I'm being asked to register again... (4 years later!)

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Level 1

30 points

I'm being asked to register again... (4 years later!)

Hi y'all...

Just went to print a document that was opened in my version of Pages (iWork '09) and lo-and-behold it tells me I cannot print until I register my 30 day trial version!!!

I've been using this since I purchased it in '09!! So... since it won't let me print, I went ahead and followed the link to re-"Register" this product.

Turns out the Product Registration Website has been shut down.

The problem herein is that the statement "it's OK if you don't register it" doesn't fly... because now I can't use the software I purchased!

What a crock of fecal matter!!!

So...now what do I do??

Mac Pro, Mac OS X (10.7.4), Logic 9, 4TB of OWC HD's

Posted on Sep 23, 2013 12:51 PM

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Answer 1

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Peggy

Level 8

41,601 points

Sep 23, 2013 4:32 PM in response to Andy Kotz

Have you erased you hard drive & reinstalled recently? Getting the request for a serial number means that at some time you had the iWork ’09 trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. The easiest way to fix the problem is to use Yvan Koenig's AppleScript that removes the files. Yvan's box.com account often is out of bandwith. I have put a copy on my Box.com account in the iWork folder. Download uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button.

Apple's support article on the subject says it's due to having a copy of the trial that is a higher version that the one you've purchased, but I'm not sure that is very common. This problem started with Snow Leopard & it seems to be some code in the iWork installers that doesn't do what it should.

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