Previous 1 2 3 4 Next 255 Replies Latest reply: Apr 11, 2015 9:07 PM by umsanpra Go to original post Branched to a new discussion.
  • WestofNV Level 1 Level 1 (0 points)

    I have  an Iphone   4  for my wife and   4s  for my self.  after the  IOS 7 upgrade,    4  works  fine with no connection issues with the  wifi.  Yet   4s  is not connecting.  I did  the battery draining  recommendation and it  made a connection  for once but  it makes the phone useless.

     

    I am suprised  that  Apple  is not  acknowledging   its problems once again. I am very dissappointed.

  • TJBUSMC1973 Level 5 Level 5 (7,310 points)

    WestofNV wrote:

     

    I am suprised  that  Apple  is not  acknowledging   its problems once again. I am very dissappointed.

    Have you contacted Apple Support to report the problem?

    Have you used the available troubleshooting article?

  • fafamaia Level 1 Level 1 (0 points)

    This was the only thing that worked, thank you so much, it really worked, I don't know why but it did.

     

    Thanks

  • WestofNV Level 1 Level 1 (0 points)

    Shouldn't  apple    check   before  a software  upgrade that  the essential  parts of  the  phones  will keep working ?  Apple medium is a closed environment. You  have limitted mumber of  hard ware... After a major  os  upgrade,  if   WIFI  is not  connecting ,  it is called  a big  fiasco  yet,   from the  posts  I am reading   you  keep  blaming the victims. I mean  users...saying that   they  do not have the   warranty etc.

    It is laughable. .

  • Lawrence Finch Level 7 Level 7 (31,540 points)

    When you say the 4S is not connecting, do you mean it connects to NO WiFi networks, or it connects to other networks, but not to your Home network? If it is only your Home network the problem is in your router, not the phone. Most likely the DHCP server in the router has quit, and is no longer assigning IP addresses. You can fix this easily by just rebooting the router.

  • WestofNV Level 1 Level 1 (0 points)

    If  it was my  router  than  my wifes iphone 4  would not be connecting either.  So   that  is  ruled out. There is nothing wrong with the  router.  It is  the  software of  IOS 7   that  is creating problems for the 4s users. 

     

    (I have multiple wifi at work at  home and  Iphone   4 s  does not connect  to  any of them.  Iphone 4   connects  with the new os with no problems)

  • Lawrence Finch Level 7 Level 7 (31,540 points)

    Apple DOES check. Tens of thousands of beta testers spent 3 months testing, and there were no systemic problems found towards the end of the beta (plenty at the beginning). 99% of the time a problem like this is specific to a single phone or a single network. And, if you actually bother to do some research before spouting off you will see that iPhone owners have periodically reported problems with WiFi that are totally independent of the iOS version that is installed, going back 7 years, and are usually easily resolved. And if you visit forums for other smartphones you will find the same types of problems. Instead of just ranting, what have you done to diagnose the problem and find a solution?

     

    Or perhaps you personally don't have a problem and are just here to troll?

  • WestofNV Level 1 Level 1 (0 points)

    I have  been using   iphone  from the first version up until now..  I am not a troll but  sounds like you are  the damage control person for apple.

  • Sunny0308 Level 1 Level 1 (0 points)

    Thanks for letting me know that it worked for you too.  I was afraid it was just a "fluke" that it worked for me.

     

    For others who may want to give it a try here is the link where I found the information.  http://appletoolbox.com/2013/09/ios-7-wi-fi-working-fix/ 

     

    I did ALL of the steps one at a time.  Then after cooling my 4s in the refrigerator (someone else's idea) I tried #6 and my 4s has been working ever since.

     

    Cooling the 4s seems to allow the TEMPORARY wifi connection which is needed.

  • Lawrence Finch Level 7 Level 7 (31,540 points)

    WestofNV wrote:

     

    If  it was my  router  than  my wifes iphone 4  would not be connecting either. 

