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red circle x

269 Views 1 Reply Latest reply: Sep 22, 2013 2:48 AM by Kenichi Watanabe RSS
Oscar270 Calculating status...
Currently Being Moderated
Sep 21, 2013 8:26 PM

I have a 120gb ipod classic that all of a sudden will not turn on, it's fully charged and had never malfunctioned before. When I try to turn it on I get a red circle with and X inside of it and a link to support/ipod.

How do I fix this?

iPod classic, 120gb Ipod classic
  • Kenichi Watanabe Level 7 Level 7 (30,005 points)
    Currently Being Moderated
    Sep 22, 2013 2:48 AM (in response to Oscar270)

    It is possible that your iPod's hard drive has become faulty. 

     

    You can try putting it into Disk Mode

     

    http://support.apple.com/kb/HT1363

     

    If that works, connect it to your computer and run iTunes.  If iTunes is able to access the iPod in "recover," it may prompt you to do a Restore, which will erase the iPod, re-install its software, and set it to default settings.

     

    If the iPod does not go into Disk Mode, it is likely that the cause is a faulty hard drive.

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