Previous 1 16 17 18 19 20 Next 581 Replies Latest reply: Oct 4, 2014 3:34 PM by jacobfreakingharris Go to original post Branched to a new discussion.
  • TJBUSMC1973 Level 5 Level 5 (7,310 points)

    Agree all you want, it won't change a thing.

     

    Either get the system changed, or work within the system.

     

    Nothing you say or do on this forum will change the system.

     

    Now, if you want to actually have a chance at making the system change, then give feedback to Apple, and contact your local federal representative, and tell them you want the consumer laws to be updated.

     

    You are wasting your time and effort on this forum trying to get the rules changed.

  • ash.ip Level 1 Level 1 (0 points)

    all,

     

    i spent sometime yesterday using online help / chat at apple for the wi-fi greyed / dim problem on my 4s. after going through multiple steps (do as they ask), they concluded this to be a h/w problem. i was recommended to contact repair center. i contacted the repair center and they recommended either to pay some money to get a replacement for 4s as a 4s or better to upgrade to iphone 5s by paying more money.

     

    eventually, i think, apple has lost it. i am in no way going to buy another product (i have been using their products - 3gs, 4, 4s and ipad 2 for many years now). my 4s is just 1 yr 3 mths old (worked well with previous versions of ios than 7). bought it by paying a lot of money (most of us did, right).

     

    evidently, it is a harware hungry ios 7 (including 7.0.4) issue, which resulted in wi-fi hardware failure (a 64 bit based operating system asking non-compatible hardware parts to perform operations results in heating and eventually failure over time and time). there might be few more failures, which i presume, will come up eventually.

     

    now, i plan to sell this phone before it is useless in all functionalities.

     

    sad, to move away from brand of trust.

     

    and yes, i think a controlled and efficient testing of ios 7 on all iphone hardware options (4,4s,5) before a final live rollout (forced install) would have saved apple's image. it is, in my view, a big loss to apple. it's just that, they do not know it yet. if they know and cannot do anything, still their loss.

  • md.knopp Level 1 Level 1 (0 points)

    I hate to say this, but Apple has changed for the worse. It used to be that Apple released a product when it was ready, not when it was scheduled. Now Apple seems just like every other junk manufacturer. Release the product to a schedule and fix the defects in the field.

     

    Tim Cook should post the quote by Will Rogers at the entrance to every Apple building.

     

    "It takes a lifetime to build a good reputation, but you can lose it in a minute."

     

    I have heard more people say that they are done with Apple and will be buying another company's phone because of this wifi issue and Apple's non-response than I have ever heard regarding anything. Apple has dropped the ball so many times and in so many places with this fiasco that it isn't even funny. First, they obviously didn't do sufficient testing. Then, they have had a terrible and scattershot response to the problem.

     

    So, the score on this?

     

    Release a well quality product? FAILED (I love iOS7, but when it breaks so many phones it wasn't quality or ready.)

     

    Live up to their much vaunted great customer service? FAILED (The myriad of different responses and abolutely unacceptable response to pay money to fix an issue made by Apple is the epitomy of terrible customer service. It reminds me of Microsoft from the 90s where they wanted to charge money for customers support on a brand new version of Windows.)

     

    Apple lives and breaths on their reputation. A reputation that took a lifetime to build and cultivate through quality and support so top notch that word of mouth and testimonial got them to where they are. But these last few minutes are destroying all of that work.

     

    Tim, get your act together before history judges you as an example of what not to do.

  • jonfromdaleville Level 2 Level 2 (440 points)

    ash.ip wrote:

     

     

    evidently, it is a harware hungry ios 7 (including 7.0.4) issue, which resulted in wi-fi hardware failure (a 64 bit based operating system asking non-compatible hardware parts to perform operations results in heating and eventually failure over time and time). there might be few more failures, which i presume, will come up eventually.

     

    iOS 7 is not a 64 bit based OS. The iPhone 5s can run 64 bit compatible apps. The OS is not 64bit though.

     

    Another point here, the iPhone has a built in heat sensor that automatically shuts down the phone when it is triggered to prevent damage to hardware.

  • jonfromdaleville Level 2 Level 2 (440 points)

    I'd just like to point out that no person or company is perfect. Apple just happens to be one of the best we have at the moment. You can cry about one issue they have and demand things and threaten to buy other products, but in the end Apple is still one of the best companies in our time. Best in customer service, best in products released.

     

    Have fun being the entitled whiner.

  • md.knopp Level 1 Level 1 (0 points)

    So tell me mister ostrich with your head stuck in the sand.

