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wifi greyed out after update to ios7

85713 Views 584 Replies Latest reply: Apr 19, 2014 7:37 AM by Csound1 RSS Branched to a new discussion.
  • vaportrails2002 Level 1 Level 1 (0 points)
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    Dec 19, 2013 8:49 AM (in response to JoeBlow2444)

     

    JoeBlow2444 wrote:

     

    a google dictionary answer!? Please ....

    Actually, it was Apple's dictionary.

    Actually yours was from oxford....wrong again!  http://www.oxforddictionaries.com/us/definition/american_english/optimize

  • JoeBlow2444 Level 1 Level 1 (10 points)
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    Dec 19, 2013 9:26 AM (in response to vaportrails2002)

    No, it was the Apple Dictionary.  Apple Dictionary pulls from several sources.

     

    ...IN ANY CASE....

     

    It remains true that, if the wifi option is greyed out, and a restart/reset/restore doesn't fix it, it's a hardware issue that requires a replacment iphone. (or a 3rd party repair).  Apple will provide the replacmeent free if you are in warranty, otherwise it'll cost you.

  • dertom1895 Level 1 Level 1 (0 points)
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    Dec 19, 2013 9:27 AM (in response to vaportrails2002)

    To my 'fellow sufferers' something to have a smile on(sort of):

    http://vimeo.com/79695097

  • Mishmumkin Level 1 Level 1 (0 points)
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    Dec 20, 2013 12:28 AM (in response to JoeBlow2444)

    Not necessarily so, Joe - but then you are in so much denial to any other person's views that is evidently pointless to point out that you are factually incorrect - unless of course I have been hallucinating and imagining optherwise - based on actual experience ..... or was I dreaming?!

     

    My advice to all of you out there, ignore JoeBlows doom laden advice.  "Something is rotten in the state of Cupertino ...." - chip, firmware, hardware, packaging, bad batch, design fault, ..... who knows, the phones should not behave in the way that they are doing and you have rights as a consumer.  Can't answer for the laws in the States, but this side of the pond we have greater respect for longevity and the expectation of a product's life.

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 20, 2013 10:42 AM (in response to Mishmumkin)

    Not necessarily so, Joe

    Not necessarily so... What?

     

    -It was in fact the Apple Dictionary.

     

    -If the 'three R's' (Restart, Reset, Restore) don't fix it, it is indeed a hardware issue.

     

    -Hardware issues like that require a repair or replacement.

     

    -Apple will replace iphones in that condition while in Warranty, free of charge.

     

    -Apple will charge for a replacement outside warranty.

     

    Which if those are you disagreeing with? And why?

     

    the phones should not behave in the way that they are doing and you have rights as a consumer.

    Yup- if the device fails in the warranty period, you get a replacement! Cool, huh?

  • euromad Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 20, 2013 8:06 PM (in response to lqtb)

    Well I have four iphone 4s on Verizon that are in the same boat.  After the IOS 7 upgrade they all lost the Wi-Fi+BT antennas. 

    These phones will connect to the Wi-Fi for about 5 minutes, only when the phone has been turned of and stored in 40-50 deg F for some time.

     

    I left the phone in my truck over night.  On my way to the store I turned it on and the Wi-Fi was available so was the BT; but only for a short period of time (10 minutes max!)

     

    It is apparent that there is some kind of overheating issue with the chipset.

     

    I talked to the Apple support over the phone and they suggested going to the store.  The store tech wouldn't do anything for me as the phone was out of warranty...he wanted to sell me a replacement 4S for $199...

     

    The next day I called Apple again, and taked to a "manager"; she tried to sell me a replacement one + the apple care package.  She acknoledge that their update ruined the phone; however she was not ready to make any exceptions!

     

    This is nothing short of a ripoff...When there is a documented issue caused by manufacturer (such as a recall on any car, truck, van) customers should not bear financial burden related to the subsequent repairs.  Last month Dodge had a recall on my truck (also out of warranty) and they did not charge me a dime...Apple should recognize this issue and correct the problem, without ripping their customers of. 

