HT204406: Get help with iTunes Match

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Jen24211
Level 1 (0 points)

Q: hey

i can sign into all my apps with my apple id and password but i cannot download songs from itunes how do i reset my security questions?

iPod touch, iOS 5

Posted on Sep 22, 2013 5:39 PM

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Jen24211

Q: hey

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  • by King_Penguin,

    King_Penguin King_Penguin Sep 22, 2013 11:50 PM in response to Jen24211
    Level 10 (135,684 points)
    iTunes
    Sep 22, 2013 11:50 PM in response to Jen24211

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312