Morgan le Fay
Level 1 (0 points)

Q: Air print problem after iOS7 update

After iOS7 update, I can no longer air print to my HP printer.  I can see "Recently used printer", but when I try to print, the message says it is off line.  i have rebooted iPad, router, and printer to no avail.  The printer works fine with my PC.  Help me, please?

iPad 2 Wi-Fi, iOS 7

Posted on Sep 22, 2013 2:10 PM

by 2PointOh,Solvedanswer
2PointOh 2PointOh
Level 1 (10 points)
A:

Hi everyone.

If you could airprint before the iOS7 update these steps should get you back up and running. Esentially the step removing and readding your network on the iPad is the fix.

 

No AirPrint printers found error after update to iOS 7:

http://blog.chron.com/helpline/2013/10/no-airprint-printers-found-error-after-up date-to-ios-7/

 

 

Here is HP's list of compatible Airprint printers.

Which HP printers and LaserJets are compatible with Apple AirPrint? :

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02623193#N394

 

I work on behalf of HP.

Posted on Oct 15, 2013 4:06 PM

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Morgan le Fay

Q: Air print problem after iOS7 update

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  • by SpokaneSam,

    SpokaneSam SpokaneSam Aug 28, 2014 6:30 PM in response to Morgan le Fay
    Level 1 (0 points)
    Aug 28, 2014 6:30 PM in response to Morgan le Fay

    Your problem may be with the iOS7 printer queue, at least it was for me.  A print job may have been interrupted or have crashed for some reason.  Here is what worked for me when I couldn't find anything else wrong:

     

    Double click on the home button and the swipe to the right until you get to the "print center" icon on the bottom left corner of the screen.

     

    Once there, delete one by one everything from the print queue until it is empty.

     

    If your problem is the same as mine, you should now be able to print with no problem.

  • by Tarmac13,

    Tarmac13 Tarmac13 Jun 25, 2015 4:38 AM in response to 2PointOh
    Level 1 (0 points)
    Jun 25, 2015 4:38 AM in response to 2PointOh

    Is see this post is from 18 months ago - but the procedure of restarting my iPhone 6 (iOS 8.3) to make it "see" my AirPrint printer worked for me, so thanks.

    Thanks Apple for not mentioning this simple method of alleviating this irritating problem ....

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