     

    This Thanksgiving my cousin, who has been a loyal Apple customer for seven years now, complained about iOS7 breaking his iPhone 4s. I asked if he had contacted Apple support. He had. Apple's response was to buy a new phone or spend $199 for repairs. My cousin was understandably upset with a company that took a perfectly functioning phone and broke it with their OS update and then said that he should pay more money to fix their screw up.

     

    He told me that he was done with iPhones and was going to buy an Android phone on Black Friday. I mentioned that Android is notorious for not updating their phones. His reply was a simple, "Good. Then I don't have to worry about them screwing up my phone."

     

    The next day he bought a Samsung Galaxy phone. There is a very good chance that not only did Apple lose my cousin as a customer for the rest of his life, but they also lost a person who for the over the last six to seven years has evangelised Apple products to other family and friends.

     

    The future cost of this mistake, and more importantly Apple's completely unacceptable response has cost them almost immeasurable profit. And that is just my cousin. Look at this thread and the over half a dozen others on this forum, and that is just the small percentage that even cares to let Apple know of their displeasure and didn't just leave them behind without even a middle finger. How many thousands has Apple alienated with this attitude? How many can they afford to alienate?

     

    You say that Apple is the best company. Maybe your right, maybe your wrong, and maybe you used to be right. That however, is completely irrelevant. History is littered with the carcasses of the best. This is especially true in tech. Blackberry used to be the best. Nokia used to be the best. Motorola used to be the best. IBM used to be the best.

     

    I like Apple. I like them enough to tell them that I personally see a problem with the way that they are acting. I like them enough to not accept the reply of we are the best available. In business you are either moving forward or you are dying. A company who accepts being the best of a bad bunch isn't going to hold that crown for long. Apple themselves proved that to the other best in the mobile industry.

     

    So, take off your rose colored glasses and take a real hard look at the company that you love. They are not operating up to their old standards. And just because they are better than the rest right now doesn't mean that they will remain there by being complacent.

  • md.knopp Level 1 Level 1 (0 points)

    jonfromdaleville wrote:

     

    ash.ip wrote:

     

     

    evidently, it is a harware hungry ios 7 (including 7.0.4) issue, which resulted in wi-fi hardware failure (a 64 bit based operating system asking non-compatible hardware parts to perform operations results in heating and eventually failure over time and time). there might be few more failures, which i presume, will come up eventually.

     

    iOS 7 is not a 64 bit based OS. The iPhone 5s can run 64 bit compatible apps. The OS is not 64bit though.

     

    Another point here, the iPhone has a built in heat sensor that automatically shuts down the phone when it is triggered to prevent damage to hardware.

     

    Apple would seem to disagree with you.

     

    "Apple engineered iOS 7 to take full advantage of the advanced 64-bit technologies in iPhone 5s, including the native 64-bit kernel, libraries and drivers."

     

    Excerpt from "iOS 7 With Completely Redesigned User Interface & Great New Features Available September 18" Apple Press Release.

     

    Of course, that being said, I doubt that it is relevant to the iPhone 4s which doesn't have a processor capable of executing 64-bit code and thus likely does run a 32-bit version.

  • Prokhozhy Level 1 Level 1 (0 points)

    TJBUSMC1973 wrote:

    You know, you're right.  In the end, it's an issue with a device being defective.  I completely agree!

    The device was defective from git-go. It had a defective chip in it. That chip was a time bomb. The timing of its going off (before or after the warranty expiration date) is irrelevant. Because I was sold a defective device, and I paid the full price for it. One more time: I paid the full price for a defective device. I did not know it was defective. Applie may or may have not known about it, but it certainly should have known. I don't care. I paid the full price for an egg which could go bad at any time. It did go bad. Apple did not do anything to remedy this situation. It did not apologize for having sold a defective device. It did not offer full compensation which I feel is due to me for having been sold a defective device. I have been fooled. And you go on about warranties (how does that apply to a device that had a latent defect from the start?) and being nice (to a company that has fooled me out of my money and given me an iBrick instead of a fully functional iPhone - and won't even admit its fault). Are you even listening?

  • Prokhozhy Level 1 Level 1 (0 points)

    JoeBlow2444 wrote:

    All hardware can fail, given the right conditions.

    iPhones with the bad wifi chip were apparently destined to fail no matter what, because they were defective from the start. And Apple created the "right conditions" for that (I did not "put lava into the cup", Apple directed me to do it). Anyway, regardless of when a defective part fails (within or without the warranty period), to sell a device with such defective part inside is to fool the buyer who pays the full price for a substandard product. Key words: deception, bad faith.

     

    JoeBlow2444 wrote:

    Oh, the horror of having to be polite to someone you're asking for a favor.

    Very funny. The "someone" you are talking about has failed to recognize the problem (more than two months after it emerged), keeps sending contradictory signals to its customers, and from all accounts is behaving like thousands of people owning its dysfunctional products rendered partially useless by its acts or omissions are a big fat nobody. I don't feel like asking for favors from that "someone", and given the situation as it stands now I am all out of polite moves. Key words: arrogance, callousness.

     

    JoeBlow2444 wrote:

    Apple sold you an egg, which was perfectly fine during the warranty period.

    No, it appeared to be perfectly fine, while all the time the time bomb inside was ticking. Remember, the bad chip was in the iPhone from day 1. It was a lottery: some people got "lucky" and their iPhone broke before their warranties expired, others just were ****ed, plain and simple. And this moral turpitude on the part of the manufacturer is even more frustrating because:

     

    JoeBlow2444 wrote:

    A couple months ago, Apple "announced financial results for its fiscal 2013 fourth quarter ... quarterly revenue of $37.5 billion and quarterly net profit of $7.5 billion".

    And you know what, when a lot of people are thinking bad things about "someone", it may generate some really bad karma. Well, maybe not in this life...

  • stormqueenx Level 1 Level 1 (0 points)

    IPhone 4s and I have also got this problem had for nearly a year and a bit and had no problems until this week so not sure if it is ios7 or not because surely it would have happened sooner as I downloaded ios7 on the day it was released back in aeptemeber. I've tried all of apples solutions and nothing

  • jonfromdaleville Level 2 Level 2 (440 points)

    md.knopp wrote:

     

    Apple would seem to disagree with you.

     

    "Apple engineered iOS 7 to take full advantage of the advanced 64-bit technologies in iPhone 5s, including the native 64-bit kernel, libraries and drivers."

     

    Excerpt from "iOS 7 With Completely Redesigned User Interface & Great New Features Available September 18" Apple Press Release.

     

    Of course, that being said, I doubt that it is relevant to the iPhone 4s which doesn't have a processor capable of executing 64-bit code and thus likely does run a 32-bit version.

    That doesn't disagree with what I said at all. Yes iOS 7 can take advantage of the 64bit chip. Doesn't say iOS 7 is a 64bit OS.

  • Prokhozhy Level 1 Level 1 (0 points)

    TJBUSMCcc1973 wrote:

    Agree all you want, it won't change a thing.

    Either get the system changed, or work within the system.

    Nothing you say or do on this forum will change the system.

    It's really funny that it was you, of all forum writers, who quoted a "certain Sith Lord".

    Remember: "Only a Sith deals in absolutes" (or something to that effect).

    Actually, there is a third option (and - I am sure - a fourth, a fifth, etc.): find a different system with a more suitable set of rules. To limit the set of options available to someone who needs to make a decision is somewhat narrow-minded, if not downright arrogant.

    And I (and many others like me) will do just that. Leave this system for a better one. This iBrick is my last Apple product. You may think it's for the better - the "whining" will stop, and you can go on admiring your favorite brand unmolested. But losing a "pain in the ***" is really a bad thing, because it tells the *** that something is wrong with it. If the *** is - or chooses to remain - ignorant of the problem, it may perish - similarly, a person who feels no pain may bleed to death without seeing the bleeding exactly because he or she feels no pain.

    Permit me to leave you with another quotation: "For want of a nail, the shoe was lost..." You do the math...

  • md.knopp Level 1 Level 1 (0 points)

    Let me strip this down to the bare bones of the statement released by Apple.

     

    "including the native 64-bit kernel, libraries and drivers"

     

    They don't even mince words here they flat out state that the kernal, libraries, and drivers of the OS are native 64-bit. What more is needed for an OS to be 64-bit?

  • jonfromdaleville Level 2 Level 2 (440 points)

    The issue is, this is a user to user technical support forum. People post their technical issues, other users help them try to fix them.

     

    Ranting, complaining, threats and everything else are not seen by Apple. Matter of fact, even though they are being directed at Apple, they seem to be directed towards those users who are trying to help people with their problems, they clutter up threads and cause people to not be able to find help for their technical issues.

     

    If you've tried all the suggested troubleshooting and you want to complain. By all means use Apple.com/feedback to do that. If you want a forum to express your concerns or anything besides ask technical support questions. Find another forum.

     

    We are not a shoulder to cry on. We just want to help people fix their issues to the best of our ability.

  • md.knopp Level 1 Level 1 (0 points)

    Exactly, it amazes me that people think bringing this up means that we hate Apple. It is the exact opposite.

     

    It is the same way to tell who is really your friend. Do something dumb. A fake friend will give you empty praise and platitudes, a true friend will look you in the eye and tell you that you did something dumb. People who care for others (be that people or companies) care to see them improve and part of helping someone improve is pointing out when they mess up and what they could or should have done to different.

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