Internet Plug-Ins:

    .DS_Store

    CitrixOnlineWebDeploymentPlugin.plugin

    ClickToFlash.plugin

    EvernoteSafariClipperPlugin.webplugin

    Move_Media_Player.plugin

    WebEx64.plugin

     

     

    Library/Internet Search Sites:

    .DS_Store

    Apple

    Entertainment

    Files

    Internet

    My Channel

    News

    People

    Reference

    Shopping

     

     

    Library/Keyboard Layouts:

     

     

    Library/Keyboards:

     

     

    Library/LaunchAgents:

    com.adobe.AAM.Updater-1.0.plist

    com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.3D30985C-E9AF-48D0-96CC-FFE CF2E8F563.plist

    com.apple.SafariBookmarksSyncer.plist

    com.google.keystone.agent.plist

    com.nchsoftware.expressaccounts.agent.plist

    com.prosofteng.DGMonitor.plist

     

     

    Library/PreferencePanes:

    .DS_Store

    MouseZoom.prefPane

     

     

    Library/Services:

    .DS_Store

    OmniOutliner Professional.service

    WordService.service

     

    Step 5:

    GrowlMenu, GrowlHelperApp, Microsoft AU Daemon, EyeTV Helper, Logitech Control Center Daemon, Radioshift Helper (2427993400), SpeechSynthesisServer, Keyboard Maestro Engine, iTunesHelper, SoundBunnyHelper, RealPlayer Downloader Agent, Dropbox, iTunes, AirParrot, EyeTV, Caffeine, HP Scheduler, HP Scanjet Manager, TechToolProtection, Director Docker

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Sep 22, 2013 12:07 PM in response to keriah
    Level 10 (207,963 points)
    Applications
    Sep 22, 2013 12:07 PM in response to keriah

    Please read this whole message carefully, especially the warnings, before doing anything.

    1. Your system is heavily modified, and therefore unreliable. I can only guess which of the modifications you've made to your system is causing the problem. The changes suggested here should be considered provisional; they may not help, or they may remove functionality that you find useful. If a third-party system modification that you want to keep is at fault, refer to its developer for support.

    2. WARNING: Back up all data now if you haven’t already done so. Before proceeding, you must be sure you can restore your system to its present state, even if it becomes unbootable. If you’re not sure you can do that, STOP — DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not be able to help, if you ignore this warning.

    3. You should either remove or update the following system modification(s), if an update is available from the developer:

    N/A

    and definitely remove at least the following:

    † SIMBL

    Logitech Control Center

    Wacom tablet driver

    4. Whatever you remove must be removed completely, and (unless otherwise specified in this message) the only way to do that is to use the uninstallation tool, if any, provided by the third-party developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job. I can't be more specific, because I don't install such things myself. Please do your own research.

    You will generally have to reboot after uninstalling a system modification. Until you do that, the uninstallation may have no effect, or unpredictable effects.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

    Again, please don't ask me to do this research for you. You can do it better than I can, because I haven't installed the product and I may not even know what it is.

    If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

    5. I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future OS X updates, so it may not be clear which one is at fault.

    6. If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.

    Uninstall SIMBL as follows.

    Triple-click anywhere in the line below on this page to select it, then copy the text to the Clipboard (command-C): 

    /Library

    In the Finder, select

    Go ▹ Go to Folder...

    from the menu bar, paste into the box that opens (command-V), and press return. A folder will open. From that folder, delete the items listed below (some may be absent.) You may be prompted for your administrator login password.

     

    • Application Support/SIMBL
    • InputManagers/SIMBL
    • LaunchAgents/net.culater.SIMBL.Agent.plist
    • ScriptingAdditions/SIMBL.osax

     

    Log out and log back in.

     

    Make sure you never reinstall SIMBL. It’s likely to come bundled with another third-party system modfication that depends on it. If you want trouble-free computing, avoid software that makes miraculous changes to other software, especially built-in applications. The only real exception to that rule is Safari extensions, which are mostly safe, and are easy to get rid of when they don’t work. SIMBL and its dependents are not Safari extensions.

  • by keriah,

    keriah keriah Sep 27, 2013 3:00 PM in response to Linc Davis
    Level 1 (29 points)
    Mac OS X
    Sep 27, 2013 3:00 PM in response to Linc Davis

    Linc Davis wrote:

     

    ...

     

    Uninstall SIMBL ...

     

     

    I cannot operate with the other two you suggested (Logitech and Wacom) but SIMBL was not a problem to remove.  It looks like it came onto my system back in 2007 as part of something I was reviewing ... never actually went on to purchase it.  Thanks for the easy-to-follow removal tips for it!

     

    I have not had any crashes of the Keyboard Preferences since I removed SIMBL.