HT202723: Pre-order music and movies from the iTunes Store

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Laujadeyyx

Q: Preordered album not working?

I preorded an album a few week ago, it come out last night and it wont show up in my music libary but says purchased? I clicked on the download link in my email and still wont work, help? Ive tried everything if all else is there any chance I could get a refund?

iPhone 4, iOS 7

Posted on Sep 23, 2013 5:05 AM

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Q: Preordered album not working?

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  • by King_Penguin,

    King_Penguin King_Penguin Sep 23, 2013 5:31 AM in response to Laujadeyyx
    Level 10 (133,636 points)
    iTunes
    Sep 23, 2013 5:31 AM in response to Laujadeyyx

    Does it show in the Purchased tab in the iTunes store app on your phone for downloading, and the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes ? If not then does the Store > Check For Available Downloads menu option on your computer's iTunes download it ?

     

    If you can't download it via any of those then try the 'report a problem' page to contact iTunes Support (we are fellow users here on these forums) : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption