Q: Cannot download Apps

Hi NoelleKarin,

When troubleshooting iTunes Store connection issues, the following articles provide the best information:

First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in, then attempt to download an application once more.

iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311

If the above did not resolve your issue, refer to the following:

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

If you haven't been able to connect to the iTunes Store:

 

- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.

 

- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.

 

- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.

 

- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.

 

- Try resetting (turning off and then on again) your Wi-Fi router

 

- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsor iOS: Troubleshooting Wi-Fi networks and connections.

Thanks,

Matt M.