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iphone 5s bubble level can not be calibrated

Got the iPhone 5s and testing the new bubble level but it is off by 3-4 degrees.


On a flat surface if you stand the phone up right with the bottom of the phone on the surface, I get a perfect 0 degree with green, but if you stand it on the right side of the phone (other side of the volume button) I get 3-4 degree off. Shouldn't I get the same results unless the gyroscope sensor is off? The compass calibration doesn't seem to correct the problem.

iPhone 5s, iOS 7

Posted on Sep 23, 2013 10:07 AM

Reply
105 replies

Oct 14, 2013 11:33 AM in response to pakum

Sorry if someone has already posted this. I was reading the calibration instructions on the Clinometer App web site and saw this notice posted at the very bottom of the site...

"Current issue
On the iPhone 5S the peer mode won’t work. We think this is a problem with iOS7 and hope the next update of iOS will fix this problem. A bug report is opened. A lot of other apps that use this iOS function face the same problem on iPhone 5S specifically. We will keep you updated here."

Oct 14, 2013 4:00 PM in response to Morac

I agree Morac (Your profile name sounds as though you may be a Vulcan 🙂).


I was hesitant to post, but thought...what the heck. It could be an iPhone to iPhone communication issue and nothing more.


BUT, It could be that the receiving iPhone doesn't "like" the information it is getting (it drifts, won't stabilize, etc.) and so it waits, and waits, and waits until the information it receives is of a quality within the parameters set by its programming. But, it never gets that delicious kind of information due to the sensor problems.


Or it could be...😕

Oct 14, 2013 4:43 PM in response to pakum

I purchased 2 5S at launch day. Both had the same issue. I contacted Apple Chat and I was told the same "solution" as everyone. I did the restore, DND for 90 min. Did the restore, set as new, DND for 90 min, restore back up. None worked. I noticed something that never noticed before, when I place the phone horizontal with volume buttons facing up, the bubble is off by 3 deg to the right, when I rotate the phone so the volume buttons are facing down, the bubble is off by 3-4 deg to the left. I contacted Apple chat and told them that the solution I was given did not work and they setup a phone con with a senior tech advisor. The advisor called and I explained the issue and he sounded like he did not know anything about it. I told him that both phones are behaving the same way, and he asked " are both 5s?". The senior advisor said the he was going to elevate the matter to the engineering dept. it will take 3-5 days to hear from engineering. I received a call today (10/14), just to let me know that they are still waiting from engineering to respond to the request. I'll keep you posted.

Oct 16, 2013 1:40 PM in response to pakum

Interesting blog. Points in a direction others have expressed. We may be getting close. Hope Apple is getting close to a real solution for those of us who own the 5S.


http://www.realitycap.com/iphone-5s-accelerometer/


P.S. If this is true, then getting a replacement phone is not the answer...unless Apple starts to build the iPhone 5S with a different sensor.

Oct 16, 2013 6:41 PM in response to pakum

Well, I received the call from the senior tech advisor yesterday. He received a message from the engineering dept telling him that they are aware of the issue and that they feel that is not a hardware issue and that it is software related. Expect a fix coming in the next 1 to 2 software upgrades. Stay tuned...

Oct 16, 2013 7:15 PM in response to pakum

pakum wrote:


Got the iPhone 5s and testing the new bubble level but it is off by 3-4 degrees.


On a flat surface if you stand the phone up right with the bottom of the phone on the surface, I get a perfect 0 degree with green, but if you stand it on the right side of the phone (other side of the volume button) I get 3-4 degree off. Shouldn't I get the same results unless the gyroscope sensor is off? The compass calibration doesn't seem to correct the problem.

Are you really sure the surface you are putting it on is completely level?

Oct 16, 2013 7:41 PM in response to modular747

modular747 wrote:


jcn115 wrote:


they feel that is not a hardware issue and that it is software related. Expect a fix coming in the next 1 to 2 software upgrades. Stay tuned...

Possibly not software...


http://appleinsider.com/articles/13/10/16/apples-iphone-5s-sensor-woes-may-be-li nked-to-new-accelerometer-supplier

Not what I read in that article. Looks like a firmware update will fix the problem.

Oct 16, 2013 7:48 PM in response to KC7GNM

KC7GNM wrote:


modular747 wrote:


jcn115 wrote:


they feel that is not a hardware issue and that it is software related. Expect a fix coming in the next 1 to 2 software upgrades. Stay tuned...

Possibly not software...


http://appleinsider.com/articles/13/10/16/apples-iphone-5s-sensor-woes-may-be-li nked-to-new-accelerometer-supplier

Not what I read in that article. Looks like a firmware update will fix the problem.


Nothing about this seems like a software problem. The whole thing about the accuracy range makes it sound like these new sensors are far less accurate. If it were merely a software fix, this should have been taken care of a long time ago. It seems more like a widespread issue with the part or manufacturing problem. Without any kind of explanation about how this could even be a software problem, I suspect that they don't have a real answer at this point, and saying "wait for a software update" is their catch-all response for "no one told us what to do about this yet."

Oct 16, 2013 7:51 PM in response to KC7GNM

No, it doesn't say that. It says that individual apps can alter their code to account for the changed output on the new chip, otherwise known as a kludge. It says that Apple can do a firmware update at the factory to install the same bias. Which means Apple would flash a chip altering the firmware on the phone before it is sent out. This is not the same thing as a software update.


Of course then all the app makers that use this would have to again revise their code to test to see if it is running on an earlier iteration of the 5s and they need to apply the bias in the app, or a later one and they can turn theirs off.

Oct 17, 2013 12:53 AM in response to deggie

Of course then all the app makers that use this would have to again revise their code to test to see if it is running on an earlier iteration of the 5s and they need to apply the bias in the app, or a later one and they can turn theirs off.

That would mean a version of their app for previous iphones too... I can't see that happening...

Apple has to fix this directly in IOS.

iphone 5s bubble level can not be calibrated

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