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sam boosak

Q: downgrading storage

having trouble downgrading my iCloud storage plan ,im going from the complimentary 20 gigs and trying to downgrade to 10 gigs . when i click on the 10 gig option the "done" button doesnt light up for me to click on it .. it does for the free5 & 20 gig

iMac, Mac OS X (10.7.5), mail Version 5.3 (1283)

Posted on Sep 21, 2013 8:27 PM

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Q: downgrading storage

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  • by randers4,

    randers4 randers4 Sep 21, 2013 8:47 PM in response to sam boosak
    Level 9 (62,874 points)
    Sep 21, 2013 8:47 PM in response to sam boosak

    If you are signed into your account on your Mac, try downgrading there, as explaind here: http://support.apple.com/kb/HT5527 under "How do I downgrade my current plan".

  • by sam boosak,

    sam boosak sam boosak Sep 21, 2013 8:54 PM in response to randers4
    Level 1 (0 points)
    Sep 21, 2013 8:54 PM in response to randers4

    hey randers, was waiting for your reply .. seems like you working hard tonight .. was hoping you didnt skip m e .

     

    i tried what you sent , thats where i was before - it just wont jet me click on " done" it stays grey .

     

    i looked around and saw a posting with a similair issue and they said i need to call in which didnt seem apple like..

     

    https://discussions.apple.com/message/22017667#22017667

  • by randers4,

    randers4 randers4 Sep 21, 2013 9:04 PM in response to sam boosak
    Level 9 (62,874 points)
    Sep 21, 2013 9:04 PM in response to sam boosak

    Yea it's been crazy for 3 days...ever since iOS 7 was released.

     

    When you click Change Storage at step 3, what does it say your current plan is?  (The behavior you are seeing seems to indicate that your current plan is already 10GB, which is why Done is only availble for the Free and 20 GB options.)

  • by sam boosak,

    sam boosak sam boosak Sep 21, 2013 10:10 PM in response to randers4
    Level 1 (0 points)
    Sep 21, 2013 10:10 PM in response to randers4

    says my current plan is 20 gigs , the one that came complimentary with mobile me

     

    it lets me check the box fr 10 gigs but wont let me press " done"

     

    i just downloaded ios 7 to see if that would help - it didnt ( ios 7 is pretty cool though )

  • by randers4,

    randers4 randers4 Sep 21, 2013 10:17 PM in response to sam boosak
    Level 9 (62,874 points)
    Sep 21, 2013 10:17 PM in response to sam boosak

    If you're a former MobileMe user, you should see this:

     

    Screen Shot 2013-09-22 at 12.14.09 AM.jpg

     

    And done should be selectable for both the 10GB and 20GB options, but not the 5GB option.  If that isn't happening, you'll probably need to call Apple.  I would start with the online store as then handle storage plan refunds, or I suppose you could make an appointment with th Genius bar at a nearby Apple store.

  • by Priorityev,

    Priorityev Priorityev Sep 24, 2013 9:39 AM in response to randers4
    Level 1 (0 points)
    Sep 24, 2013 9:39 AM in response to randers4

    Im having the exact same problem and Ive tried to downgrade from my ipad, iphone, and mac. I'm not allowed to press done on any of them. And as in the pic above, the "done" button is greyed out.

  • by randers4,

    randers4 randers4 Sep 24, 2013 9:41 AM in response to Priorityev
    Level 9 (62,874 points)
    Sep 24, 2013 9:41 AM in response to Priorityev

    If you are trying to downgrade to the free option, "done" is greyed out because it's already selected to go into effect at the end of the month.  If you want the free plan to go into effect you don't need to do anything.

  • by sam boosak,

    sam boosak sam boosak Sep 30, 2013 8:01 AM in response to sam boosak
    Level 1 (0 points)
    Sep 30, 2013 8:01 AM in response to sam boosak

    Spoke to someone at apple today , basicaly the change to the $20 - 10G option its happening automatically .

     

    the phone is confusing bec it clearly says and states for you to do otherwise , for me at least its happening automatically