Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i don't get the 'reset/edit security questions' option.

when i go to Password and Security i am always told to click the 'reset' button (or something like that) but i don't even get that option. the button i have is 'Continue' and that doesn't help me at all.


can someone please help me?

Posted on Sep 23, 2013 3:31 PM

Reply
3 replies

Sep 24, 2013 1:25 AM in response to risenstormdemon

The reset link onhttps://appleid.apple.com/ will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. if you aren't getting the link then that implies that you don't have one, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 .

i don't get the 'reset/edit security questions' option.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.