Weird "out of space" pop-up error?

Question

Weird "out of space" pop-up error?

I am getting this strange "out of space" pop up error that keeps popping up on my Mac. It says I am currently over my xxx GB limit and asks me to upgrade my account. This does not lead to anywhere, and I don't know where it is coming from. It allows me two options "Dismiss" or "Upgrade Today" either option does nothing, but it keeps popping up. What is this? I do have a screenshot of this error message if that helps. This is on a MacBook Pro with 10.8

Posted on Sep 23, 2013 11:49 AM

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Answer 1

dominic23

Level 10

83,904 points

Sep 23, 2013 11:55 AM in response to Computer Impressions

Go step by step and test.

1. Empty Trash.

http://support.apple.com/kb/PH10677

2. Delete "Recovered Messages", if any.

Hold the option key down and click "Go" menu in the Finder menu bar.

Select "Library" from the dropdown.

Library > Mail > V2 > Mailboxes

Delete "Recovered Messages", if any.

Empty Trash. Restart.

3. Repair Disk

Steps 1 through 7

http://support.apple.com/kb/PH5836

4. For more on this and very helpful tips:

http://pondini.org/OSX/DiskSpace.html

http://pondini.org/OSX/LionStorage.html

5. Disk space / Time Machine ?/ Local Snapshots

http://support.apple.com/kb/ht4878

6 Re-index Macintosh HD

System Preferences > Spotlight > Privacy

http://support.apple.com/kb/ht2409

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Answer 2

Linc Davis

Level 10

209,541 points

Sep 23, 2013 1:10 PM in response to Computer Impressions

Please post the screenshot. The message has nothing at all to do with disk space.

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Answer 3

Sep 23, 2013 4:15 PM in response to Linc Davis

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Answer 4

Sep 23, 2013 4:17 PM in response to Linc Davis

This message will continue to pop up...This morning, there were 6 boxes on the screen saying the same thing... There is not program name in the top left corner of the finder menu when you click on the box...this is extremely strange

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Answer 5

Linc Davis

Level 10

209,541 points

Sep 23, 2013 5:10 PM in response to Computer Impressions

That looks like a message from a web server, referring to your storage account on the server. Click the "Upgrade" button and see what happens.

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Answer 6

Sep 23, 2013 7:37 PM in response to Linc Davis

I did that, it goes nowhere regardless which option I click on. Could this be malware on a Mac??

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Answer 7

Linc Davis

Level 10

209,541 points

Sep 23, 2013 8:08 PM in response to Computer Impressions

Please read this whole message before doing anything.

I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.

Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

Step 1

Triple-click the line of text below on this page to select it:

kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef

Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.

Step 2

Repeat with this line:

{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef

This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

Step 3

{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef

Step 4

ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef

Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

Step 5

osascript -e 'tell application "System Events" to get name of login items' | open -ef

Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.

You can then quit Terminal.

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