2 Replies Latest reply: Sep 25, 2013 12:17 PM by MarciaCat
Diponio55 Level 1 Level 1

I have internet but have trouble connecting to FaceTime and iMessenger how do I solve this?


iPad 2, iOS 7
  • jason269 Community Specialists Community Specialists

    Hi, Diponio55.

     

    Thank you for visiting Apple Support Communities. 

     

    You may find these articles helpful when troubleshooting this issue. 

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/TS2755

     

    iOS: Troubleshooting FaceTime

    http://support.apple.com/kb/ts3367

     

    Cheers,

     

    Jason H. 

  • MarciaCat Level 1 Level 1

    Jason269- If Diponio55's problem is anything like mine none of those articles/solutions/suggestions you and others have linked to will work; I've been trying them for days and nothing works. As said, I posted about this in my own thread and several others and nothing anyone has suggested has helped. I know my Apple ID and password are correct, they work everywhere else. I am seriously disappointed by Apple's lack of any response other than having Apple Support folks tell 100's/1000's of people (if not more)  they have to restore to factory settings, setting up your device as new, activate iMessage and FaceTime and then restoring from backup which, from what I've read in these forums has not worked for all.

     

    When is Apple going to acknowledge this bug/problem and fix it??