How To Reset a Broken jabberd/Messages/iChat Service on OS X Server

I followed all of this on Mavericks Server, but it's not working, even on a fresh install.

I have it like this:

alpha.domain.com

mail.domain.com (alias of alpha)

I can connect OK from lan or web with user@alpha.domain.com, but not with user@mail.domain.com or just the TLD user@domain.com. Even after following all the directions from both posts.

One thing I did see from Mountain Lion is that the string jabber:hosts:_array_index:0 also contains more entries like this:

jabber:hosts:_array_index:0 = "alpha.domain.com"

jabber:hosts:_array_index:1 = "mail.domain.com"

But in Mavericks I only have one string:

jabber:hosts:_array_index:0 = "alpha.domain.com"

and I can't do anything to change or add the other domain.

Maybe this is broken in Mavericks and have to wait to 10.9.1 or try some other workaround or I'm missing something (hopefully!).

Thanks.

OK, after a lot of research, here's the solution to my previous answer:

If you want to have multiple domains working on Mavericks Messages Server, follow every step from essandess and then to add more than just one domain for authentication follow this (using Terminal):

1.- Stop the service with:

sudo serveradmin stop jabber

2.- Use this command:

cat - | sudo serveradmin settings

3.- Input the following line(s) and after each one, hit return (in this example I added 1 TLD and 2 FQDN):

jabber:hosts:_array_index:0 = "domain.com"

jabber:hosts:_array_index:1 = "hostname1.domain.com"

jabber:hosts:_array_index:2 = "hostname2.domain.com"

4.- When you're done with your domains, hit Control D to "write" the changes and go back to the prompt

5.- Reboot your server

sudo reboot

6.- After your server restarts, check your settings and they should be now right and with the multiple domains configured:

sudo serveradmin settings jabber

jabber:hostsCommaDelimitedString = "domain.com,hostname1.domain.com,hostname2.domain.com"

jabber:hosts:_array_index:0 = "domain.com"

jabber:hosts:_array_index:1 = "hostname1.domain.com"

jabber:hosts:_array_index:2 = "hostname2.domain.com"

7.- Start Messages Server (doesn't matter if you do it from the GUI or Terminal)

Following this steps, I'm now able to login like this: user@hostname1.domain.com / user@domain.com / user@hostname2.domain.com

This was done using Mavericks 10.9 and Server.app 3.0.1

Thanks for reading!

Hi,

I recently installed OSX 10.9 Server on anew Mac mini and configured users successfully. Howwver, I was unable to log into to Messages from the client on my MacbookPro as it keeps asking for my password repeatedly even though the MEssage service was configured and running in the Server app.

I followed the setps in this thread to reset the Jabber service but now I can't start Jabber service either from Terminal or from the Server.app.

Kindly assist.

Thanks.

koksieboy,

The following fixes the constant request for password, but not the server not starting.

I recently had help from Apple on the same problem. There is a current bug in Server.app where if you have changed the FQDN of the server your Jabber server will not get the updates properly. I was told that they know about it and are working on a fix. A very helpful guy at Apple, all credit to Reece, fixed me with the following (his summary of what we did:

First, we stopped and started the Messages server and looked in the system.log to see what the messages service ( jabberd) thought it realm was. Jabberd believed its realm was server2.local and this was not the fqdn of the server.

The Messages Service was stopped before we started editing files.

We used grep –r server2.local /library/Server/Messages/Config to identify files in the Config directory that contained the wrong hostname (server2.local).

We searched searched each file returned by the grep command to locate instances of “server2.local" and replaced this text with the fqdn of your server.

We made changes to the following files:

/library/Server/Messages/Config/com.apple.messageserver.plist

/library/Server/Messages/Config/jabberd/c2s.xml

/library/Server/Messages/Config/jabberdc2s/xml.bak

/library/Server/Messages/Config/jabberd/router.xml

/library/Server/Messages/Config/jabberd/router.xml.bak

We then removed all the /library/Server/Messages/Config/jabberd.previous.11-20-2013.* files.

The Messages service was then started and you were able to configure a client to use the messages service without being repeatedly asked for a password.

You can move the jabberd.previous files we left on the desktop to the trash. They will be recreated with the correct hostname in them as required. I would also suggest that if you find need to repeat this procedure that you make a back up copy of the /library/Server/Messages/Config before you start editing the config files.

Hi Erich,

Thanks for your kind response. I recently transitioned to Mac platform from Windows and know little Unix cmds, however I found this error in the log:

"hostname.domain.private" servermgrd[1825]: servermgr_jabber[W]: configuration file not found: "/Library/Server/Messages/Config/jabberd/jabberd.cfg"

and also all I could see in Finder is this:

Library/Server/Messages/Data/sqlite

Is there anyway to recreate the configuration file?

Thanks again.

koksieboy

I agree with essandess on reset above and care needed when making changes.

essandess and gpco gsx

Thanks for what you put in here, helps me with getting new server set up with an alias FQDN.

Erich & Essandess,

Followed the instructtions above carefull and everything works now.

Thanks a million!

Happy holidays.

This worked for me. Thanks @essandess!

sudo serveradmin settings jabber:hostsCommaDelimitedString = "sub.domain.com”;

Is all I needed to fix the issue of not being able to authenticate.