Previous 1 2 Next 16 Replies Latest reply: Sep 10, 2014 3:55 PM by smartypants78738
mease87 Level 1 Level 1

I just got the new Iphone 5s in slate grey 32GB and i have At&t.  when using my phone going in and out of apps, my phones screen will suddenly turn solid blue for about 2 seconds then the apple logo will appear and it restarts my phone.  anyone else having this issue? it seems to happen more when i am exiting apps back to the home screen.

iPhone 5s, iOS 7
  • mease87 Level 1 Level 1

    I have messing around with it more and it only seems to do this blue screen reboot thing when exiting the Numbers app by Apple.

  • mease87 Level 1 Level 1


    See more people are having this issue . Apple please help

  • mease87 Level 1 Level 1


    same discusion with someone who has same problem

  • EclecticMonk Level 1 Level 1

    I'm getting something like this too, with my iPhone 5s 64GB which I bought on Saturday. I've also found that if I open a document in Numbers, then press the power button, the phone seems to power itself off almost instantly instead of just going to sleep.

  • versaceboy54 Level 1 Level 1

    I am having the same problem my self when using the pages app to open my saved resume and then trying to email it to someone. If i do that then go to open the notes app that I have a typed message I want to copy and paste in the same email, as soon as I paste it in the email the screen goes blue and re starts. I have a feeling this is just a glitch that apple needs to correct not something from a corrupt backup that we installed from our old phones. Most of us seem to be having the same issue with the same apps. I hope this is fixed soon

  • EclecticMonk Level 1 Level 1

    I'm absolutely sure it has nothing to do with restoring from a corrupt backup. I tried restoring my 5s as a new phone (completely wiping it) and after I installed Numbers I was immediately able to trigger the problems again.

  • Gurinders Level 1 Level 1

    If it is happening while using pages, keynote and numbers app.

    Try this: turn off all these three app in iCloud's document and data section under setting.

    It should resolve ur blue screen problem.

    Thank u

  • JayC473 Level 1 Level 1

    Same problem here installing apps , pls find a solution !

  • Caspian333 Level 1 Level 1

    This is happening to me when using facetime, safari, the camera and assortment of other apps.  I tired restoring my phone and deleting every non apple app.  My phone has started crashing every few hours and sometimes takes as long as 30 minutes to cycle between the blue screen and apple logo.


    Has anyone heard anything about a fix?

  • leighjhokie Level 1 Level 1

    I have the exact same issue, also with a 32GB Slate Grey AT&T iPhone 5S. There's no rhyme or reason to why it does it; I had just pulled down the search box and it did it. Hmmm.

  • mp3j0ker1 Level 1 Level 1

    I also had this happen to me tonight with my 32GB Slate Grey Verizon 5S. I was using Twitter and the whole screen just turned blue and had some blank vertical lines show up and then the whole thing restarted with the Apple logo.

  • Alvince Level 1 Level 1

    im facing this problem as well, it was so annoying... just bought 5S 64GB last night, and after i downloaded some apps then turn to blue screen and keeps restarting, the phone unable to switch on at all...


    i think apple should get us the response ASAP, im really ****** off right now since i bought this expensive phone!!

  • Level 1 Level 1

    i just got 5s gold 32GB free contract and when i restore my old back up on it, it keeps turnning into blue screen then restart by it self EVERY MINUTE i can't use the phone is there any solution PLZ ????

  • ff100_550 Level 1 Level 1

    Well it happened to me after an upgrade to iOS 7.0.4 .  The phone would try to boot, get to a blue screen and start all over again.  Here's the solution to get out of this loop:


    Hold Home and Power button together until a completely black screen appears.  Then make sure iTunes is running on a computer.  Plug the USB end of the sync cable into the compter and while you hold the iPhone Home button pressed plug the 8pin cable in and wait a few sec until a screen with the iTunes and cable logo shows up.  Release the Home button.  From here on iTunes will guide you on how to recover the phone.


    From this story I've learned one thing: iCloud back up is actually useful since it's done automatically over WiFi in the middle of the night when the device is not in use.


    Happy Recovery !


Previous 1 2 Next