RMSko

Q: Major Problem with Keyboard Shortcuts in iOS 7

There's a significant issue with keyboard "Shortcuts" after upgrading to iOS 7. If you try to access the shortcuts (Settings > General > Keyboard > Shortcuts), it may not let you and may instead "kill" the Settings app and return you to your home screen (it may let you in at first, but will kick you out after about 30 seconds). I have done a lot of testing and have been on with Apple for about 3 hours (the guy was great, even though we weren't able to fix it yet).


We determined that you may experience this problem if:


1. You are running iOS 7 and either (a) upgraded from iOS 6 to iOS 7, or (b) have restored from a device that either ran iOS 6 or was upgraded to iOS 7

 

AND


2. if you have turned "On" the option under iCloud to sync "Documents and Data"


The Apple rep was ultimately able to replicate the issue and it was through the testing that we reached the above conclusions. You may be able to go into Shortcuts at first (by tapping the Shortcut button), but after a few minutes it may kick you out and send you to the Home screen. If that happens, you won't be able to get back into the shortcuts. Post here if you experience this issue, or if you have any additional info. Apple is actively looking into it and hopefully we'll get a fix soon.

Posted on Sep 22, 2013 3:12 PM

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Q: Major Problem with Keyboard Shortcuts in iOS 7

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  • by Allezxandre,

    Allezxandre Allezxandre Dec 1, 2013 10:58 PM in response to JCEspejoG
    Level 1 (5 points)
    Dec 1, 2013 10:58 PM in response to JCEspejoG

    Nice to know I helped ;)

    I don't think Foursquare is taking a lot of your "others" space. In my case, I also happened to have big "other" space taken, and it was the attachements to iMessage that took over 1.5 Gb. I describe how I deleted it in the fix if you need, however I really don't know what else could take that much space. Maybe you use iMovie/Pages or others a lot ? The save files are sometimes big.

  • by JCEspejoG,

    JCEspejoG JCEspejoG Dec 3, 2013 4:55 AM in response to Allezxandre
    Level 1 (0 points)
    Dec 3, 2013 4:55 AM in response to Allezxandre

    Allezxandre

    man please help me out!

    I have bad new...

    I am still experiencing the issue... the shortcuts are still disappearing / appearing...

    If I reboot the iphone, shurtcuts come back. for a short time.....

     

    I dont know what to do...

    I am about to disable icloud from now on..... to be honest not even I know if i can add more shortcuts....

     

    do you know where i can see the official Apple's progress on this issue?

  • by Allezxandre,

    Allezxandre Allezxandre Dec 3, 2013 9:13 AM in response to JCEspejoG
    Level 1 (5 points)
    Dec 3, 2013 9:13 AM in response to JCEspejoG

    Darn... Really frustating... I don't know what else you could do. If you want, maybe you can delete the shortcuts from iCloud as well. Do you have a Mac ? If so, I have heard they were located in your Library>Mobile Document folder (that's where everything from iCloud is). I don't know which folder, but one does contain all your shortcuts. The one your iPhone will restore after the fix. If you delete it and do the fix again, they shouldn't be able to recover, but you will have to enter them back in yourself... Not very convenient, but your last resort...

    I really don't know how Apple is progressing on this issue. I don't think they are really working on it because it is not that hard to fix, but the last update does not solve the problem. Maybe if you go to an Apple Store and ask them they will find a fix specific to your iPhone.

     

    Good luck, if you need any more help, I'll be there

  • by eiMac,

    eiMac eiMac Dec 3, 2013 10:12 AM in response to Allezxandre
    Level 1 (0 points)
    Dec 3, 2013 10:12 AM in response to Allezxandre

    Hi A.

     

    I had the same problem after upgrading my iPhone 5 to a iPhone 5S. The following solved my problem:

     

    1. I disabled iCloud on the iPhone.
    2. on www.icloud.com go to Account/Setting -> advanced -> reset Documents & Data (this does not erase any data!)
    3. wait some minutes. At least I did... Check your Mac if the text shortcuts are there. (Mine were fine from now on on the Mac).
    4. sign up for your iCloud-Account on the iPhone again

     

    Voila! My data (all the text shortcuts that were on my Mac) was there and synced both ways. After 1 week now it is still working. It also solved another problem that appeared after upgrading to the new iPhone: iCloud-Backups did not start automatically every day. I had to kick it manually. It now works perfectly.

     

    Good luck with that...!

    Alen

  • by JCEspejoG,

    JCEspejoG JCEspejoG Dec 3, 2013 10:40 AM in response to Allezxandre
    Level 1 (0 points)
    Dec 3, 2013 10:40 AM in response to Allezxandre

    I dont have a Mac.... I dont knwo what to do....

     

  • by JCEspejoG,

    JCEspejoG JCEspejoG Dec 3, 2013 10:43 AM in response to eiMac
    Level 1 (0 points)
    Dec 3, 2013 10:43 AM in response to eiMac

    eiMac

    i did as you said

    I deleted my icloud account from my iphone....

    then I reset my data in icloud.com

    and finally u set up my icloud account in my iphone....

    BUT my shortcuts have disappeared, I cannot see them

     

    I dont know what is happening

  • by eiMac,

    eiMac eiMac Dec 3, 2013 11:13 AM in response to JCEspejoG
    Level 1 (0 points)
    Dec 3, 2013 11:13 AM in response to JCEspejoG

    If your shortcuts don't appear after some minutes - wait some time! The data appears one by one (contacts, calendar, ......, shortcuts), I would try to enter single shortcuts on your iPhone and see if sync starts working correctly. Then test entering shortcuts on your Mac and watch what happens. If it syncs fine, this would mean that your data was not stored in iCloud anymore (ant there is "the truth"), only on your iPhone. At least your ecosystem would work again and you had to enter all your shortcuts again.