    Totally and completely wrong. Your wife's phone has an IP address, and doesn't need to request one. Yours does need a new IP address, and the router's DHCP server has crashed. It is a VERY COMMON PROBLEM in consumer grade routers. So the first step is always to reboot the router.

     

    If, as you say, your phone does not connect to any WiFi networks that is a different symptom. But the fact that some devices connect to a specific router and some do not proves nothing.

     

    What steps have you taken to troubleshoot, starting with Apple's recommended diagnostic article: http://support.apple.com/kb/TS1559

     

    In addition to these, there are other suggestions in this thread. Have you followed through with all of them?

  • TJBUSMC1973 Level 5 Level 5 (7,310 points)

    WestofNV wrote:

     

    Shouldn't  apple    check   before  a software  upgrade that  the essential  parts of  the  phones  will keep working ?  Apple medium is a closed environment. You  have limitted mumber of  hard ware... After a major  os  upgrade,  if   WIFI  is not  connecting ,  it is called  a big  fiasco  yet,   from the  posts  I am reading   you  keep  blaming the victims. I mean  users...saying that   they  do not have the   warranty etc.

    It is laughable. .

    If you refuse to answer the basic questions so we can assist you, then why are you here?

    FYI, two identical models with identical iOSs and using the same wi-fi router can have connection difficulties on one, but not the other. 

     

    And I don't blame the victims.  What I do is state is that anyone DEMANDING a free replacement, when their device is outside of warranty, is expecting far too much.

     

    My iPhone 4S worked just fine throughout the entire beta.  It's worked fine after the public release.  It's not the software in specific.  It's the hardware defect in certain cases. 

     

    But until you do the BASIC troubleshooting steps we've recommended, then you have no basis to claim ANYTHING.

  • TJBUSMC1973 Level 5 Level 5 (7,310 points)

    WestofNV wrote:

     

    I have  been using   iphone  from the first version up until now..  I am not a troll but  sounds like you are  the damage control person for apple.

    Really? Because Gustavojosedf77 hasn't been defending Apple at all.  He's the original poster of this thread, that has an issue.

  • TJBUSMC1973 Level 5 Level 5 (7,310 points)

    Lawrence Finch wrote:

     

    WestofNV wrote:

     

    If  it was my  router  than  my wifes iphone 4  would not be connecting either. 

    Totally and completely wrong. Your wife's phone has an IP address, and doesn't need to request one. Yours does need a new IP address, and the router's DHCP server has crashed. It is a VERY COMMON PROBLEM in consumer grade routers. So the first step is always to reboot the router.

     

    If, as you say, your phone does not connect to any WiFi networks that is a different symptom. But the fact that some devices connect to a specific router and some do not proves nothing.

     

    What steps have you taken to troubleshoot, starting with Apple's recommended diagnostic article: http://support.apple.com/kb/TS1559

     

    In addition to these, there are other suggestions in this thread. Have you followed through with all of them?

    Oh, don't bother, Lawrence. Obviously, WestofNV is the premiere IT guru on the West Coast.  If he says it should work, then it should work!

  • WestofNV Level 1 Level 1 (0 points)

    Thanks  gentlemen.

    Please  do not  kill the messanger   just because  I  had  a problem with my Iphone  4s.

     

    Just like any other  enduser I  did  my homework , read the articles, tried  the solutions. 

    I tried all of those  recommendations  before posting  here. At the end I have 64 gig useless iphone  4s after an innocent upgrade.

    Please excuse my  frustration

    and  wish you  the  best.

  • TJBUSMC1973 Level 5 Level 5 (7,310 points)

    WestofNV wrote:

     

    Thanks  gentlemen.

    Please  do not  kill the messanger   just because  I  had  a problem with my Iphone  4s.

     

    Just like any other  enduser I  did  my homework , read the articles, tried  the solutions. 

    I tried all of those  recommendations  before posting  here. At the end I have 64 gig useless iphone  4s after an innocent upgrade.

    Please excuse my  frustration

    and  wish you  the  best.

    So what brand is your wi-fi router, and what firmware is it currently running?

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