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red circle x

269 Views 1 Reply Latest reply: Sep 22, 2013 2:48 AM by Kenichi Watanabe RSS
Oscar270 Calculating status...
Currently Being Moderated
Sep 21, 2013 8:26 PM

I have a 120gb ipod classic that all of a sudden will not turn on, it's fully charged and had never malfunctioned before. When I try to turn it on I get a red circle with and X inside of it and a link to support/ipod.

How do I fix this?

iPod classic, 120gb Ipod classic
  • Kenichi Watanabe Level 7 Level 7 (30,005 points)
    Currently Being Moderated
    Sep 22, 2013 2:48 AM (in response to Oscar270)

    It is possible that your iPod's hard drive has become faulty. 


    You can try putting it into Disk Mode



    If that works, connect it to your computer and run iTunes.  If iTunes is able to access the iPod in "recover," it may prompt you to do a Restore, which will erase the iPod, re-install its software, and set it to default settings.


    If the iPod does not go into Disk Mode, it is likely that the cause is a faulty hard drive.


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