Previous 1 2 Next 19 Replies Latest reply: Mar 12, 2014 8:40 PM by ndianaty
ndianaty Level 1 Level 1 (0 points)

Hello recently I have noticed that it takes Safari on my mac starts up really slowly, but afterwards it runs perfectly. I have reset my modem and safari they have not shown results. I have also gone on to another mac and it starts up fine.


iMac, OS X Mountain Lion (10.8.5)
  • dominic23 Level 7 Level 7 (28,875 points)

    Empty Caches

     

    Safari > Preference > Advanced

    Checkmark the box for "Show Develop menu in menu bar".

    Develop menu will appear in the Safari menu bar.

    Click Develop and select "Empty Caches" from the dropdown.

     

    Turn off Extensions if any, and launch Safari.

    Safari > Preferences > Extensions

  • ndianaty Level 1 Level 1 (0 points)

    Deleting the cache didn't work and I checked and I have no extensions

  • dominic23 Level 7 Level 7 (28,875 points)

        Quit Safari, if open.

        Option click the "Go" menu in the Finder menu bar.

        Select "Library" and then "Caches".

        Look for the folder 'com.apple.Safari"

        Right click "com.apple.Safari" and select "Move to Trash"

        Relaunch Safari.

  • Carolyn Samit Level 10 Level 10 (95,950 points)

    Hi ..

     

    Try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

  • ndianaty Level 1 Level 1 (0 points)

    Sorry But that has not worked either dominic23 and Carolyn Samit it has gone a few seconds faster but it is still slow

  • Linc Davis Level 10 Level 10 (146,910 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • ndianaty Level 1 Level 1 (0 points)

    I tried and the results were

     

    Step 1- The guest account was fast and about how quickly I want it to start

     

    Step 2-Same problem

  • Linc Davis Level 10 Level 10 (146,910 points)

    Read this whole message before doing anything.

     

    Back up all data.

     

    Quit Safari if it’s running. Then select

     

    Force Quit…

      

    from the menu bar. A small window will open with a list of running applications. Safari may appear in that list, even though you quit it. If so, select it and press return. Close the window.

     

    Step 1

     

    In the Finder, press the key combination shift-command-A to open the Applications folder. Select the Safari icon in that folder and press the key combination command-I to open the Info window. There’s a checkbox in the Info window labeled Open in 32-bit mode. Uncheck it, if checked. Close the Info window and the Applications folder.

     

    If Adobe Flash Player is installed, select

      

     ▹ System Preferences ▹ Flash Player Advanced

      

    and click Delete All. Close the preference pane.

     

    Hold down the option key and select

      

    Go Library

      

    from the Finder menu bar. Delete the following items from the Library folder (some may not exist):

     

    • Caches/com.apple.Safari
    • Caches/com.apple.WebKit.PluginProcess
    • Caches/com.apple.WebProcess
    • Caches/Metadata/Safari
    • Preferences/com.apple.WebKit.PluginHost.plist
    • Preferences/com.apple.WebKit.PluginProcess.plist
    • Saved Application State/com.apple.Safari.savedState

     

    Leave the Library folder open. Try Safari again. If it works now, stop here. Close the Library folder. If you still have problems, continue.

     

    Step 2

      

    Triple-click anywhere in the line below on this page to select it:

     

    open $TMPDIR../C

     

    Copy the selected text to the Clipboard (command-C).

      

    Quit Safari again. Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    Paste into the Terminal window (command-V). A folder should open. Delete the following items from the folder, if they exist:

     

    • com.apple.Safari
    • com.apple.WebProcess+com.apple.Safari

     

    Quit Terminal. Close the folder. Launch Safari and test.

     

    Step 3

     

    If Safari still doesn’t work right, quit, go back to the Finder and move the following items from the open Library folder to the Desktop (some may not exist):

     

    • Cookies/Cookies.binarycookies
    • Internet Plug-Ins
    • Preferences/com.apple.Safari.LSSharedFileList.plist
    • Preferences/com.apple.Safari.plist
    • Preferences/com.apple.Safari.RSS.plist
    • Preferences/com.apple.WebFoundation.plist
    • PubSub/Database
    • Safari

     

    (Note: you are not moving the Safari application. You’re moving a folder named “Safari.”)

