iPhone 5S - App Store - Cannot connect / Strange behavior.

Question

Level 1

1 points

iPhone 5S - App Store - Cannot connect / Strange behavior.

I picked up a 5S on launch day to replace my 4S. Brought it home and tried to do a backup from my 4S that was upgraded to iOS7. I was unable to do that, so I set the phone up as a new phone and proceeded to download all my old apps from iTunes / App store.

iTunes downloaded the 7.0.1 update. Installed without a problem.

When I try to access the App store now, I immediately get a message that says "Cannot Connect to App Store" - then another one pops in behind it. When I click "cancel" another "Cannot Connect to App Store" pops up (3 total).

The things I have tried so far:

Forced reset of iphone
Remove Apple ID and re-enter on phone
Change date / time from automatic on phone and access app store (didn't work)
Restore iPhone from Mac Pro ("iTunes could not restore the iPhone because an error occured.) Well gee, that was helpful.

I spent all morning organizing 14 pages of apps into folders. My next step is to do a full reset on the phone, wipe out whatever backup I had of it on my Mac Pro, and start over. I'd really, really like to avoid that step.

Any suggestions on what possibly could have happend / how to fix it?

Thank you,

Andy

iPhone 5s, iOS 7

Posted on Sep 22, 2013 5:55 PM

Reply

Answer 1

Best reply

sabaatworld

Level 1

0 points

Nov 2, 2013 10:03 PM in response to Andy-hawaii

I am facing a similar issue with my 5s on 7.0.3. Whenever the phone asks for password for my apple id , and i press ok, it says cannot connect to iTunes store. It took me a lot of retries and hard reset to sign in for the first time

Reply

Answer 2

Nov 2, 2013 10:11 PM in response to Andy-hawaii

everything else is working find? your cellular is working fine?

Reply

Answer 3

Nov 2, 2013 11:59 PM in response to StephanieWelk

yes i have tried 3G and three different wifi networks. It's definitely some issue with the ios or this specific device. Rest of the communication on the phone is working flawlessly

Reply

Answer 4

Nov 3, 2013 12:59 AM in response to Andy-hawaii

I think they are having some issues with the Apple Store mine still shows a 3 by the icon but all the apps were updated, and when open up the store the updates section doesn't load its just blank. When i sync it up with itunes evey thing looks fine but its still messed up on the actual phone.

It kind of sounds like a similar issue they had with the apple updater for desktop a couple months back.

Reply

Answer 5

Nov 9, 2013 8:32 AM in response to Andy-hawaii

Andy - did you ever fix this issue? Just got my "wonderful" gold 5S - continuuosly get the error - even after i did a full restore via iTune

Reply

Answer 6

Nov 9, 2013 9:10 AM in response to JBnew2MAC

WELL - WELL - i finally got it to work in this order

- Restore phone via iTune (used latest back up from iCloud to restore)

- Changed SAFARI setting "Block Cookies" = NEVER

- Changed time and date setting AUTOMATIC to OFF

- Manually changed the date to exactly ONE year ahead (in my case Nov 9, 2014)

- Turn Off the iPhone/ turn it back on

- Reset the time and date to AUTOMATIC

No MORE "Can Not Connect to Itune Store" error!! woo hoo

Hope this help!

Reply

Answer 7

Nov 18, 2013 10:55 AM in response to sabaatworld

I got my iPhone replaced. Apprently the handset was faulty!

Reply