     

    They would not let me downgrade back to IOS 6, and they said probabluy the circutry is fried anyhow, so the downgrade would not help either.

    Apples solution is to sell me a replacement phone and probably push their Apple care. 

     

    Very disapointed the way they are handling this problem....

  • tomski84 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 21, 2013 1:10 AM (in response to lqtb)

    Going to try and dodge the petty bickering going on in this thread to let people who are trying to find a solution know that the hard reset has worked three times for me now. The second time it took about 24 hours before it would reset the Wi-Fi.

     

    I'm really unsure what the problem is, no one (at least on this forum) is, and all the horse manure spouted as fact in this thread for the past 20 odd pages is mostly speculation and should be taken with a hand full of salt.

     

    I still have hope it's a software issue. If it's hardware then thank god I'm in warranty. For the rest of you, hopefully Apple will come to understand that this isn't just one isolated "the guy in the factory didn't solder the chip correctly" case, but seems to be effecting a rather large inventory of stock, and they should initiate a returns program on the seleceted models if they wish to retain their reputation. If they don't, well, they're no better than the elf who destroys Christmas in that Santa film by making all the wooden toys fall apart (I forget the title, although it does star Dudley Moore).

     

    That's my two pence, which is a euphimism for my opinion on the matter, for the rottweilers amongst us!

  • Mishmumkin Level 1 Level 1 (0 points)
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    Dec 21, 2013 8:30 AM (in response to JoeBlow2444)

    Joe, you were asking what I was disagreeing with you on, I was replying to the very last line of your previous post, vis:

     

    "Apple will provide the replacmeent free if you are in warranty, otherwise it'll cost you."

     

    Throughout all your posts you have maintained an absolute black and white view on this problem.  I was disagreeing with your either/or option.

     

    My phone was 18 months old, I had a free of charge replacement.  I had already made this clear in previous posts yet you choose to ignore it.  Do you see my problem Joe?  You set out a strong message in this thread on entitlements and refuse to accept that there can be alternatives.

     

    The fact of the matter is that there is something that has gone wrong with quite a large number of these phones, the incidence of which has apparently spiked following the upgrade to IOS7.  Cause or effect?  Who knows.  I am certainly not qualified to judge.  What I can say is that the number of people affected is significant and I regret that I cannot accept that quite such an expensive gadget can fail so completely within so short a time after purchase; and 18 months after purchase qualifies as a short length of time in my book.

     

    You may disagree; that is your prerogative. 

     

    I prefer to subscribe to the view that if you have screwed up as a company, you put your hand up, take the hit and concentrate on getting that bit of the operation right.  We have done that in our company and, yes it can be finacially painful, but the goodwill that comes out of it is a far better investment for the long term.

     

    So big picture options:  short term - ignore the problem and hope the company has sufficient brand loyalty to ride the storm and not lose too much market share from the experience; long term - undertake a controlled damage limitation exercise, reward customer loyalty and achieve a stronger brand image as a result.

     

    I know which way I would go.

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 22, 2013 12:13 PM (in response to Mishmumkin)

    My phone was 18 months old, I had a free of charge replacement.  I had already made this clear in previous posts yet you choose to ignore it.

    Cool. So, you found someone who was willing to make an exception. But, AS A RULE, Apple does not fix/replace out-of-warranty hardware for free.  There are, of course, rare exceptions. (Or are you the person in the UK, where they have a law that gives you 2 years warranty automatically? Whatever.)

     

    A few days ago, I was posting about how your chance of them making one of those rare exceptions goes up if you're polite to the employees, and I got yelled at for it. ::shrug::

     

    The fact of the matter is that there is something that has gone wrong with quite a large number of these phones

    None of us here have the actual numbers. With literally MILLIONS of iphone users, even a thousand or two faulty ones are a fraction of one percent.  The absolute number might be "large" (assuming an appropriate  definition of 'large'), but the percentage is miniscule.