  • by eiMac,

    eiMac eiMac Dec 3, 2013 11:14 AM in response to JCEspejoG
    Level 1 (0 points)
    Dec 3, 2013 11:14 AM in response to JCEspejoG

    Sorry for that ;-) I don't know PCs.

  • by JCEspejoG,

    JCEspejoG JCEspejoG Dec 3, 2013 11:20 AM in response to eiMac
    Level 1 (0 points)
    Dec 3, 2013 11:20 AM in response to eiMac

    ok, I can use my brother's iMac and how sync is going....

    but currently what i can see is that I have no shortcuts in my iphone...... it seems like reset document and data have deleted all my shortcuts.... but that is not a problem since i can re-enter them... my only concern is if this procedure is the final fix... and my shortcuts will be available then and if i wil be able to create more shortcuts withut lose them

     

    tonight I will test if mac and Iphone are syncing properly and i will let you know

     

     

    thanks !

  • by eiMac,

    eiMac eiMac Dec 3, 2013 11:29 AM in response to JCEspejoG
    Level 1 (0 points)
    Dec 3, 2013 11:29 AM in response to JCEspejoG

    for a backgroud understanding: I don't think that the reset of "Document & Data" on icloud.com has deleted any of your iCloud data. If an iOS device that has iCloud re-enabled does not show a particular data, I would think that this data was not stored on iCloud. If so: check if it syncs correctly both ways. If so: start over again entering your data for iCloud should store it then.

  • by JCEspejoG,

    JCEspejoG JCEspejoG Dec 3, 2013 11:55 AM in response to JCEspejoG
    Level 1 (0 points)
    Dec 3, 2013 11:55 AM in response to JCEspejoG

    eiMac

     

    look, here a new update.....

    after enter to settings/general/keyboard i see no shortcuts but if I wait 20 seconds the shortcuts appears

    i closed the setting screen (app)

    I then accessed to setting/general/keyboard again but again the same behavious (no shortcuts, and the screen get frozen but after 20 second shortcuts appears)

     

    thoughts?

  • by eiMac,

    eiMac eiMac Dec 3, 2013 11:58 AM in response to JCEspejoG
    Level 1 (0 points)
    Dec 3, 2013 11:58 AM in response to JCEspejoG

    well, do they work when texting? If yes, you got it ;-) I don't know why you have the delay.

  • by mintchocicecream,

    mintchocicecream mintchocicecream Dec 3, 2013 2:25 PM in response to Allezxandre
    Level 1 (17 points)
    Dec 3, 2013 2:25 PM in response to Allezxandre

    Thank you, Allezxandre.  Your solution on http://allezxandre.clarify-it.com/d/dhvzkz is excellent and solved my problem. 

     

    In my case, it appears my shortcut (to auto-correct Pokemon to Pokémon ) broke CloudUserDictionary completely, and it ballooned to an incredible 46.7 MB (!!!) resulting in huge lags on my iPhone 5c.

     

    Thank you!

     

     

    Screenshot of the offending CloudUserDictionary file:

    Screen Shot 2013-12-03 at 22.22.12.png

  • by Ernie.B,

    Ernie.B Ernie.B Dec 5, 2013 7:46 AM in response to RMSko
    Level 1 (0 points)
    Dec 5, 2013 7:46 AM in response to RMSko

    Well,

    I solved my case. I figured out that corrupted files were being stored on icloud as both my iphone and ipad had this problem. Following is what I did on both ipad and iphone at the same time:

    • Removed icloud account - settings/icloud/delete account
    • reset all settings - settings/general/reset/reset all settings
    • reset keyboard dictionary - settings/general/reset/reset keyboard dictionary
    • hard reset pressing sleep/wake button along with home button until the apple logo appears
    • hand copied all shortcut list
    • Deleted almost all keyboard shortcuts...This took a long time on a very slow process. Every time one shortcut was removed, the shortcut list freeze or disappeared and I had to wait up to 45 seconds for it to appear again or unfreeze. One shortcut was a problem because I tried to remove it without success...after several trials I gave up and let it there, no problem...
    • hard reset pressing sleep/wake button along with home button until the apple logo appeared
    • Reinserted icloud account only on my ipad first, all settings such as wifi accounts, international keyboard, wallpapers, icloud options etc. had to be manually set again and let it sync with icloud for some hours;
    • After that, no shortcuts were there anymore and I could insert them again and everything went ok on my ipad.
    • Did the same last two steps above on my iphone and it worked too
  • by Fredd-E,

    Fredd-E Fredd-E Dec 6, 2013 12:25 PM in response to Ernie.B
    Level 1 (10 points)
    Dec 6, 2013 12:25 PM in response to Ernie.B

    What was your particular shortcut that couldn't be deleted? Had it perhaps also an accent in it? Or other special characters?

     

    I see another user has the Pokemon / Pokémon shortcut. I've got the Gé / Ge shortcut that seems to be troublesome. It might be related to special chars?!

     

    If only there was an easy method of purging the data stored on the iCloud server itself. Because I'm afraid my corrupt dictionary is stored on Apple's servers. So everytime I activate the Doc&Setting on my devices it will try to sync that corrupt database again. Sigh...

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