     

    Try again. This time Safari should perform normally, but your settings and bookmarks will be lost. The default set of bookmarks will be restored. Delete them all.

     

    If the issue is still not resolved, quit Safari again and put all the items you moved to the Desktop back where they were, overwriting the newer ones that may have been created in their place. You don’t need to replace the files you deleted in step 1. Stop here and post again.

     

    If Safari is now working normally (apart from the lost settings), look inside the “Safari” folder on the Desktop for a file named “Bookmarks.plist”. Select

      

    File Import Bookmarks

      

    from the Safari menu bar. Import from that file. Recreate the rest of your Safari settings. You can then delete the items you moved to the Desktop.

     

    Note: This step will remove your Safari Extensions, if any, and their settings. If you choose to restore them, do so one at a time, testing after each step to make sure you haven’t restored the problem.

     

    If you don’t like the results of step 3, you can undo it completely by quitting Safari and restoring the items you moved or deleted in that step from your backup, overwriting any that were created in their place.

  • ndianaty Level 1 Level 1 (0 points)

    Unfortunately the results were that the test were still the same with no change

  • Linc Davis Level 10 Level 10 (146,910 points)

    Please read this whole message before doing anything.
      
    I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Triple-click the line of text below on this page to select it:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef
     
    Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
        
    Step 2

     

    Repeat with this line:
    { sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef
     
    This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3
    { launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef
     
    Step 4
    ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef
      
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5
    osascript -e 'tell application "System Events" to get name of login items' | open -ef
     
    Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • ndianaty Level 1 Level 1 (0 points)

    Here is what the text documents have said

     

    Step 1- Blank

     

    Step 2-

    com.microsoft.office.licensing.helper

    com.adobe.fpsaud

     

    Step 3-

    com.paragon.ntfs.auth

    com.google.keystone.user.agent

    com.adobe.ARM.22a68319b4d457e170220962fed2e3abacf7a115a150874b0b3bacc5

     

    Step 4-

    /Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

     

    /Library/Components:

     

     

    /Library/Extensions:

     

     

    /Library/Frameworks:

    AECore.framework

    AEProfiling.framework

    AERegistration.framework

    AudioMixEngine.framework

    Compressor.framework

    Frameworks

    FxPlug.framework

    HPDeviceModel.framework

    HPPml.framework

    HPServicesInterface.framework

    HPSmartPrint.framework

    HPSmartX.framework

    MediaServerAPI.framework

    Motion.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    ProFX.framework

    ProMetadataSupport.framework

    Qmaster.framework

    TSLicense.framework

    iLifeFaceRecognition.framework

    iLifeKit.framework

    iLifePageLayout.framework

    iLifeSQLAccess.framework

    iLifeSlideshow.framework

    iTunesLibrary.framework

     

     

    /Library/Input Methods:

     

     

    /Library/Internet Plug-Ins:

    AdobePDFViewer.plugin

    CANONiMAGEGATEWAYDL.plugin

    CANONiMAGEGATEWAYLI.plugin

    CouponPrinter-FireFox.plugin

    CouponPrinter-Safari.webplugin

    DirectorShockwave.plugin

    Flash Player.plugin

    Flip4Mac WMV Plugin.plugin

    JavaAppletPlugin.plugin

    MacCouponPrinter2.plugin

    NPRoblox.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    SharePointBrowserPlugin.plugin

    SharePointWebKitPlugin.webplugin

    Silverlight.plugin

    Unity Web Player.plugin

    Unused

    flashplayer.xpt

    iPhotoPhotocast.plugin

    nsIQTScriptablePlugin.xpt

     

     

    /Library/Internet Plug-Ins (Disabled):

    Flash Player.plugin

     

     

    /Library/Keyboard Layouts:

     

     

    /Library/LaunchAgents:

    com.oracle.java.Java-Updater.plist

     

     

    /Library/LaunchDaemons:

    com.adobe.fpsaud.plist

    com.leapfrog.connect.shell.plist

    com.microsoft.office.licensing.helper.plist

    com.oracle.java.Helper-Tool.plist

     

