RMSko

Q: Major Problem with Keyboard Shortcuts in iOS 7

There's a significant issue with keyboard "Shortcuts" after upgrading to iOS 7. If you try to access the shortcuts (Settings > General > Keyboard > Shortcuts), it may not let you and may instead "kill" the Settings app and return you to your home screen (it may let you in at first, but will kick you out after about 30 seconds). I have done a lot of testing and have been on with Apple for about 3 hours (the guy was great, even though we weren't able to fix it yet).


We determined that you may experience this problem if:


1. You are running iOS 7 and either (a) upgraded from iOS 6 to iOS 7, or (b) have restored from a device that either ran iOS 6 or was upgraded to iOS 7

 

AND


2. if you have turned "On" the option under iCloud to sync "Documents and Data"


The Apple rep was ultimately able to replicate the issue and it was through the testing that we reached the above conclusions. You may be able to go into Shortcuts at first (by tapping the Shortcut button), but after a few minutes it may kick you out and send you to the Home screen. If that happens, you won't be able to get back into the shortcuts. Post here if you experience this issue, or if you have any additional info. Apple is actively looking into it and hopefully we'll get a fix soon.

Posted on Sep 22, 2013 3:12 PM

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Q: Major Problem with Keyboard Shortcuts in iOS 7

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  • by Nirf,

    Nirf Nirf Apr 22, 2014 10:33 AM in response to RMSko
    Level 1 (0 points)
    Apr 22, 2014 10:33 AM in response to RMSko

    I'm using iPhone 5 and iOS 7.1

     

    My shortcuts disappear and stop working in messages a short while after my iPhone is turned on. They will be there for a short while after I have turned it off and turned it back on again, but will disappear usually a short while after I start messaging.

     

    BUT...

     

    I can assure you 100% that this has nothing to do with iCloud in my case, since I have never synced with iCloud and never will... not once in all my iPhone years.

     

    So this is happening on my iPhone 5, without any syncing with iCloud or any other device.

     

    Now another thing that helps in my case - I actually have only two shortcuts in my list. So, based on all the posts here, this is my working theory right now:

     

    - one of the shortcut names is messing this all up (that seems to be agreed on throughout these posts) OR the file containing the shortcuts is corrupt on the whole

     

    OR (which is my preferred theory and in testing as I write)

     

    - as soon as one of my shortcut names clashes with a word contained in the autocorrection dictionnary and I use it in my messaging, it seems to mess things up.

     

    1. I have now deleted all my shortcuts (all two of them ;D )

    2. restarted the phone and checked that the list of shortcuts was really empty

    3.  I went into any messaging program and checked first for a combination of letters that were NOT in the dictionnary and would not be autocorrected (which was really hard because they seem to have added loads of stuff to the autocorrection in iOS 7)

    4. I added that as new shortcut name for the expression I actually want.

     

    Works so far, but then - I'll know more two days from now.

     

    But even if this works for me - for all those who do sync, they would still have to make sure that they don't sync the problem back onto their device from iCloud after they have solved it (which is where iCloud probably comes into the problem).

     

    What do you think?

  • by Estethia,

    Estethia Estethia May 27, 2014 5:40 AM in response to RMSko
    Level 1 (0 points)
    May 27, 2014 5:40 AM in response to RMSko

    Well, I do too have this $@#! problem! And I experienced it the first time with iOS 5 and my iPhone 4 a while or so after I enabeled iCloud!!

    Since then I've had two other iPhones, 4s and now 5s. All three of them with the same issue. Both my 4 and 4s became very short lived, and now I'm afraid my 5s will meet the same destiny, getting all hot and battery consuming aswell...

     

    This problem is EXPENSIVE!

     

    I've tried most everything, besides the tip from Allezxandre, which I'll try tomorrow. And I truly hope it'll work!

    I'm amazed that Apple haven't done anything to solve this problem over the years!!

     

    Edit/ And yes.. The problem got into my new iMac "27 aswell. Bummer! /Edit

  • by seattlejoe7,

    seattlejoe7 seattlejoe7 Sep 10, 2014 8:43 AM in response to RMSko
    Level 1 (4 points)
    iPhone
    Sep 10, 2014 8:43 AM in response to RMSko

    Soooooooo............. I just updated to iOS 7.1.2 ... and this is the first time I've experienced losing all of my Keyboard Shortcuts. Seriously ... Apple hasn't fixed this, or even posted that it's an issue that they are working on???

     

    I just thought to look at my iPad ... still on 7.1.1 ... and all of my Keyboard Shortcuts are there!!!

     

    So, the question is ... how do I get them back onto my iPhone? I've found all sorts of complaints about this, and all sorts of things to try. I wish Apple would post something about this, instead of leaving all of their Users to collaborate and try to find a fix!!!

     

    (Note ... I updated from 7.1.1 to 7.1.2 on my iPhone 5 ... this is the device with the "issues")

  • by GeoFan49,

    GeoFan49 GeoFan49 Sep 26, 2014 10:02 AM in response to RMSko
    Level 1 (43 points)
    Mac OS X
    Sep 26, 2014 10:02 AM in response to RMSko

    Keyboard Shortcuts (iOS 8) intermittent? coming and going?


    Not fixed yet... Lots of discussion here  . . .  Does this help?


    https://discussions.apple.com/message/26691637#26691637

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