I emailed what I thought was person at apple and got the iTunes dude instead. He refunded my purchase but could not help with the answer as to why we cannot access movies. Gave me these contacts. I am emailing
For this issue, you may need to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support. The technical Advisor can also assist you in determining what option might be most helpful to you in this case. To find the appropriate phone number, please visit:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
Another option is to describe your issue on our website. After you have described the issue on our website, you can arrange for an Apple Advisor to call you. You can receive a phone call now or you can make an appointment to have an Apple Advisor call you at a more convenient time. To explore this option, please visit Express Lane: