Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't unlock my phone after changing to longer password

My company has requested that we move to a longer password on our phones. So I went into my settings and changed from using "simple" password (4 digits). It came up with a keypad and I entered a new 6 digit password instead. I decided to keep using numbers and not any letters. Now when I try to unlock my phone, the old numeric keypad shows up. I enter the 6 digits and nothing. The old 4 digits don't work either. If I keep trying, the company will wipe my phone. What can I do? I do have a recent backup, so maybe restore is my only option?


I am currently running iOS 7 on an iPhone 4s.


Thanks

iMac 3.06 GHz Intel Core i3, Mac OS X (10.6.8), 12GB RAM, iPhone 3gs, iPhone 4s

Posted on Sep 23, 2013 1:08 PM

Reply
1 reply

Can't unlock my phone after changing to longer password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.