Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 5S - App Store - Cannot connect / Strange behavior.

I picked up a 5S on launch day to replace my 4S. Brought it home and tried to do a backup from my 4S that was upgraded to iOS7. I was unable to do that, so I set the phone up as a new phone and proceeded to download all my old apps from iTunes / App store.


iTunes downloaded the 7.0.1 update. Installed without a problem.


When I try to access the App store now, I immediately get a message that says "Cannot Connect to App Store" - then another one pops in behind it. When I click "cancel" another "Cannot Connect to App Store" pops up (3 total).


The things I have tried so far:

  • Forced reset of iphone
  • Remove Apple ID and re-enter on phone
  • Change date / time from automatic on phone and access app store (didn't work)
  • Restore iPhone from Mac Pro ("iTunes could not restore the iPhone because an error occured.) Well gee, that was helpful.


I spent all morning organizing 14 pages of apps into folders. My next step is to do a full reset on the phone, wipe out whatever backup I had of it on my Mac Pro, and start over. I'd really, really like to avoid that step.


Any suggestions on what possibly could have happend / how to fix it?


Thank you,

Andy

iPhone 5s, iOS 7

Posted on Sep 22, 2013 5:55 PM

Reply
Question marked as Best reply

Posted on Nov 2, 2013 10:03 PM

I am facing a similar issue with my 5s on 7.0.3. Whenever the phone asks for password for my apple id , and i press ok, it says cannot connect to iTunes store. It took me a lot of retries and hard reset to sign in for the first time

7 replies

Nov 3, 2013 12:59 AM in response to Andy-hawaii

I think they are having some issues with the Apple Store mine still shows a 3 by the icon but all the apps were updated, and when open up the store the updates section doesn't load its just blank. When i sync it up with itunes evey thing looks fine but its still messed up on the actual phone.



It kind of sounds like a similar issue they had with the apple updater for desktop a couple months back.

Nov 9, 2013 9:10 AM in response to JBnew2MAC

WELL - WELL - i finally got it to work in this order

- Restore phone via iTune (used latest back up from iCloud to restore)

- Changed SAFARI setting "Block Cookies" = NEVER

- Changed time and date setting AUTOMATIC to OFF

- Manually changed the date to exactly ONE year ahead (in my case Nov 9, 2014)

- Turn Off the iPhone/ turn it back on

- Reset the time and date to AUTOMATIC


No MORE "Can Not Connect to Itune Store" error!! woo hoo


Hope this help!

iPhone 5S - App Store - Cannot connect / Strange behavior.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.