Previous 1 2 3 4 Next 343 Replies Latest reply: Jul 4, 2014 5:56 PM by LoryMar Go to original post Branched to a new discussion.
  • Tarrantion82 Level 1 (0 points)

    It may well be a hardware fail, but in light of the fact the wi-fi on my phone has never had a single issue in the 18 months of ownership leading upto iOS 7. This lends me to believe it was caused by the software, or in fact it is not hardware at all and the function to enable/disable wifi within the software is bugged.


    Lets not forget, in the majority of cases surronding this issue its not that people are unable to connect to wi-fi access point, the issue is the software does not allow the switch for the wi-fi option to switch on, which is software controlled unlike say a physical on / off switch on some laptops thus this issue is direct result of the update.



    Apples attidude of "oh well, give us £200 to fix or buy a new phone" is a utter disgrace. considering also that most contracts for mobiles are 24 months in duration, this means effectively im left with either paying hefty data charges, or simply using it as a dumb phone for the next 6 phones..... im suprised more people are not bothered about this...

  • diesel vdub Level 7 (21,995 points)

    While I can understand the frustration, if it were an iOS update, the issue would have occurred in iOS 6 when many others were reporting the same issue.  The device is not iOS but the hardware failing.


    As for the user having a contract with a carrier, that is not Apple's issue.  The device still works perfectly fine (minus Wi-Fi) and can fulfil the remainder of the contract.


    Not having Wi-Fi does not make the device a feature phone or dumb phone.

  • Tarrantion82 Level 1 (0 points)

    Thanks, diesel vdub but i feel we will have to agree to disagree on this. I'm aware that this same issue happened with the iOS6 update too, with iPhones and iPads ect, and Apple’s response was very much the same, pay or go away.


    You are right, not having Wi-Fi is not the end of the world, but it’s a basic function we have all become used too, not having that feature will mean I for example will have to remove my email accounts so as not get caught by hefty data charges while using over 3g, I’ll have to not watch that you tube video etc... it’s not the end of the world, but very inconvenient. especially where I live the mobile signal is also often below the strength for 3g.... so in effect, it the phone will call and text, and have a touch screen facility, oh and flashlight… I had all that on my 2004 LG viewty.


    Most apps these days require an internet connection or some kind of data connection, without WI-FI this costs loads more money, but that isn’t the only issue. For example I will no longer be able to communicate using what’s app anymore while at home, Which is what most of my friends and family use due to not having a consistent 3g signal.


    I’m aware that my contract and where I live is not Apple’s problem, breaking the Wi-Fi is ! So while it may seem insignificant to you, for many others it’s a costly inconvenience not having WI-FI facility.

    You are entitled to your opinion, as am I, but to sum up I would rather of had working WI-FI, than the new features in Ios 7 if I was given the choice.

    Other than reset network settings has anyone managed to get WI-FI working again >?

  • diesel vdub Level 7 (21,995 points)

    Tarrantion82 wrote:


    Most apps these days require an internet connection or some kind of data connection, without WI-FI this costs loads more money, but that isn’t the only issue.

    They certainly do, which is why I'm happy that I still have my unlimited data plan.  I cannot imagine being forced to throttle my data usage to stay under a cap after having this unlimited plan for the past 5+ years.




    Tarrantion82 wrote:


    Other than reset network settings has anyone managed to get WI-FI working again >?

    A restore from backup and as new would certainly be worth a try.

    Beyond that, the next least expensive option would be to search out a 3rd party repair place.  Considering the device is out of warranty, there really isn't much downside to going this route, beyond the possibility that  the device becomes completely unusable.

  • Tarrantion82 Level 1 (0 points)

    Thats a good idea, guess ill take a look at 3rd party repairs, thanks

  • manos_var Level 1 (0 points)

    I had two iPhone 4s with the same problem, My first phone wifi greyed out after 11 months, so it was under warranty and replaced from Apple. The replacement's iPhone wifi greyed out too after 32 days and replaced again (replacement Iphone have 3 months under warranty). Now i have the 3rd iPhone 4s in a year, and hope to be more lucky...

