ATV wants me to start a new Netflix account although I'm already a member.

Recently I reseted my Atv and now I can't log into Netflix anymore. When I hit the button the page with the 1 month trial comes up as if I have never been on Netflix. I paid through my itunes account and when I hit 'already a member' they want me to put in my email address which isn't recognized... Any suggestions? I already restarted, reseted and tried chaniging my itunes account.