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iOS 7 - Airdrop Problems

My brother and I both have the iPhone 5S. My kids each have iPad Minis. All are using iOS 7. All are AirDrop-capable. None of the devices detect each other properly using AirDrop. First, we all have our own iCloud accounts and are logged in. Second, we all have each other listed in our contacts, including the iCloud account email in everybody's respective contact. Third, we all have "AirDrop: Contacts Only" turned on. And, fourth, we all have WiFi and Bluetooth turned on and the devices are in close proximilty to each other. And when I try to send a file to any of the other devices, not a single one of the devices are detected by AirDrop. None! The only way I can get the devices to detect another device is to turn AirDrop to "AirDrop: Everbody" on the devices. Even then, the contact icon doesn't show up in the AirDrop screen. It's just a generic grey head. And even then the AirDrop will only work if the devices currently have their screens on and are unlocked at the home screen. If the devices are on, but have the screens turned off, they are undetectable. Anybody else have this problem detecting other AirDrop users? Something is wrong.

iPhone 5s, iOS 7

Posted on Sep 23, 2013 4:34 AM

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56 replies

Sep 24, 2013 12:25 PM in response to gopking

Same problem! Have an iPad 4 and an iPhone 5, both running iOS 7. Can't Airdrop between them. I did hard-resets a few times, and that worked a couple of times so I could send stuff from iPhone to iPad, but it only lasted about 3 minutes before they disappeared again and I haven't been able to get it to work again since, even with hard-resets.

Sep 27, 2013 11:01 AM in response to gopking

Actually what you've described are not "problems"; that is exactly how AirDrop is designed to work.


The "contacts only" setting requires that each person has his or her Apple ID included in his or her contact card within the Contacts app, because that setting uses iCloud to determine contacts.


Secondly, a phone must be awake in order to be discoverable.


Just Google "Airdrop iOS 7." Any number of articles describe these basics. :-)

Sep 27, 2013 2:03 PM in response to Syncopator

I'm sorry. I think you're misunderstanding.


1) We all have each other's Apple ID's saved as an email address in each other's contact cards, so using "contacts only" should work. It doesn't.


2) The phones are awake, the screens are just locked. Why would a phone have to be unlocked and at the home page for AirDrop to work? If that were the case, then there would be little sense in making yourself "discoverable" to other people if you actually have to affirmative unlock the screen and get to your home screen to be discoverable.

Sep 28, 2013 5:53 PM in response to gopking

I'm not misunderstanding. But I think you are. :-)


Why should a phone have to be unlocked? Because the whole point is to send items to people who are actively using their phones, not those who have put them down somewhere.


Did you google it? Perhaps not. Let me help:


http://www.macworld.com/article/2048737/get-to-know-ios-7-airdrop.html


http://support.apple.com/kb/HT5887

Sep 28, 2013 7:51 PM in response to gopking

Let me add myself to the list of people that airdrop in iOS 7 works very inconsistently. My iPhone five is on and not unlocked, as is my iPad mini and not unlocked. AirDrop is set for contacts only, and I have myself and both of my address books. It works initially if I turn it off and then back on, but then after an hour or so, with the phone and iPad mini unlocked, it doesn't work again. I believe that's the problem people are having, because that's the problem I have. Oh, let me add that I worked for an Apple reseller and specialist doing software support for 15 years, and now run my own Mac support business, so I know what I'm talking about.

Sep 28, 2013 8:00 PM in response to Syncopator

Ok, even if that resolves the locked vs unlocked debate, why can't any of us see each other in "Contacts Only" mode when we all have each other's iCloud accounts in that person's respective contact on our phones/iPads? The only way we see each other is through showing "everybody" and, even then, people only show up as generic grey heads.

Sep 29, 2013 4:35 AM in response to gopking

The really simple solution to this would be for Apple to


- implement Bluetooth fully, it has done device to device file transfer for YEARS ( ie Apple choose to be a technology laggard)


- implement Wifi direct to do this even faster


But no, Apple insist on perpetuating their closed world and will do so as long as they can get away with it.


(My use of Apple products is minimal, for this reason and occurs only because some of my family who would never dream of using these sort of facilities buy Apple for their "fashion appeal". As de facto "technical support" I need to have some knowledge of the Apple world!)

Sep 29, 2013 4:56 AM in response to Syncopator

Syncopator wrote:


I'm not misunderstanding. But I think you are. :-)


Why should a phone have to be unlocked? Because the whole point is to send items to people who are actively using their phones, not those who have put them down somewhere.


Did you google it? Perhaps not. Let me help:


http://www.macworld.com/article/2048737/get-to-know-ios-7-airdrop.html


http://support.apple.com/kb/HT5887

None of your advice or links explains why the OP can't AirDrop to 'contacts only'.

Oct 2, 2013 5:57 AM in response to superconnected

I was trying AirDrop last night with my and my and wife's units. Since Bluetooth and I have never gotten along, I assumed that distance is a weakness for AirDrop, too.


I put them inches apart in Contact Only mode. (iCloud.com email addresses in contacts.) No connections.


I had to use Everyone Mode and toggle AirDrop on and off several times in slow rotation. Finally they connected.


We have been having iMessage problems, too, as described in some tech blogs. Related? I wonder.

Oct 2, 2013 3:13 PM in response to gopking

I too am having these problems with AirDrop. Both my wife and I have 5S and our Wi-Fi and Bluetooth are turned on. In the beginning ,"contacts only" didn't work. We changed it over to everyone and I could see her and she could see me and it work for little bit. But after a little bit it stopped working now neither one of us can discover each other no matter what setting we are on or how close we are to each other. I've tried resetting all network connections on both phones and that still does not do anything. I love this feature but am very upset that it is not working. Please advise.

iOS 7 - Airdrop Problems

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