HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Learn about If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant
K85trb
Level 1 (0 points)

Q: Still can't sign in to iCloud

Updated to iOS 7.  Followed the instructions to sign out of FaceTime and messenger and sign back in.  iCloud still asking for my old Apple ID., and telling me I have the wrong password or id when I try to delete the account or turn it off.  This *****!!!!

iPad mini Wi-Fi, iOS 7

Posted on Sep 22, 2013 7:03 PM

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K85trb

Q: Still can't sign in to iCloud

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  • by randers4,

    randers4 randers4 Sep 22, 2013 7:33 PM in response to K85trb
    Level 9 (62,860 points)
    Sep 22, 2013 7:33 PM in response to K85trb

    If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.

     

    If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account.  You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then  on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).