HT204394: iWork for iCloud beta: Frequently Asked Questions

Learn about iWork for iCloud beta: Frequently Asked Questions
yuyangfromny

Q: I can't access Pages(beta) on iCloud.

When I sign in iCloud, Pages does show up. But when I click the Pages icon, it let me sign in again. And when I sign in again, I just remain at the home page of iCloud instead of get into Pages. Anybody can tell me how to access Pages in this situation? I have my graduate thesis and many important notes in it. Thanks.

MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.5)

Posted on Sep 21, 2013 11:57 PM

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Q: I can't access Pages(beta) on iCloud.

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  • by Tom Gewecke,

    Tom Gewecke Tom Gewecke Sep 24, 2013 5:52 AM in response to yuyangfromny
    Level 9 (79,395 points)
    Sep 24, 2013 5:52 AM in response to yuyangfromny

    PS On your Mac, hold down the Option key while you do Finder > Go and select Library.  See if you have a folder called Mobile Documents, and inside that one for Pages.  That is where copies of your iCloud docs are kept on your machine if it is set up correctly.  If you never installed the Pages app, I don't know if it will be there, but worth checking to see if the docs you want might be available locally.

     

    Also did you ever download a copy of your docs to your own hard drive from iCloud?  If so, it may be there somewhere and the Pages app could open them if you installed it.

  • by seonyinn,

    seonyinn seonyinn Sep 26, 2013 7:31 AM in response to yuyangfromny
    Level 1 (0 points)
    Sep 26, 2013 7:31 AM in response to yuyangfromny

    Same issue. Pages on iPad is not synching with iCloud. When I log into iCould, I get the loop as well. Same for Keynote and Numbers.

     

    When I open my iWork apps using my Macbook Air and click on iCloud, I also cannot download and view my documents. It just has "waiting" status and nothing happens.

     

    My wife's account doesn't have this problem, though...

  • by forkies,

    forkies forkies Sep 26, 2013 8:45 AM in response to yuyangfromny
    Level 1 (90 points)
    Sep 26, 2013 8:45 AM in response to yuyangfromny

    Having the EXACT same issue, called Apple Support and they escalated it to get help from the iCloud engineers.

     

    There is a longer thread about this issue, and a developer has reported a similar issue to Apple.

  • by JMO 55,

    JMO 55 JMO 55 Sep 26, 2013 11:17 AM in response to yuyangfromny
    Level 1 (0 points)
    Sep 26, 2013 11:17 AM in response to yuyangfromny

    I called them and they are aware of the problem.  It is not on your end.  What is really lousy is that this is no minor glitch.  iCloud is effectively not working for all iworks users so you would think the apple would notice folks with icloud accounts.  Apple does not do that. Bad publicity bad for sales.  So users spend time trying to figure out if the problem is on their end.  They had to bump me up to a senior person before acknowledging they had a problem.  If I called my cable company even the lowest level tech would be aware of the problem. 

  • by Tom Gewecke,

    Tom Gewecke Tom Gewecke Sep 26, 2013 11:42 AM in response to JMO 55
    Level 9 (79,395 points)
    Sep 26, 2013 11:42 AM in response to JMO 55

    JMO 55 wrote:

     

    iCloud is effectively not working for all iworks users  

     

    Not true.  I think it is a minority, and that is why they are somewhat slow getting to it.  I and many others have had no problem (yet).

  • by JMO 55,

    JMO 55 JMO 55 Sep 26, 2013 11:49 AM in response to Tom Gewecke
    Level 1 (0 points)
    Sep 26, 2013 11:49 AM in response to Tom Gewecke

    Interesting, I wonder if it is only effecting one region or certain accounts. I know that I am not the only one experiencing the problem as reflecting in message board comments.

  • by forkies,

    forkies forkies Sep 26, 2013 5:22 PM in response to forkies
    Level 1 (90 points)
    Sep 26, 2013 5:22 PM in response to forkies

    My docs are now properly syncing between devoces, I can view them on icloud.com, and my ubiquity.log no longer shows my account as locked.

     

    No e-mail or phone call from Apple.

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