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Sep 24, 2013 7:03 AM in response to Mummyollyby judysings,Hi Mummyolly,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the links to see more details and screenshots.
About Free Apple Apps for iOS 7 compatible devices
http://support.apple.com/kb/HT5913
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy
