indianafran

Q: I updated my iphone and now I cant connect to my home wifi

Ive updated my iphone 4s to the new software and now I can no longer connect to my home wifi

Posted on Sep 22, 2013 12:13 PM

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Q: I updated my iphone and now I cant connect to my home wifi

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  • by sterling r,

    sterling r sterling r Sep 24, 2013 11:22 AM in response to indianafran
    Community Specialists
    Sep 24, 2013 11:22 AM in response to indianafran

    Hello there indianafran,

     

    Thank you for using Apple Support Communities!

    I recommend these troublehshooting steps from the article named iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/TS1398:

     

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    If that does not fix the issue then these steps near the bottom of the article is where I would go next:

     

    Unable to connect to a Wi-Fi network

    1. Verify that you're attempting to connect to your desired Wi-Fi network.
    2. Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
    3. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

     

    All the very best,

    Sterling