    I regret that I cannot accept that quite such an expensive gadget can fail so completely within so short a time after purchase; and 18 months after purchase qualifies as a short length of time in my book.

    "Sit with a pretty girl, and an hour seems like a minute. Sit on a hot stove, and a minute seems like an hour."  Sorry, I'm not responsible (nor is Apple) for your perception of what is a 'short' or 'long' time.  Apple warranties it's devices for one (1)  year, with an optional second year (Applecare Protection Plan).  THAT is what they (and the law) consider an adequate time.  If you disagree, so be it, but until the law is changed, that's the way it is.

  • azizeoo Level 1 Level 1 (0 points)
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    Dec 23, 2013 11:43 AM (in response to lqtb)

    Apple is hopeless, I have purchased a Nexus 5, I hope that Google will be better.

  • rhinos13 Level 1 Level 1 (0 points)
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    Dec 24, 2013 12:56 AM (in response to azizeoo)

    This is a Hardware problem. Just fixed 4s by heating up with a hairdryer untill warning sign appears on iphone then put it in a plastic bag in put it in the freezer to cool down, powered off restarted and wifi available. not sure how long it will last! but proves it is not the software.

    The other argument about how long something should last, the phone was taken out over a 24 month contract and i would expect that as long as i have taken care of the phone it should last the contract period and still be functioning correctly if not then under the sale of goods act it is not fit for porpose. I also believe that apple did not see these issues arising but under a duty of care to their customers should at leaste offer some help

  • Flash930 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 24, 2013 6:19 AM (in response to azizeoo)

    My feelings exactly.  Took the problem to the local Apple store.  They were useless.  Said phone needs to be "serviced" which means spend $200 to throw it away and get a "new" (refurbished) one.  I will probably wait out the remaining 6 months in my contract and then switch something else.  I am so disapppointed with Apple's position on this matter that will never buy another Apple product again.  Too bad they don't seem to care. 

  • TJBUSMC1973 Level 5 Level 5 (4,735 points)
    Currently Being Moderated
    Dec 29, 2013 9:31 AM (in response to Flash930)

    Flash930 wrote:

     

    My feelings exactly.  Took the problem to the local Apple store.  They were useless.  Said phone needs to be "serviced" which means spend $200 to throw it away and get a "new" (refurbished) one.  I will probably wait out the remaining 6 months in my contract and then switch something else.  I am so disapppointed with Apple's position on this matter that will never buy another Apple product again.  Too bad they don't seem to care. 

     

    Too bad you chose not to purchase the AppleCare plan, which would have solved this issue for you.

  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 29, 2013 5:32 PM (in response to TJBUSMC1973)

    TJBUSMC1973 wrote:

     

    Flash930 wrote:

     

    My feelings exactly.  Took the problem to the local Apple store.  They were useless.  Said phone needs to be "serviced" which means spend $200 to throw it away and get a "new" (refurbished) one.  I will probably wait out the remaining 6 months in my contract and then switch something else.  I am so disapppointed with Apple's position on this matter that will never buy another Apple product again.  Too bad they don't seem to care. 

     

    Too bad you chose not to purchase the AppleCare plan, which would have solved this issue for you.

    yeah dummies, you need to purchase AppleCare apparently because of their own iOS update that will mess up your wifi leaving it useless...Why in the world would you expect an Apple product to last more than just a measly year?!

  • tomski84 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 30, 2013 12:30 AM (in response to TJBUSMC1973)

    TJBUSMC1973 wrote:

     

    Too bad you chose not to purchase the AppleCare plan, which would have solved this issue for you.

    Like I've said before, this goes beyong the scope of a one-off mess up at the factory. This seems to be affecting a number of phones. I have faith that when Apple discovers the problem, they'll release a fix or commence a product recall. They have done this in the past.

     

    My wi-fi has given up the ghost yet again. This is my 4th iPhone 4S. This is going beyond coincidence, and quite frankly, becoming a bit of a joke.

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