Hi jcorrigan,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Troubleshooting iPhone, iPad, and iPod touch accessories
http://support.apple.com/kb/TS2634
The information below for bluetooth troubleshooting would be similar for the iPad as well.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
- Third-party Bluetooth headsets may not be compatible with all iPhone models. Before troubleshooting or setting up service, check the product's website and verify that the headset is compatible with your iPhone.
- Make sure iPhone is set to play sound through the headset. Tap Audio Source and choose iPhone Bluetooth Headset.
- Make sure the headset and iPhone are charged.
- Turn the headset off and on.
- Try turning iPhone off and then on again.
- On iPhone, make sure Bluetooth is turned on: In the Home screen, choose Settings > Bluetooth and turn Bluetooth on.
- In the Bluetooth settings pane, verify that the headset is discoverable. (For third-party Bluetooth headsets, refer to the manual for instructions on setup, headset discovery, and default security codes.
- When the headset appears in the list of Bluetooth devices, tap to pair the iPhone with the headset.
- If the headset does not appear, ensure it is discoverable and not currently paired with another phone.
- If prompted by the iPhone, enter the security code "0000" and tap connect.
- If the iPhone still does not pair with the headset, remove all records of other Bluetooth paired devices. Choose Settings > Bluetooth. Then choose "Forget this device".
- Try turning iPhone off and then on again.
- Try a known-good Bluetooth headset.
- If the issue is solved with a known good headset, the issue is with original headset.
- If the issue is not solved with a known good headset, and the settings are correct on the iPhone, replace the iPhone.
- Verify the headset in question works on the replacement phone.
Cheers,
- Judy