HT202723: Pre-order music and movies from the iTunes Store
Learn about Pre-order music and movies from the iTunes Store
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Helpful answers
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Sep 23, 2013 5:31 AM in response to Laujadeyyxby King_Penguin,Does it show in the Purchased tab in the iTunes store app on your phone for downloading, and the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes ? If not then does the Store > Check For Available Downloads menu option on your computer's iTunes download it ?
If you can't download it via any of those then try the 'report a problem' page to contact iTunes Support (we are fellow users here on these forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption