Kilkishen
Level 1 (0 points)

Q: No service on iPhone 4

I have no service on my iPhone.i have reset network settings & reset all settings.this hasn't worked.i have tried another sim in my phone and it still says 'no service'.i recently changed network carrier but no other sim will work in phone.i have updated software to ios7 only last night after this no service appeared a couple of days ago!!please help!!!

iPhone 4, iOS 7

Posted on Sep 22, 2013 12:21 PM

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Kilkishen

Q: No service on iPhone 4

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  • by sterling r,

    sterling r sterling r Sep 24, 2013 9:26 AM in response to Kilkishen
    Community Specialists
    Sep 24, 2013 9:26 AM in response to Kilkishen

    Hello Kilkishen,


    Thank you for using Apple Support Communities.

    Great start troubleshooting the cellular connection! I would try these troubleshooting steps from the article named:

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS3780

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Ensure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    Regards,

    Sterling