Previous 1 2 3 Next 44 Replies Latest reply: Aug 15, 2015 10:17 PM by deezlyn Go to original post
  • Tom@RadioShack Level 1 Level 1

    Here is the down and dirty.  Just had a customer come in with the same problem.  iMessage worked on iphone but would fail connection on the iPad. I was able to fix by doing the following...takes only couple minutes


    Settings>General>Reset>Reset All Settings. 


    Note: This will not erase any of your saved information. I have been able to fix a majority of all problems using this method.



    Hope this helps the rest of you.

  • Level 2 Level 2

    Here are the most common solutions to resolve connection issues for Facetime & iMessage:

  • Larryfilm Level 1 Level 1

    There is a way simpler solution tha so far has worked for me and many people stucked even after "reset network settings" or full restore.


    I have an iPhone 4 with iOS 7.0.3 and I went through those steps:


    1. Go to "Settings">Scroll down to "iTunes Store & App Store">Logout from the account
    2. Turn off your device, wait 1 minute or 2 then turn your device back on
    3. Return to "Settings">Scroll down to "iTunes Store & App Store">Login (can take up to a minute)
    4. And voilà! iMessage and FaceTime are back in business!


    Note: once again, it works without any need for a restoration and/or reset network settings and/or Erase All Content and Settings.


    This fixes as well all the problems in Google+/Facebook/WhatsApp/etc. that require you to "Connect to iTunes to activate push notifications".

  • missabillon24 Level 1 Level 1

    Does this erase everything on your device.? I cannot sign I to iMessage or FaceTime, but I don't want to delete all of my pictures & apps, etc.

  • UnbrknCh8n Level 1 Level 1

    I have an iPhone 4, and iMessage wasn't working (like the people above).  I tried several of the solutions above, but didn't yet try an erase and restore.  I followed Larryfilm's advice above and it did work.  So I signed out of iTunes (in settings), powered the phone down, waited a few minutes, turned my phone on then logged into iTunes (in the settings).  I could then go into settings and turn on iMessage and FaceTime and both of them could be logged in and connected fine.


    It's nice when something works.  Thanks, Larryfilm!!

  • spookster8868 Level 1 Level 1

    Tried this several times and still no luck.  Any chance Apple will come up with a fix anytime soon?  This is frustrating to say the least.

  • spookster8868 Level 1 Level 1

    Update:  I had been overseas and had failed to set my clock to "automatically adjust" and had also turned off my location device to cancel roaming.  Once that was re-programmed, I followed Larryfilm's instructions and Facetime works perfectly.


    Many thanks! 

  • Dave83451 Level 1 Level 1

    Larryfilm's answer worked for me too.

    But I cannot figure out how to award him 10 points.


    Thank you.

  • Julie Mountain Level 1 Level 1

    Thank you. I was about to weep with frustration. Your solution worked. V grateful!

  • frogs746 Level 1 Level 1

    +10 points to Larryfilm

  • JonathanSmith2006 Level 1 Level 1

    What fixed it for me was signing in with an alternative account, I have one for me and one for my wife. Hers was not working. I put mine in and it took me in to choose the email addresses to associate with the iPad and iMessage/FT. Once it got me in there I backed out and signed in with hers and it worked. Hope that helps some of you. I realize some people don't have two accounts. I remember back with MobileMe there was a fix you had to do occasionally to "reset" that service that is similar to this. I would suggest if you don't have a second one to try just try a different email and bogus password to attempt this reset I speak of. It is of course going to deny you login but it might just reset it like I'm talking about.  It's worth a shot if you don't have a second legitimate account to do what I initially suggested.

  • Tameca1537 Level 1 Level 1

    Solution to can't sign in to IMessage!

    Go to Settings; then General; then Date & Time; select Set Automatically.

    This should solve your problem. I'm guessing since iMessage is instant everyone time has to be set according to IOS system.


    Hope this helps!

  • tarabuses Level 1 Level 1

    Another iPhone 4 user saying thanks to Larryfilm for fixing my iMessage connection problem.

  • Michael Diener1 Level 1 Level 1

    I went through the hassle of changing my Apple ID and password and then changing them back. I tried signing back in under iMessages and it worked like a charm. Kind of a pain to have to confirm updated email addresses/passwords, but it took a fraction of the time it would take to restore from backup.

  • _mary_mary Level 1 Level 1

    This worked (Larryfilm)! Had to do two times. Maybe I didn't turn off long enough the first time.