     

    /Library/PreferencePanes:

    Apple Qmaster.prefPane

    Flash Player.prefPane

    Flip4Mac WMV.prefPane

    JavaControlPanel.prefPane

    NTFSforMacOSX.prefPane

     

     

    /Library/PrivilegedHelperTools:

    com.leapfrog.connect.shell

    com.microsoft.office.licensing.helper

     

     

    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    iBooksAuthor.qlgenerator

    iWork.qlgenerator

     

     

    /Library/QuickTime:

    AppleHDVCodec.component

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    AppleProRes422.component

    CanonMJPEGAVI.component

    DVCPROHDCodec.component

    DVCPROHDMuxer.component

    DVCPROHDVideoDigitizer.component

    DVCPROHDVideoOutput.component

    DVCPROHDVideoOutputClock.component

    DVCPROHDVideoOutputCodec.component

    DesktopVideoOut.component

    FCP Uncompressed 422.component

    Flip4Mac WMV Advanced.component

    Flip4Mac WMV Export.component

    Flip4Mac WMV Import.component

    IMXCodec.component

    LiveType.component

    Motion.component

     

     

    /Library/ScriptingAdditions:

     

     

    /Library/Spotlight:

    GBSpotlightImporter.mdimporter

    LogicPro.mdimporter

    Microsoft Entourage.mdimporter

    Microsoft Office.mdimporter

    iBooksAuthor.mdimporter

    iMovie.mdimporter

    iWeb.mdimporter

    iWork.mdimporter

     

     

    /Library/StartupItems:

    HP IO

    HP Trap Monitor

    Qmaster

     

     

    /etc/mach_init.d:

     

     

    /etc/mach_init_per_login_session.d:

     

     

    /etc/mach_init_per_user.d:

     

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

     

    Library/Fonts:

    Pieces NFI

    encodings.dir

    fonts.dir

    fonts.list

    fonts.scale

    pieces nfi.otf

    pieces nfi.ttf

    youmurdererbb_reg.otf

     

     

    Library/Input Methods:

    .localized

     

     

    Library/Internet Plug-Ins:

    .DS_Store

     

     

    Library/Keyboard Layouts:

     

     

    Library/LaunchAgents:

    com.adobe.ARM.22a68319b4d457e170220962fed2e3abacf7a115a150874b0b3bacc5.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.BB6F61AE-E8C3-4CFF-B220-C22 73F472F4C.plist

    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

    com.google.keystone.agent.plist

     

     

    Library/PreferencePanes:

     

    Step 5-

    Hp Scheduler

  • Linc Davis Level 10 Level 10 (146,910 points)

    I hope that the information you've provided is accurate. Otherwise this is going to be a big waste of time, and the problem won't be solved.

    Problems such as yours are sometimes caused by files that should belong to you but are locked or have wrong permissions. This procedure will check for such files. It makes no changes and therefore will not, in itself, solve your problem.

    First, empty the Trash.

    Triple-click the line below on this page to select it, then copy the selected text to the Clipboard (command-C):

    find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 -o -acl \) 2> /dev/null | wc -l

    Launch the Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Paste into the Terminal window (command-V). The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.

    The output of this command, on a line directly below what you entered, will be a number such as "41." Please post it in a reply.

  • ndianaty Level 1 Level 1 (0 points)

    347

  • Linc Davis Level 10 Level 10 (146,910 points)

    Back up all data. Don't continue unless you're sure you can restore from a backup, even if you're unable to log in.

    This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.

     

    Step 1

    If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.

    Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

    { sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null

    This time you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

     

    The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.

    Step 2 (optional)

     

    Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.

    Boot into Recovery. When the OS X Utilities screen appears, select

    Utilities Terminal

    from the menu bar. A Terminal window will open.

    In the Terminal window, type this:

    res

     

    Press the tab key. The partial command you typed will automatically be completed to this:

    resetpassword

     

    Press return. A Reset Password window will open. You’re not  going to reset a password.

    Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.

    Select your username from the menu labeled Select the user account if not already selected.

    Under Reset Home Directory Permissions and ACLs, click the Reset button.

    Select

    Restart

    from the menu bar.

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