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Helpful answers
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Oct 17, 2013 7:23 AM in response to mease87by Michael Spence,I had the same blue screen issue on a 5s 64GB (bought Oct 3) when using Keynote and Numbers. Complete PITA as I use my iPhone for business presentations (when the iPad isn't available - this issue didn't occur on the iPad 2 running iOS7) and ended up having to use the company supplied Windows laptop and do the presentations on Excel and PowerPoint with the usual associated connection glitches and lack of polish however the laptop didn't blue screen... how ironic.
I haven't seen any published 'work around' issued by Apple.
Reading through the various forums, I tried the following:
I exported all my iCloud Keynote, Numbers and Pages documents to the iMac downloads folder then deleted all the documents on iCloud. I then dragged the documents from the iMac into iCloud.
The 'new' documents then appeared on the iPhone 5s and now appear to work correctly. Each of the iWork apps no longer show the DONE button (top left) and I can switch between the iWork apps and other apps such as the clock/timer without the iPhone crashing.
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Oct 17, 2013 4:59 PM in response to Michael Spenceby Muhannad Al-Khurafi,Did you heve to export them from iwork.com or from the iwork apps on your mac ? do you still have your iclould documents sync on icloud on ?
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Oct 19, 2013 8:44 AM in response to Muhannad Al-Khurafiby Michael Spence,I signed into iCloud from my iMac and downloaded the documents. I also took the opportunity to place them in backup folders on my HD.
I then deleted all the Keynote, Numbers (including the Excel files) and Pages documents from iCloud.
The iWork (and Excel) documents that were downloaded to my iMac (from iCloud) were then dragged back to the relevant iWork Apps on iCloud.
It all seems to work now. No blue screen if changing from say Numbers to the Calendar and back. I've since restarted my iPhone 5s (as visual voicemail wasn't available this morning... ) and it still works. Documents changed on the iPhone 5s or the iPad 2 (both running iOS7) upload to iCloud and each device is updated correctly.
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Oct 23, 2013 6:55 AM in response to Michael Spenceby Bonenfant,My new 5s (16GB) is having the same issues. Here are some details oh age noted:
- Pages and Numbers are both at fault on my phone.
- The issue can be reproduced IMMEDIATELY after rebooting by double clicking the home button or clicking it once
- The issue was not resolved in the update of the iWork suite
- The issue involves previous iCloud documents as well as new ones (created after most recent update)
- Blue screen also randomly occurs after returning to the home screen from Launch Center. I haven't figured out what trips the switch in this situation though.
- This is a 5s-only issue suggesting a hardware problem and not software.
I too use the iWork suite for business and have no alternative to my iphone aside from my computer. Any update from apple would be appreciated but I'm sure the issue is being looked into as we speak.
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Oct 23, 2013 7:43 AM in response to Bonenfantby Michael Spence,Since I followed the procedure as detailed on my earlier post, the iWork Apps have worked perfectly.
You do (did... as the Apps have been replaced with newer versions) need to download the documents from iCloud, delete the existing documents in the Cloud then upload the documents to iCloud again before opening them on the iPhone/iPad.
I've just updated the iWorks apps for OS7 and OS X and I think that these updates will include a fix. Once you've opened a document with the newer versions of the iWorks Apps, the documents can't be opened with the older version of iWork.
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Nov 10, 2013 4:16 PM in response to mease87by Tonylunkins,I get the same thing in Keynotes and when I try and mutli-task. It started 3 days after I got the 5s from AT&T. They wouldnt take the phone back without charging me a restocking fee... I was blown away. They sent me to Apple and apple wants to charge me a fee to mail it to them. This is rediculous. My 4s work just perfecly, didnt have any problems with it. We are in the middle of the Fall of Rome. AT&T are crooks and Apple is starting to look like the Co-Defendents.
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Dec 12, 2013 1:33 AM in response to mease87by joshWUa,I have this problem happy to me when I'm looking at my photos or editing my photos within the photo app. This has been happening since I updated to 7.0.4. It's not annoying but it can surely help if these nerds fixed this flaw.
Starting to worry me that it will end up booting up to where you lose all your files.
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Dec 12, 2013 11:00 PM in response to mease87by eugenefromrus,My phone does the reboot when I use different applications. It reboots every time when I start Skype video call, sometimes when I use Safary!
It looks like the phone is overheating or overloaded!!!
Really disappointing !!!!
Apple please do something !!!!
You will lose many customers because of this issue!!!
Has anyone heard about official reply from Apple?
Or they has ignore the issue!!!???
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Dec 16, 2013 6:01 PM in response to mease87by Fabio.Costa,I the same blue screen today for the first time, its a 16gb 5S.
It happened when i asked siri "take me home" and as soon as it launched the app maps, the phone showed a blue screen and then rebooted.
Although it was the first time i saw the blue screen, it was not the first tome my 5S rebooted, it usually happens when i press the home and keep the toe on it (not pressing it) to unlock the phone via touch ID.
I'm pretty sure there is something wrong with touch ID that is causing these crashes
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Dec 17, 2013 12:19 PM in response to mease87by Tonylunkins,THE 5S IS A PEICE OF CRAP! PERIOD DO NOT BUY IT. APPLE NEEDS TO GET IT TOGETHER.
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Jan 4, 2014 8:43 PM in response to mease87by AnR-S,I am having the same issue and it seems to happen when I plug in my phone!!! Doesn't really make too much sense to me...Apple, all your software and hardware used to work flawlessly and now with a $1000 phone it isn't??? That's how you loose loyal customers.
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Jan 5, 2014 9:35 AM in response to mease87by FatSeal,Same issue here. Disaabled icloud and I don't use iworks at all but I'm still experiencing the crash reboot crash reboot over and over. This is my 4th iphone and the 1st time I've had an issue like this. I'm never buying the latest Apple product again!!
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Jan 5, 2014 10:09 AM in response to mease87by zvereshchuk,Finally, my iPhone 5 s died!
i bought it in US. and now I live in Russia(((
i will have to do an expensive repair on it.
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Jan 9, 2014 4:53 AM in response to mease87by gupster19,So, I got my Iphone 5s just a week ago tops and yesterday on the bus it reboots. I figured low battery but it worked after just fine. Then it does it again but this time just continues to reboot and THE GOOD PART finally went black and now it wont charge, turn on, or anything. SO...HURRAY Iphone 5s and Apple, you done goofed.
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Jan 22, 2014 3:28 PM in response to gupster19by Asgvard,Today my iPhone 5 has rebooted 2 times after BSOD, then on the 3rd time it just turned off, and I can't turn it on, recharge, restore via iTunes (unknown error 4014). Also it makes some high-frequency annoying sound, but still with the black screen...