I purchased the series "Call the Midwife" and downloaded it to my Windows desktop. Then I tried to sync the episodes to my 1st generation iPad and an error message told me that the video format was incompatable with the my iPad. What to do?

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I purchased the series "Call the Midwife" and downloaded it to my Windows desktop. Then I tried to sync the episodes to my 1st generation iPad and an error message told me that the video format was incompatable with the my iPad. What to do?

After downloading into my computer, I tried syncing to my iPad but to no avail. The purchased tv series would not sync. So then I tried to download via wifi directly to my iPad and the first two episodes downloaded no problem. The following 6 episodes then said that the video format was not compatible with my iPad and therefore would not download. What should I do. I don't even know who to ask in Apple nor how to get in touch without paying a fee.

iPad, iOS 5.1.1

Posted on Sep 22, 2013 2:17 PM

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Answer 1

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jason269

Community Specialist

Sep 24, 2013 8:17 AM in response to jjsylves

Hi, jjsylves.

Thank you for visiting Apple Support Communities.

If the media is still located on your computer, I would create a version specifically for the iPad. To create and iPad version in iTunes 11 select the media that you are wanting to convert. From there, select the File menu > Create New Version > Create iPad or Apple TV version. Once the media has been converted, sync the iPad version to the iPad.

iTunes: May be unable to transfer videos to iPhone, iPad, or iPod

http://support.apple.com/kb/TS1497

iTunes 11 for Windows: Syncing overview

http://support.apple.com/kb/PH12311

Regards,

Jason H.

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Answer 2

jjsylves Author

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Sep 24, 2013 11:48 AM in response to jason269

I finally came upon the solution to the problem. Aparently when you begin to download an episode or more and something goes wrong, you just can´t pick up where you left off and continue the download. You'll keep on getting the same error message. Simply DELETE that particular episode that appears as started on your iPad but that refuses to download and ask for the download again. That's what I did and it worked perfectly!

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