Previous 1 3 4 5 6 7 Next 138 Replies Latest reply: Apr 26, 2016 3:04 PM by roxanacastellon Go to original post Branched to a new discussion.
  • sunohc Level 1 Level 1

    Hi guys,


    like I said, Apple isn't going to come onto here and offer a solution.


    I went to the Apple Store and only real thing you can do is replace your Vibration Motor which cost me $40.


    I wasn't in my 1 year Apple warranty nor did I have the Apple Care plan.


    Hurry up and do this as quickly as possible. They won't care if you say it happened "right after the iOS7 update" like it did for mine. They'll deny it and say that it's not a software issue, it's a hardware issue and only warranty can cover that if you're in it.


    Apple service was quite disappointing with this

  • aliuk12 Level 1 Level 1

    aliuk12 wrote:


    I called my mobile operator and they put me through to Apple support. They did a hard reset and setup the phone as a brand new phone and the vibrator still didn't work. They reckon I need to go to Apple store and pay £126 for a replacement phone that will come with 90 day warranty.


    I still think its an OS bug because it was working right up until the OS update to iOS 7 and all that been proved with the conversation with Apple support that the iOS7 doesn't like my phones vibrator. They haven't actually proved the vibrator has malfunctioned.  the tech support guy reckons that some times an OS upgrade brings up underlying hardward faults. I dont believe that, its like filling a diesel car with petrol and saying the car doesn't work because the original engine had a fault. Either the OS has a bug in which it cannot communicate with the device or its caused it to malfunction by over excerting it.


    I have google iphone 4 vibrator parts and found a place selling the part for £5 now being appl even if they charged £30 I could understand and maybe willing to pay for part to be fixed.


    Amasing how I cant official downgrade to iOS6 until recently to prove that it was and still is working.


    Right like others I had checked the settings in options and tapping trick etc and did a clean installation as my previous post said. I wasn't prepared to pay the £126 to replace the phone. I went and ordered the vibrator motor and tools, which came to under £10 inc P&p.


    Before I continue, I know that by opening the phone myself I loss my warranty blah but my warranty had expired and I've had this phone since Oct 2010. I opened the phone and replaced the motor only to find that it still didn't vibrate. So clearly a software issue unless I've received a faulty replacement. So I swapped the motor back with the original motor.


    After putting the phone back together I was seriously thinking of thorwing it against the wall. As a last measure I thought of the following:



    1. Go to Settings > Sounds

    2. My "Vibrate on Ring" and "Vibrate on Silent" where turned on (which obviously wasn't working) I switched them both off.

    3, Switch off your phone

    4. Switch it back on

    5. Switch the two settings back on.

    6. Test the phone, Put it in "Silent mode" and back into "Normal Mode"


    I tried the above and I nearly sh@t myself when the phone actually virbated.


    So what has this proofed?
    1. Clearly a software bug.

    2. Doing a "Hard reset" clearly doesn't clear all settings unless iOS7 has faulty default settings,


    I've just saved myself £116 (£10 for the initial test) hopefully this will save other people from paying unnecessary charges for something that isn't broken in the first place.


    I would actually like someone to take legal action against Apple for not investigating this and clearly charging customers for their "faults".

  • AIAC Level 1 Level 1

    So, after you replace your vibration motor, is it working fine? with no doubt at all?

    I sent my phone to the United States because i'm still on my one year warranty and i think all Apple is going to do is to change the vibration motor, so i would like to know if after you did that you didn't have more problems with your iphone?


    Thank you.

  • sunohc Level 1 Level 1


  • Jsruppel Level 1 Level 1

    Ok, this was an issue for me to. Upgrade made vibration stop working. Feel sorry for all those who were told it was a hard wear issue. Reset home bottom + power button didn't work for me, all settings were checked and do not disturb was not on. The only thing that worked was a reset all settings, going through the settings/general/reset. I know this is supposed to be the same thing as the home & power button reset, but the difference paid off for me. Mine is vibrating again

  • user2310 Level 1 Level 1

    Resetting All Settings did the job for me.


