eddie_chien

Q: Update to Apple TV 6.0 failed. Error code (1611)

Updating to the latest firmware via mini-USB connection to iTunes (latest version). Firmware was downloaded with no problem. Software extraction no problem. Verifying no problem. But stuck with "preparing Apple TV for  restore...". After a few minutes, an error message was shown "The Apple TV could not be restored. An unknown error occurred (1611)." I have repeated this process numerous times but still without success.

 

Can somebody please help me? Thanks!

 

Eddie Chien

Posted on Sep 23, 2013 11:04 AM

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Q: Update to Apple TV 6.0 failed. Error code (1611)

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  • by Podcaster,

    Podcaster Podcaster Sep 23, 2013 11:10 AM in response to eddie_chien
    Level 2 (370 points)
    Sep 23, 2013 11:10 AM in response to eddie_chien

    Many people have reported this issue is related to the micro-USB cable itself. The wrong cable can cause you to:

     

    a. Not see the ATV mounted in the iTunes sidebar.

    b. Allow you to see ATV and run the Restore, but still fail the Restore.

     

    You might try a different cable. I'm guessing it has to do with the voltage running through various cables, and/or the data "traffic" going back and forth in the cable. Apparently not all cables are alike.