I want to make appointment with genius bar.

From the link that you provided, you need to go through the process and select a store. It is not going to take you to a single store that way. But, to keep things as civil as I possibly can here, use this link. Willowbrook - Apple Store - Apple

Obviously, Apple does not want anyone to make an appointment with the Genius Bar as they make it practically impossible to do so. It would be much more honest if they just said no appointments can be made online.

scott2web-ster wrote:

Obviously, Apple does not want anyone to make an appointment with the Genius Bar as they make it practically impossible to do so. It would be much more honest if they just said no appointments can be made online.

I've never had trouble making an appointment. You do have to go through the steps. What Apple doesn't want is a whole lot of people making appointments for things that can be resolved fairly quickly with basic troubleshooting.

In the days before Apple made people walk through some troubleshooting, I had an appointment for a hardware issue. The person ahead of me had a frozen iPad that the Genius force restarted. It's not good customer service for someone to have to drive somewhere, wait 15 or twenty minutes to then find out that they could easily have fixed the issue with some simple advice.

penbest97 wrote:

The whole process lacks customer service.

That has never been my experience. I have only every received excellent service from Apple. The last time I went to the Genius Bar, about six months ago, they did a minor repair on my 2011 MBA for free. As I was unemployed at the time and desperately needed the computer for job hunting, I was very pleased with the pleasant, above and beyond service.

My name is MaryAnn Daly-Couch. I have an appointment in the Wayne New Jersey Store on 9/13/17 at 12:05. I am so frustrated trying to reach the store and an online sight. Please just send me the link to the site. I have spent almost half a day trying to change my appointment. I went to www.apple.com/retailer/geniusbar and it does not take me to a store. Please I am begging you help me.

Thank you.

MaryAnn

Thank you. I was afraid of that. I bought my iPad when I was on a trip. The closest store is over an hour away across a toll bridge.

Same problem with my iPhone - I bought it at a Verizon store, not realizing that I would need to travel that far if I needed help.

Darn. Sounds like it's time to switch to Android..........

An appointment is not necessary at the Genius Bar to purchase a watch. You walk into the store and speak to a retail sales person. That is all you need to do. Appointments as referenced in this thread are for the Genius Bar for examination and maintenance of Apple devices.

tanyasmith4 wrote:

Can I please make an appointment at the Tacoma, WA Tacoma Mall apple store today

Start here:

http://www.apple.com/retail/geniusbar/

Then start here. http://www.apple.com/retail/geniusbar

Locate an Apple retail store through the Apple.com website and make the appointment.

Go online & search for the Apple store you want to use...each one has a website...you'll see right on the main page how to book a genius bar appointment.

the site takes you away from making an appointment, it forces to make you use online resources first but provides no way to get to the appointment.

Oh yes and then it tells you there is no appointments...losing the will to live !! especially as the chat help said go online and book one FFS.

I want to make an appointment with the genius bar at upper westside location