wrong artwork on iphone, but it's correct on itunes?

Hello AnddDee,

Thank you for using Apple Support Communities!

I would next try this:

Go to your device in iTunes, and click the Music tab at the top.

From: iOS: How to transfer or sync content to your computer

http://support.apple.com/kb/HT1296

Uncheck the Sync Music checkbox, then click apply in the lower right corner. Restart both the computer and the iPhone:
iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430

Then recheck that Sync Music checkbox and click apply.

All the very best,

Sterling

I wonder if this works, it seems like a generic answer

This happened on my iPhone 4... when I noticed that one of my albums (Album A) only had 2 out of the 16 songs on my iPhone. All songs were checked marked in iTunes on my computer. I looked more closely by going into the "Info menu" on the missing songs and realized that the "Part of a compilation" box was checked on the songs on the "Info tab". I unchecked the box on each song because (Album A) is NOT a compilation of songs...

I then re-synced my phone and the songs showed back up... PROBLEM 1 SOLVED...

However, now an other album (Album B) that I had downloaded displayed the wrong artwork... when previously it was correct. SO PROBLEM 2... or THE ARTWORK PROBLEM...

I read many forums and tried everything and nothing worked... the artwork was correct in iTunes, but wrong on my iPhone.

Then I tried this...

The album that was displaying the wrong artwork (Album B) was a "best of" album... so on that album I actually checked the "Compilation" box for each song by going to the "Info menu" and the "Info tab" and re-synced... then voila!!!

The correct artwork was back!!!!!

Hope this works for you!!!

I just followed the instructions, it solved the problem of incorrect artwork attached to various songs.

However, it seems to have removed some of the previous artwork as well (still showing in Itunes just not on my Iphone now when it was before).

All remaining artwork is attached to the correct artist / album / song etc though.

Ahhhh!!! Sterling!!!! IT Totally worked!!! Thank you!!! It was driving me crazy!!!

THANK YOU!

sterling r wrote:

Hello AnddDee,

Thank you for using Apple Support Communities!

I would next try this:

Go to your device in iTunes, and click the Music tab at the top.

From: iOS: How to transfer or sync content to your computer

http://support.apple.com/kb/HT1296

Uncheck the Sync Music checkbox, then click apply in the lower right corner. Restart both the computer and the iPhone:
iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430

Then recheck that Sync Music checkbox and click apply.

All the very best,

Sterling

-

Hi Sterling R -

I tried this, but it didn't work. I've also tried the manual add thing... also doesn't work. I should add that I also have the problem that these songs won't play on my iPhone (5s) but do in iTunes. Any other ideas?

Btw... here's a screenshot... it supposedly syncs... but own't play so it apparently attempts to pull from iCloud but fails... so then moves to the next song after a couple seconds.. other songs that are failing do same.

I've tried everything... even tried deleting all copies from iTunes and iPhone, restarting, and then re-downloading... no love. Same issue (exact same incorrect artwork)!

For what it's worth, I found this online, and maybe many people know about this now. But, I found that to keep my own artwork rather than iTunes Store digital box artwork, I simply turn ON the Airplane Mode on my iPod Touch before synching. My iPod (or iPhone) can't communicate with iTunes during Airplane mode, so it only synchs the art available, which is my library artwork. Then, you can turn Airplane mode OFF to use the internet, Email, phone calls, etc.

I just ran into the same thing, syncing the latest version of iTunes (Mac) with my iPad Mini 4. I found that if under Settings for my iPad in iTunes, I chose not to sync music, re-synced the iPad, then chose to sync music again, everything came back normal and with the correct artwork.

I have the same problem now that I've upgraded to Itunes 12.7.0.166 Most of the artwork on my new iPhone SE is correct, but since I upgraded to the new iOS, anything I add has Beatles artwork.