HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Learn about If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant
bornfreetraveler
Level 1 (0 points)

Q: Wrong email for iCloud on ipad after upgrade to iOS7

    The iCloud account on my iPad has an old Apple ID.  (my iPhone - newer - has the correct one)  The email no longer exists - and what I think the password was doesn't work.  I followed the steps on the help menu - of signing out of accounts, then resigning in and then tried to delete the account.  It continues to ask me for a password linked to the old ID.   As the apple ID doesn't exist anymore - nor that email - resetting that password is not an option.   That account doesn't show up anywhere to be deleted.   Any suggestions on how to get that email/ID deleted?

iPad (3rd gen) Wi-Fi + Cellular, iOS 7

Posted on Sep 21, 2013 2:50 PM

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bornfreetraveler

Q: Wrong email for iCloud on ipad after upgrade to iOS7

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  • by randers4,

    randers4 randers4 Sep 21, 2013 2:51 PM in response to bornfreetraveler
    Level 9 (62,860 points)
    Sep 21, 2013 2:51 PM in response to bornfreetraveler

    If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it.  Then edit the name of the account to change it back to your old email address.  You should then be able to turn off Find My iPhone with your password. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back and change your primary email address and iCloud ID back to the way it was.  You will then be able to go to Settings>iCloud and sign in with your current ID and password to reconnect to your iCloud account.

     

    If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account.  You will have to prove your identity to them in order to do so.  You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/).