Skip navigation

Problems with iTunes match

187 Views 2 Replies Latest reply: Sep 23, 2013 1:24 PM by Karl Emerick RSS
Karl Emerick Calculating status...
Currently Being Moderated
Sep 23, 2013 11:54 AM

I'm having problems with my iTunes account in my Macbook. None of the music I have in the cloud is accessable to me. A few days ago I tried to update music on my iPod and instead of adding music it erased almost everything on it. After that much of my music collection was grey. I tried all sorts of things, such a reinstalling iTunes and nothing helped. I asked today in the Apple store and an employee there suggested I de-authorize and then re-authorize the computer. The sum result now being that none of my music in the cloud is visible. Strangely enough, I can still see and play the music from my iPad and iPhone. Any suggestions?

 

Thanks,

 

Karl

MacBook Pro
  • C.A.Lee Calculating status...
    Currently Being Moderated
    Sep 23, 2013 12:13 PM (in response to Karl Emerick)

    I had a similar problem in the first 2 days after IOS 7 was released. iTunes Match would not update, and previously matched tunes showed "waiting". After many attempts to resolve the problem... Re authorizing my computer, numerous forced updates iTunes Match... the problem has resolved itself. As of Sept. 22, all functions have returned to normal. Playlists and artwork for 110G working, and access able from all my devices.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.