  • Mac OS XP Level 1 (75 points)

    I sorta got it working. Chilling the phone in the fridge (along with, possibly, rebooting or resetting network settings) enables me to turn on the WiFI and, if things are going well, connect and use the connection. However the WiFi connection drops constantly and is almost entirely useless. And then once the phone warms up again it's completely back to square one: A smartphone that is good for 2GB per month of data usage.


    So this does appear to be both a software and a hardware issue. There may be some defect in the WiFi chip or soldering that is too much for the new software to handle or that the new software doesn't like or that some bug in the software is unable to manage.


    Is this the sort of thing that a repair shop can fix? Does anyone know? And does anyone know how long it would take and cost to repair this?


    Or is the only solution to exchange it for a new phone?


    Side note: I'm seeing several panics from the last few days in the diagnostics data.

  • JeanneNE25 Level 1 (0 points)

    I think it's crazy to say this is strictly a hardware issue.  Take a look at the posts & views on this thread:



    They involve customers with greyed-out wifi buttons, no wifi connection at all, or sporadic wifi connection. ALL of these issues happening AFTER the iOS 7 update.  This seems like a pretty convenient time for Apple to say it's a "hardware" issue.

  • Abou Adam Level 1 (5 points)

    i can help u with a temporary fix .. it means that it will works maybe for 3 or 4 days and ur wifi will go for dim again


    All the random solutions point to a hardware problem with the wifi adapter in the phone. People solving it with hair dryers, freezers, running the led for long periods (heat) all point to hardware.


    I have an appcalled "Flash Light" which simply turns the camera LED on so it can be used like a flashlight. I switched the LED on and left it on continuosly for about 30 minutes.


    The complete opposite actually. The led will cause a temperature change after being on for a while. Apparently the wifi adapter is very close to the Led inside the phone.


    use this application to turn on ur LED and leave ur iPhone for like 30 minutes and like what i said , it will cause a temprature change.


    after 30 minutes , catch ur iphone and turn it off , leave it for 2 minutes and then turn it on , and u will be able to use ur wifi again


    best regards

  • Tarrantion82 Level 1 (0 points)

    Great, Abou this has worked !! thanks

  • klunky Level 1 (0 points)

    Agreed. Took my 4s to the 'genius' bar today and was told by the 'genius' that it's a hardware failure and it is just a coincidence that it happened when I installed iOS 7 - 'sometimes an upgrade triggers a failure of a part in the phone'. Said they cannot repair the wifi hardware, it's integral to the phone and 'not designed to be replaced'. Warned me that if I try a 3rd party repair, they will refuse to take the phone for repairs ever again. The only thing they could suggest is buying a new phone, and of course they are out of all the 5s models except 64 gig. Too bad I am addicted to apple products, it's really a love/hate relationship at this point. Honestly none of this is too surprising.

  • Megan Fox Level 1 (0 points)

    Same problem with my 4s. Since New Year i've got 2 devices exchanged in Genius Bar under the terms of worranty, One of them with wifi grayed out after update to iOs 6.1.3. And now after this update to iOs 7 my 4s was "randomly" choosen for this "hardware issue". It's a brand new one and it had no wifi problems before.  I think it's not a coincidece at all.

  • Edmund Spirit Level 1 (0 points)

    I share every single point and the experience you had . Mine the Wifi button went greyed out and guess what ? My warranty also leave exactly 20 months . I am sure is software bug, if you go to Setting -> General -> About -> Wifi Address !!!!   It is blank !!!!! , for those working functionally , here suppose to have an address .


    So , Apple Technical pls fix it immediately how to have this address back .

  • Abou Adam Level 1 (5 points)

    try to use my method , it will helps

  • klunky Level 1 (0 points)

    tried it twice, didn't work. phone is now with a 3rd party repair company for diagnostics.

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