I have an Apple Case number.
I am appalled at the fact that I am unable to receive a satisfactory resolution to my issue from Apple, a company that half of my house is filled with products from (I can provide serial numbers for each one of those products so you can verify the validity of my statement, I have 1 iPhone 5 and 2 iPhone 4, 2 Apple TVs, 1 iMac). I will attempt to explain my issue here, again, though a lengthy explanation can be found on the case I provided above.
My iPhone 4 was on 6.1.3 and everything was great, I then updated to iOS 7.0.3 and upon doing so my wifi is no longer functioning. I had an appointment today, October 31, 2013, at at 7:20pm and the outcome was for me to pay $150 for a replacement iPhone 4 for which I have paid already in full in the past, which will not be unlocked, as opposed to my current one, and all because I upgraded to the "new and improved" iOS 7, as Apple describes its new iOS.
The amount of complains in the Apple community forums regarding this EXACT issue I'm facing in staggering (I can provide links to threads), and Apple should finally acknowledge the issue as to help us loyal customers.
I am not trying to get a new iPhone, I am not trying to cheat Apple, all I need is just my iPhone's wifi to function again, that's all. But I don't want to pay $150 as I believe it is very unfair when the cause of the issue is the very iOS software that Apple urged us to update to. I spoke to Bill from Apple Customer Care (very polite and understanding), who then transferred me to Brittany (very polite and understanding), who then escalated and transferred me to Steve (also very polite and understanding), but none were able to assist me. I offered to send my iPhone in so it could be checked, I offered to incur shipping and handling charges, but that's not how the system works asper their responses.
Today is Halloween, I left work at 6pm and drove through traffic to go to the Apple store, I spent 40 minutes at the Apple Store, I then called Apple and was on the phone for 88 minutes exactly, and I am still at step 1. Steve helped me setup a second appointment for Monday, November, 4th at 7:40pm to go to the same Apple Store so they could check the phone, AGAIN.
Please assist me.
Thank you kindly.