having trouble downgrading my iCloud storage plan ,im going from the complimentary 20 gigs and trying to downgrade to 10 gigs . when i click on the 10 gig option the "done" button doesnt light up for me to click on it .. it does for the free5 & 20 gig
iMac, Mac OS X (10.7.5), mail Version 5.3 (1283)
I have a similar problem. When I try to downgrade from 50 GB to 5GB, done button stays grey and it doesn't let me leave that page. To leave Settings I have to use Home button. Is this a catch 22 thing with Apple? Upgrading is easy and downgrading is impossible? Thanks.
If you are signed into your account on your Mac, try downgrading there, as explaind here: http://support.apple.com/kb/HT5527 under "How do I downgrade my current plan".
hey randers, was waiting for your reply .. seems like you working hard tonight .. was hoping you didnt skip m e .
i tried what you sent , thats where i was before - it just wont jet me click on " done" it stays grey .
i looked around and saw a posting with a similair issue and they said i need to call in which didnt seem apple like..
Yea it's been crazy for 3 days...ever since iOS 7 was released.
When you click Change Storage at step 3, what does it say your current plan is? (The behavior you are seeing seems to indicate that your current plan is already 10GB, which is why Done is only availble for the Free and 20 GB options.)
says my current plan is 20 gigs , the one that came complimentary with mobile me
it lets me check the box fr 10 gigs but wont let me press " done"
i just downloaded ios 7 to see if that would help - it didnt ( ios 7 is pretty cool though )
If you're a former MobileMe user, you should see this:
And done should be selectable for both the 10GB and 20GB options, but not the 5GB option. If that isn't happening, you'll probably need to call Apple. I would start with the online store as then handle storage plan refunds, or I suppose you could make an appointment with th Genius bar at a nearby Apple store.
Im having the exact same problem and Ive tried to downgrade from my ipad, iphone, and mac. I'm not allowed to press done on any of them. And as in the pic above, the "done" button is greyed out.
If you are trying to downgrade to the free option, "done" is greyed out because it's already selected to go into effect at the end of the month. If you want the free plan to go into effect you don't need to do anything.
Spoke to someone at apple today , basicaly the change to the $20 - 10G option its happening automatically .
the phone is confusing bec it clearly says and states for you to do otherwise , for me at least its happening automatically
how do i down grade my iCloud to free storage
downgrading storage