    After upgrading to iOS7, vibration would only work with the alarm clock (hence, clearly no hardware failure), but not with incoming calls /messages. (I missed quite a few when the phone was on Mute).


    Resetting also solved the issue of battery life, which was very poor after the upgrade.

  • Londoner86 Level 1 Level 1

    Absolutely bizarre but I found a solution to my problem! I was testing the vibrate from a landline and I finally figured out that when I went to the caller histoiry and looked at the number. I noticed that against the number, just this particular number, I had for some unknown reason the vibrate turned off! How random is that!?! So if you guys are getting vibrations for some numbers and not others, this could be the cause!


    Merry Christmas al!

  • jonatanodicio Level 1 Level 1

    ok, so i had this problem! I am positive it has to do with the IOS 7. The main issue... the fix! I bought a new vibrator off Ebay and replaced it... NOW it works fine. so maybe this IOS7 causes a surge or a burn on this particular part for some users.


    so, to fix it... replace the vibrator... (it is also fun to do)

  • DonCorl3one Level 1 Level 1

    my issue was different. but it may help if I explain how I correct it.

    after I have updated my iPhone 5 to IOS 7 I realized that my phone didn't vibrate in silent mode when it rings.(but I still have had vibration in sms or emails). it doesnt matter if I select setting>sounds>vibrate on ring on or off or else setting>sounds>vibrate on silent on or off.
    so I decided to change the ringtone in case it could help then that was the time when I realized there is another vibration setting in setting>sounds>ringtone>vibration. So when I change Vibration setting to alert mode it starts to vibrate in incoming calls.

  • AnAvocado Level 1 Level 1

    Just decided to get iOS7. Got it 2 hours ago, noticed the same problem. Fixed it. Settings > Notification Center. Scroll down to see a list of all application that send notifications. Click the ones you want to vibrate, turn on sounds. Not sure if your problem is with texts and calls as well but I mainly use Facebook and Skype. Works fine now.

  • cellosong Level 1 Level 1

    I'm having the same problem, no vibrating at all. I have tried everything from all the posts above and still no joy. This is with a brand new iPhone 5c which I literally took out of the box a few hours ago.

  • Dabbiys Level 1 Level 1

    SOLVED 100%

    There is no problem with ios 7, go to: Settings> Sounds> Ringtone,,  swip down to the top: vibration>alert.

    100% working

  • philipfromtroon Level 1 Level 1

    If this was the only issue i would have solved the problem already, your solution has been mentioned about a dozen times already in this thread. I am leaning towards a motor now (it defo has nothing to with the fact I've not switched on the vibrate) 100% NOT SOLVED

  • Dobbie49 Level 1 Level 1

    I don't think Apple cares about the low ringtones or not being able to vibrate. I agree with everyone and have tried everything 3 times and nothing. I even checked the speakers and had the dock changed...nada.  Apple is busy making money and they don't care about their old phones. Before this one I had a 3S and that one went bad too on their last major update.  So I figured I'd try again with the 4s.  Well, they seem to do it again. Someone told me its a firmware issue.  I took it to the apple store and they could not help either.  So, I'm changing my phone to an android.

  • TenthMuse Level 1 Level 1

    I just wanted to add to the thread that I have the same problem. I bought my iPhone 5s on Saturday. On Sunday I got a note that ios 7.0.4 was available, so I updated it. After that I lost the vibration on my phone. Occasionally it would come back if I lightly tap or hit the back of the phone as others suggested, but that's not a viable solution. I've checked the toggle switch on the side of the phone is on. The Do Not Disturb feature is not turned on. I've gone into Settings > Sounds and checked that Vibrate on Ring and Vibrate on Silence are turned on. I've gone into Settings > Sounds > Ringtone and made sure that Vibration was turned on. I've turned off the phone and turned it back on. I've reset all settings. Occasionally vibration would come back, but it would disappear after vibrating once.


    Fortunately my phone is only three days old, so I plan on taking it back to Best Buy to see if I can exchange it for a new one. This is my first iPhone and a few of my friends who have had iPhones for a long time told me that I should always wait until some of the bugs are worked out before I update any software. If this is a software issues.

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